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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47472 Views
  • 15 replies
  • 36 likes
  • 47472 Views
  • 15 replies
  • 36 likes

Solved!! Spotify freezing on startup iPhone 7

PlanPremiumCountry USADeviceiPhone 7,Operating SystemiOS 11.4.1 My Question or Issue Every time I start the app, it is freezing after flashing dots while it is loading something. The display shows the "Home" page, but buttons do not work. I cannot cl...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 7, Operating System iOS 11.4.1   My Question or Issue  Every time I start the app, it is freezing after flashing dots while it is load...
  • Loxer
  • Community Legend
  • 2439 Views
  • 4 replies
  • 0 likes
  • 2439 Views
  • 4 replies
  • 0 likes

Not Able to Download Local Files

Hello! I am an Premium Member using an iPhone SE with a Windows 10 laptop! I want to download local files but I have not been able to. I have tried all of the following solutions:Turning off FirewallAllowing Spotify through FirewallGoing offline and ...

  • Newbie
  •   Hello! I am an Premium Member using an iPhone SE with a Windows 10 laptop! I want to download local files but I have not been able to. I have tried all of the following solutions: Turning o...
  • Loxer
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

iPhone speaker makes a whizzing noise while Spotify is playing on another device.

Plan Premium, Country Netherlands, Device iPhone 6 iOS 11.4 15F79, Spotify version 8.4.67.665 My Question or IssueiPhone speaker makes a whizzing noise while Spotify is playing on another device. (put your ear to the iPhone speaker to hear it) Summar...

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  • Casual Listener
  • Plan Premium, Country Netherlands, Device iPhone 6 iOS 11.4 15F79, Spotify version 8.4.67.665   My Question or Issue iPhone speaker makes a whizzing no...
  • Loxer
  • Community Legend
  • 1061 Views
  • 5 replies
  • 0 likes
  • 1061 Views
  • 5 replies
  • 0 likes

Unable to download entire playlists for offline use.

I'm using Spotify Premium on an old 8GB iPod Touch.I have no other offline devices (as confirmed by checking my Spotify account). I have only one playlist I'd like to download, which contains 388 songs, yet every time I try to download it for offline...

  • Newbie
  • I'm using Spotify Premium on an old 8GB iPod Touch. I have no other offline devices (as confirmed by checking my Spotify account). I have only one playlist I'd like to download, which contains 388...
  • Loxer
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

local files offline

i got a question if my spofity premium runs out and the downloaded local file songs which i downloaded to my iphone playlist to play offline would they go aswell and i won't be able to play them without spotify premium or i need premium to play songs...

  • Newbie
  • i got a question if my spofity premium runs out and the downloaded local file songs which i downloaded to my iphone playlist to play offline would they go aswell and i won't be able to play them with...
  • Loxer
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

How do you choose a specific song from a playlist in the iPhone app?

PlanFreeCountryUSA DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHow do you choose a specific song from a playlist in the iPhone app?

  • Newbie
  • Plan Free Country USA   Device iPhone 8 Operating System iOS 10   My Question or Issue How do you choose a specific song from a playlist in the iPhone app?  
  • Loxer
  • Community Legend
  • 2012 Views
  • 1 replies
  • 0 likes
  • 2012 Views
  • 1 replies
  • 0 likes

Sorting songs by artist

PlanPremiumCountryTurkeyDeviceiPhone XOperating SystemiOS 11.4.1 Hi there, I was creating a playlist from my songs on my desktop and wanted to continue from my phone. When i wanted to get back to where i left off, i needed to change the sorting of my...

  • Casual Listener
  • Plan Premium Country Turkey Device iPhone X Operating System iOS 11.4.1   Hi there,   I was creating a playlist from my songs on my desktop and wanted to continue from my phone. ...
  • Loxer
  • Community Legend
  • 603 Views
  • 1 replies
  • 0 likes
  • ios app
    iphone
    Sorting Songs
  • 603 Views
  • 1 replies
  • 0 likes

I can't see the songs my friends are adding in my collaborative Playlist

PlanPremiumDevice(iPhone 7 and Macbook Pro late 2016)Operating System(iOS 10) My Question or Issue I have created a collaborative playlist and it seems that everybody can add and see the songs but not me. It also seems that it depends on the version ...

  • Casual Listener
  •   Plan Premium Device (iPhone 7 and Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue   I have created a collaborative playlist and it seems that everyb...
  • adelmoral
  • Casual Listener
  • 2895 Views
  • 6 replies
  • 0 likes
  • 2895 Views
  • 6 replies
  • 0 likes

I’m getting spammed by ads even with 30 min of ad free music

After I watch the 30 min of ad free music ad the next thing I get is another ad then if I restart the app it says tap for 30 min of ad free music so I tap it then after that ad another ad comes up then after that ad I get tap for 30 min of ad free mu...

  • Newbie
  • After I watch the 30 min of ad free music ad the next thing I get is another ad then if I restart the app it says tap for 30 min of ad free music so I tap it then after that ad another ad comes up th...
  • Loxer
  • Community Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • iOS
  • 986 Views
  • 1 replies
  • 0 likes

Deleting songs

My Question or Issue I would like to have it so you can delete songs from your phone on Spotify while im searching on my playlist

  • Casual Listener
  • My Question or Issue  I would like to have it so you can delete songs from your phone on Spotify while im searching on my playlist 
  • user-removed
  • Not applicable
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

CarPlay limiting lists to 200 items

This seems to be a wide-spread issue that had been report by hundreds of people within your community without any action or response from Spotify. While usong spotify with CarPlay (which is equipt in most new cars), all lists (artist list, song list,...

  • Newbie
  • This seems to be a wide-spread issue that had been report by hundreds of people within your community without any action or response from Spotify.    While usong spotify with CarPlay (whi...
  • user-removed
  • Not applicable
  • 2502 Views
  • 1 replies
  • 10 likes
  • 2502 Views
  • 1 replies
  • 10 likes

Spotify in ios 3

I'm using spotify on a 1st gen iPod touch running ios 3.1.2 (not jailbroken) and it sortof works (a little buggy) but my already existing playlists aren't showing up, however I can still create new ones but they only exist on my iPod then. Is there a...

  • Newbie
  • I'm using spotify on a 1st gen iPod touch running ios 3.1.2 (not jailbroken) and it sortof works (a little buggy) but my already existing playlists aren't showing up, however I can still create new o...
  • Billy-J
  • Spotify Star
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

"Spotify" ist offline obwohl Internetverbindung besteht

PlanPremiumCountry DeviceiPhone 6sOperating SystemiOS 11.4.1 My Question or Issue Sobald ich das WLAN auf meinem iPhone ausschalte bzw. unterwegs bin und eine Internetverbindung habe, wechselt Spotify in den offline Modus, also mir wird angezeigt "Sp...

  • Newbie
  • Plan Premium Country   Device iPhone 6s Operating System iOS 11.4.1   My Question or Issue  Sobald ich das WLAN auf meinem iPhone ausschalte bzw. unterwegs bin und eine Inter...
  • musicajet
  • Composer
  • 16412 Views
  • 1 replies
  • 3 likes
  • 16412 Views
  • 1 replies
  • 3 likes

Bluetooth streaming - Apple Music shuts down spotify

PlanPremiumCountry Germany DeviceiPhone 8Operating SystemiOS 11.4.1 My Question or Issue Most my iPhone connect with my car (Audi A6 2012 or headset Cardo scalarider Freecom 4) it will Pause the Music from Spotify and Start Music from Apple Music, bu...

  • Casual Listener
  • PlanPremium Country Germany   Device iPhone 8 Operating System iOS 11.4.1   My Question or Issue  Most my iPhone connect with my car (Audi A6 2012 or headset Cardo scalarider ...
  • user-removed
  • Not applicable
  • 6167 Views
  • 4 replies
  • 0 likes
  • Apple Music
    iOS
    iphone
    stop playing
  • 6167 Views
  • 4 replies
  • 0 likes

New update

PlanStudent planCountryUSADeviceIphone6Operating SystemIOS 11 My Question or IssueSo, I updated spotify the other day, all it said was bug fixes, and something about cast devices. It did not say anything about layout changes or playlist/queue changes...

DlxteitWsAAzifI.jpg large.jpg IMG_7282.PNG
  • Newbie
  • Plan Student plan Country USA Device Iphone6 Operating System IOS 11   My Question or Issue So, I updated spotify the other day, all it said was bug fixes, and something about cast dev...
  • Loxer
  • Community Legend
  • 709 Views
  • 1 replies
  • 1 likes
  • 709 Views
  • 1 replies
  • 1 likes

I can't reconnect to my LG TV once it's associated to another account

Hello community, I've always used spotify on my tv and it's been working just fine.Recently, a friend of mine came over, and he wanted to put some music on, so he connected his phone to my TV. Since then I couldn't see my tv on the available devices ...

  • Newbie
  • Hello community,   I've always used spotify on my tv and it's been working just fine. Recently, a friend of mine came over, and he wanted to put some music on, so he connected his phone to my...
  • Loxer
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Spotify!! please let us disable genius altogether

PlanFree/PremiumCountry AUSDeviceiphone xOperating SystemiOS 10 My Question or Issue Spotify, We want the ability to disable genius entirely. When swiping through songs quickly, we have to deal with the 2-3 second delay of genius bouncing up and down...

  • Casual Listener
  •     Plan Free/Premium Country  AUS Device iphone x Operating System iOS 10   My Question or Issue   Spotify, We want the ability to disable genius entirely. When...
  • Loxer
  • Community Legend
  • 1264 Views
  • 1 replies
  • 1 likes
  • 1264 Views
  • 1 replies
  • 1 likes

Queue on iPad

PremiumGermany DeviceiPad Pro Operating System(iOS 11.4.1) My Question or Issue The current track in the queue is not displayed on iPad (on the iPhone he appears) What is wrong?

  • Casual Listener
  • Premium Germany   Device iPad Pro  Operating System (iOS 11.4.1)   My Question or Issue  The current track in the queue is not displayed on iPad (on the iPhone he appears...
  • Loxer
  • Community Legend
  • 914 Views
  • 6 replies
  • 0 likes
  • 914 Views
  • 6 replies
  • 0 likes

New Update is Terrible

The new layout for iOS is terrible, t e r r i b l e. I’m thinking about just using soundcloud if they don’t change it because it looks so bad. Why why why would they downgrade it so bad. First of all, it looks terrible, second, I lost a ton of featur...

  • Casual Listener
  • The new layout for iOS is terrible, t e r r i b l e. I’m thinking about just using soundcloud if they don’t change it because it looks so bad. Why why why would they downgrade it so bad. First of all...
  • matthewtyler863
  • Casual Listener
  • 14911 Views
  • 30 replies
  • 123 likes
  • 14911 Views
  • 30 replies
  • 123 likes

Can't connect to Sonos speakers

Hi, recently experiencing an issue where I can't connect to my Sonos speakers via the Spotify App on my iPad. I have two groups of speakers in my kitchen and bedroom and niether will connect from the Spotify App. When I select either speaker group in...

  • Newbie
  • Hi, recently experiencing an issue where I can't connect to my Sonos speakers via the Spotify App on my iPad. I have two groups of speakers in my kitchen and bedroom and niether will connect from the...
  • musicajet
  • Composer
  • 1680 Views
  • 1 replies
  • 0 likes
  • 1680 Views
  • 1 replies
  • 0 likes