Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47894 Views
  • 15 replies
  • 36 likes
  • 47894 Views
  • 15 replies
  • 36 likes

iOS app crashes when connected to a specific Wi-Fi.

PlanPremiumCountrySouth KoreaDeviceiPad AirOperating SystemiOS 11 My Question or IssueI'm using the Spotify app on my XPS 15, MacBook Pro 2012, Samsung Galaxy 7. Recently, I install the Spotify on my iPad Air. But it crashes after logging in. I reins...

  • Visitor
  • Plan Premium Country South Korea Device iPad Air Operating System iOS 11   My Question or Issue I'm using the Spotify app on my XPS 15, MacBook Pro 2012, Samsung Galaxy 7.  Recen...
  • user-removed
  • Not applicable
  • 1018 Views
  • 2 replies
  • 0 likes
  • 1018 Views
  • 2 replies
  • 0 likes

Bug: IOS Chromecast device list truncated

Tried posting this here: https://community.spotify.com/t5/Closed-Ideas/iOS-Other-Bug-IOS-Chromecast-device-list-truncated/idi-p/4495222 Thread was almost immediately closed rather than considered, with directions to post it in "Other Issues" which no...

Photo May 29, 1 56 48 PM.png Photo May 29, 1 57 04 PM.png Photo May 29, 1 58 28 PM.png
  • Regular
  • Tried posting this here:   https://community.spotify.com/t5/Closed-Ideas/iOS-Other-Bug-IOS-Chromecast-device-list-truncated/idi-p/4495222   Thread was almost immediately closed rather t...
  • Bollatta
  • Regular
  • 7669 Views
  • 73 replies
  • 10 likes
  • Chrome cast
    IOS 11
  • 7669 Views
  • 73 replies
  • 10 likes

Superuser Contribution Spotify "hors connexion" Iphone

Bonjour, Depuis un mois impossible de me connecter à Spotify sur mon Iphone 5. Je ne peux même pas rentrer mes identifiants, le message "connexion impossible" s'affiche constament, bien que je sois connectée à internet. Comment faire? J'ai téléchargé...

  • Newbie
  • Bonjour,   Depuis un mois impossible de me connecter à Spotify sur mon Iphone 5. Je ne peux même pas rentrer mes identifiants, le message "connexion impossible" s'affiche constament, bien que ...
  • SergioDavid
  • Roadie
  • 894 Views
  • 1 replies
  • 0 likes
  • 894 Views
  • 1 replies
  • 0 likes

chromecast audio groups confusion

Hello, Running iOS 11.3.1 and recently reinstalled Spotify to try to resolve this with no luck. Until recently I would see all my chromecast audio devices listed, as well as a couple groups I had created, whenever I tried to cast using spotify connec...

  • Newbie
  • Hello,   Running iOS 11.3.1 and recently reinstalled Spotify to try to resolve this with no luck.   Until recently I would see all my chromecast audio devices listed, as well as a coupl...
  • capstan
  • Music Fan
  • 5582 Views
  • 22 replies
  • 12 likes
  • 5582 Views
  • 22 replies
  • 12 likes

Spotify in off-line mode

PlanPremiumCountry UKDevice iPhoneXOperating System(iOS 10, Android Oreo, Windows 10,etc.) ioS !!.4>1My Question or Issue Spotify says offline when the phone is connceted to work WiFi; OK on 4G and home wifi; other colleagues do not have the issue so...

  • Casual Listener
  • Plan Premium Country  UK Device iPhoneX Operating System (iOS 10, Android Oreo, Windows 10,etc.)  ioS !!.4>1 My Question or Issue  Spotify says offline when the phone ...
  • vipulpatel1965
  • Casual Listener
  • 868 Views
  • 4 replies
  • 0 likes
  • 868 Views
  • 4 replies
  • 0 likes

Stops playing at the end of every song

Every song I play stops with 2 seconds left. When I hit play nothing happens. Only thing to do is hit next in order to keep playing music. I have searched this but every fix I’ve tried has not helped. I have made sure my gapless play back is on and m...

  • Newbie
  •   Every song I play stops with 2 seconds left. When I hit play nothing happens. Only thing to do is hit next in order to keep playing music. I have searched this but every fix I’ve tried has no...
  • Loxer
  • Community Legend
  • 1540 Views
  • 1 replies
  • 1 likes
  • 1540 Views
  • 1 replies
  • 1 likes

Choppy audio con Iphone SE with downloaded music

When I listen to downloaded music, it gets choppy when the phone is locked. It´s random, not always happend, but it´s very annoying.... I downloaded a lot of music to not deppend on cellular data... PlanPremiumCountry Argentina DeviceIphone SE 128GBO...

  • Casual Listener
  • When I listen to downloaded music, it gets choppy when the phone is locked. It´s random, not always happend, but it´s very annoying.... I downloaded a lot of music to not deppend on cellular data...&...
  • Billy-J
  • Spotify Star
  • 1024 Views
  • 3 replies
  • 0 likes
  • 1024 Views
  • 3 replies
  • 0 likes

Chromecast groups - individual chromecast devices not appearing

fyNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry AustraliaDeviceiPhone x My Question or Issue I have 5 Chromecast devices and two groups. When I put any of the ...

  • Casual Listener
  • fyNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Australia Device iPhone x     My...
  • AussieRo
  • Roadie
  • 4132 Views
  • 23 replies
  • 3 likes
  • 4132 Views
  • 23 replies
  • 3 likes

Spotify uses data when on wifi

PlanPremiumCountrythe netherlands Device(iPhone 6Operating System(iOS My Question or Issue Spotify uses (a lot of) data when connected to wifi. This is a very old problem and still not fixed. I often exceed my data plan because of this issue. sure, i...

  • Regular
  • Plan Premium Country the netherlands   Device (iPhone 6 Operating System (iOS   My Question or Issue  Spotify uses (a lot of) data when connected to wifi. This is a ver...
  • lukasr1
  • Regular
  • 3679 Views
  • 8 replies
  • 1 likes
  • 3679 Views
  • 8 replies
  • 1 likes

Solved!! Audio cuts out - digital choppiness

PlanPremiumCountry Australia Device(iPhone 6+Operating System(Latest iOS - as always) My Question or Issueaudio starts to lag and gets choppy - sounds like ones and zeros breaking down. Similar to a CD skipping. Basically my songs are interrelated as...

  • Casual Listener
  • Plan Premium Country Australia    Device (iPhone 6+ Operating System (Latest iOS - as always)   My Question or Issue audio starts to lag and gets choppy - sounds like ones an...
  • Ryanx0r
  • Composer
  • 14592 Views
  • 5 replies
  • 0 likes
  • Streaming Issue
  • 14592 Views
  • 5 replies
  • 0 likes

[iOS] UI/functionality update

PlanPremiumCountrySpainDeviceiPhone 7 PlusOperating SystemiOS 11.4.1 (latest official version) My Question or Issue I've had seeing for a long time an updated look of Spotify for iOS on the pictures appearing on the App Sotre, but it never arrived to...

  • Newbie
  • Plan Premium Country Spain Device iPhone 7 Plus Operating System iOS 11.4.1 (latest official version)   My Question or Issue  I've had seeing for a long time an updated look ...
  • Loxer
  • Community Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution recently played music not updating

I have an Iphone SE and usually my recently played music updates very quickly. For the past two weeks, it has been updating VERY slowly. I have tried using BOTH my wireless network and WIFI- it doesn't update the same for either. I am really missing ...

  • Newbie
  • I have an Iphone SE and usually my recently played music updates very quickly. For the past two weeks, it has been updating VERY slowly. I have tried using BOTH my wireless network and WIFI- it doesn...
  • JulianA_Bogota
  • Roadie
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain songs don’t play

I originally imported some playlists from apple music onto spotify, and after deleting them to redownload the songs again they automatically skip. I’ve tried unsaving and saving the songs and I always play them with internet yet they still skip. Ever...

  • Newbie
  • I originally imported some playlists from apple music onto spotify, and after deleting them to redownload the songs again they automatically skip. I’ve tried unsaving and saving the songs and I alway...
  • JulianA_Bogota
  • Roadie
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Local files sync is NOT working

PlanFree/PremiumCountryNorwayDeviceiPhone 8Operating SystemiOS 10 My Question or IssueSyncing of local files added in the Spotify PC client does not work at all, and not ONE of the suggestions over the last handful of years are helping one bit. On my...

  • Casual Listener
  • Plan Free/Premium Country Norway Device iPhone 8 Operating System iOS 10   My Question or Issue Syncing of local files added in the Spotify PC client does not work at all, and not ONE ...
  • Loxer
  • Community Legend
  • 943 Views
  • 4 replies
  • 0 likes
  • 943 Views
  • 4 replies
  • 0 likes

Solved!! Super slow app start on iOS 12

PlanPremiumCountryGermany DeviceiPhone 6Operating SystemiOS 11.4 / 12 (beta My Question or IssueI compared fresh Spotify installs on iOS 12 with iOS 11:Spotify on iOS 11 needs 3,25sSpotify on iOS 12 beta8 needs 8,30s Can you please do something about...

  • Music Fan
  • Plan Premium Country Germany  Device iPhone 6 Operating System iOS 11.4 / 12 (beta 😎    My Question or Issue I compared fresh Spotify installs on iOS 12 with iOS 11: Spotif...
  • Loxer
  • Community Legend
  • 8535 Views
  • 4 replies
  • 1 likes
  • iOS 12
  • 8535 Views
  • 4 replies
  • 1 likes

Some songs unavailable on my phone

PlanFreeCountryUnited StatesDeviceiPhone 6s+Operating SystemiOS 11.4.1My Question or IssueI have a couple of Chinese songs saved into one of my playlists but unforunately those songs are only available on my desktop. So there's no problem with any so...

  • Casual Listener
  • Plan Free Country United States Device iPhone 6s+ Operating System iOS  11.4.1 My Question or Issue I have a couple of Chinese songs saved into one of my playlists but unforunately...
  • Nico
  • Community Legend
  • 548 Views
  • 5 replies
  • 0 likes
  • 548 Views
  • 5 replies
  • 0 likes

Superuser Contribution How to delete certain offline songs

Hi, I have been trying to delete certain offline songs from my spotify to free up space on my phone and have tried many of the other solutions listed on this site (clear cache etc) but none of them seem to work with the recently updated spotify. Any ...

  • Newbie
  •   Hi, I have been trying to delete certain offline songs from my spotify to free up space on my phone and have tried many of the other solutions listed on this site (clear cache etc) but none o...
  • Melody
  • Spotify
  • 883 Views
  • 2 replies
  • 0 likes
  • 883 Views
  • 2 replies
  • 0 likes

Problema playlist collaborativa

Problema playlist collaborativa non creata da me e che seguo. Non riesco ad aggiungere/rimuovere brani e a visualizzare quale utente ha aggiunto un brano, su nessun dispositivo. Come posso risolvere?

  • Casual Listener
  • Problema playlist collaborativa non creata da me e che seguo. Non riesco ad aggiungere/rimuovere brani e a visualizzare quale utente ha aggiunto un brano, su nessun dispositivo. Come posso risolvere?
  • Luke
  • Spotify Star
  • 2236 Views
  • 1 replies
  • 0 likes
  • 2236 Views
  • 1 replies
  • 0 likes

Solved!! iPhone, MacMini and Spotify

Hi all!Have a small but annoying problem. Running Spotify on a MacMini attached to a sound system and controll it with a iPhone 7 on my work, working great. The problem is when somebody is calling to the iPhone I want the music to pause/stop playing ...

  • Casual Listener
  •   Hi all! Have a small but annoying problem. Running Spotify on a MacMini attached to a sound system and controll it with a iPhone 7 on my work, working great. The problem is when somebody is ...
  • StefanLb
  • Casual Listener
  • 809 Views
  • 2 replies
  • 0 likes
  • 809 Views
  • 2 replies
  • 0 likes

Não consigo acessão minha conta

Não consigo acossar minha conta, nem mesmo pelo Facebook ou alterar a senha, aparece erro 408, não consigo alterar a conta.

  • Newbie
  • Não consigo acossar minha conta, nem mesmo pelo Facebook ou alterar a senha, aparece erro 408, não consigo alterar a conta.
  • Loxer
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes