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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44196 Views
  • 15 replies
  • 36 likes
  • 44196 Views
  • 15 replies
  • 36 likes

Best settings/equalizer for in the car

My Question or Issue When driving on busy roads, I notice the music I play from my spotify app never sounds as good as the music on the radio. Is there a way to make this sound better? I know you can probably do this with the equalizer but I have no ...

  • Music Fan
  •     My Question or Issue  When driving on busy roads, I notice the music I play from my spotify app never sounds as good as the music on the radio. Is there a way to make this sound...
  • Loxer
  • Community Legend
  • 39851 Views
  • 2 replies
  • 1 likes
  • 39851 Views
  • 2 replies
  • 1 likes

iPhone 7 Constant skipping

PlanPremiumCountry AUDevice(iPhone 7)Operating SystemiOS 11.4 My Question or Issue Songs are constantly skipping or just completely stopping. Happens to songs that I have downloaded or songs that aren't downloaded. I have reinstalled the app but this...

  • Casual Listener
  •   Plan Premium Country  AU Device (iPhone 7) Operating System iOS 11.4   My Question or Issue  Songs are constantly skipping or just completely stopping. Happens t...
  • Loxer
  • Community Legend
  • 514 Views
  • 6 replies
  • 0 likes
  • 514 Views
  • 6 replies
  • 0 likes

spotify will not play offline on iphone x

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS My Question or IssueI usually turn off the data for Spotify because it uses too much data when I am on the road. However, two days ago the offline mode stopped working. I have tried to restart t...

  • Newbie
  •   Plan Premium Country  USA Device iPhone X Operating System iOS   My Question or Issue I usually turn off the data for Spotify because it uses too much data when I am on th...
  • Loxer
  • Community Legend
  • 894 Views
  • 2 replies
  • 0 likes
  • 894 Views
  • 2 replies
  • 0 likes

Queue bug (now playing and last song disappearing) you

Hi,I've have experiencing the same bug FOR MONTHS by now, and it annoys me a lot. Whenever I queue a song or more and I open the queue list, the now playing and the last song of the list has been disappearing and there is a blank space instead of the...

F18344AC-1FED-46D8-ABEA-0FF636EEE285.png
  • Casual Listener
  •       Hi, I've have experiencing the same bug FOR MONTHS by now, and it annoys me a lot. Whenever I queue a song or more and I open the queue list, the now playing and the last son...
  • Loxer
  • Community Legend
  • 1164 Views
  • 1 replies
  • 3 likes
  • bug
    iOS
    iOS11
    iphone
    queue
  • 1164 Views
  • 1 replies
  • 3 likes

Songs replay randomly

/Premiumnorway Device(iPhone 8,(iOS 11.4.1) My Question or IssueI have a problem that songs replay right before they end at random. Sometimes it keeps replaying over and over the same song and wont stop. I have over 200 songs in my list, replay funct...

  • Casual Listener
  • /Premium norway   Device (iPhone 8, (iOS 11.4.1)   My Question or Issue I have a problem that songs replay right before they end at random. Sometimes it keeps replaying over an...
  • user-removed
  • Not applicable
  • 1149 Views
  • 5 replies
  • 0 likes
  • 1149 Views
  • 5 replies
  • 0 likes

CarPlay Artist Scroll Option - Something needs to be fixed!

Hey there, just wondering if you could make this option available (similar to Apple Music in CarPlay). I have hundreds of artists in my Spotify and if I want to get to an artist that starts with "C", it can take me about a minute to scroll down. It's...

  • Casual Listener
  •   Hey there, just wondering if you could make this option available (similar to Apple Music in CarPlay). I have hundreds of artists in my Spotify and if I want to get to an artist that starts w...
  • andywkeith
  • Casual Listener
  • 632 Views
  • 2 replies
  • 0 likes
  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution Device lost when audio source changed on laptop

Hey guys, A complicated one. So I have my iPad plugged into a speaker (3.5MM jack.) The iPad is connected to my wifi network as is my laptop (windows 10.) When I start playing music from the iPad through the speaker I am able to skip to the next song...

  • Visitor
  • Hey guys,   A complicated one.   So I have my iPad plugged into a speaker (3.5MM jack.) The iPad is connected to my wifi network as is my laptop (windows 10.) When I start playing music...
  • Alfredo
  • Roadie
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Playlist Song Date

Hi everybodyis it possible to see when i put a Song into my Playlist?..i mean the Date....thanks a lot!

  • Newbie
  • Hi everybody is it possible to see when i put a Song into my Playlist?.. i mean the Date.... thanks a lot!
  • user-removed
  • Not applicable
  • 1186 Views
  • 1 replies
  • 0 likes
  • 1186 Views
  • 1 replies
  • 0 likes

App closes on iPhone

Free/PremiumCountry USADeviceiPhone 6sOperating Systemios 11.4.1 My Question or IssueI updated my app as here was a new update available, now when I try to open it it shows a pop up that says cancel in the left corner then my app closes down complete...

  • Newbie
  •   Free/Premium Country  USA Device iPhone 6s Operating System ios 11.4.1     My Question or Issue I updated my app as here was a new update available, now when I try to...
  • Billy-J
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Offline playlist not synching?

I have got two questions actually. First one is about playlists being deleted all of a sudden, logged into the browser and all were deleted on july 31st. While another one, ‘alv me vale vra prro :v’ was added. Recovered everything through the browser...

  • Casual Listener
  • I have got two questions actually. First one is about playlists being deleted all of a sudden, logged into the browser and all were deleted on july 31st. While another one, ‘alv me vale vra prro :v’ ...
  • fnkl
  • Regular
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! I can't get local files to sync/play on my iPhone

PlanPremiumCountry UKDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I can't get my local files from my desktop to sync/play on my iPhone. I've added them to Spotify on my desktop, created a playlist and put them in and marked this playlist...

  • Visitor
  • Plan Premium Country  UK Device iPhone 7 Operating System iOS 11   My Question or Issue  I can't get my local files from my desktop to sync/play on my iPhone. I've added them...
  • Billy-J
  • Spotify Star
  • 997 Views
  • 4 replies
  • 0 likes
  • 997 Views
  • 4 replies
  • 0 likes

Solved!! Queue doesn’t show Now Playing or Next In Queue

Running the iPhone app (ver 8.4.35.213) on iOS11 and am having issues seeing songs in my queue. When I use the queue I can’t see what is Now Playing and if I add songs to the queue, they don’t appear either. I have reset the app by deleting and reins...

  • Casual Listener
  • Running the iPhone app (ver 8.4.35.213) on iOS11 and am having issues seeing songs in my queue. When I use the queue I can’t see what is Now Playing and if I add songs to the queue, they don’t appear...
  • lorenzofanchi
  • Newbie
  • 8318 Views
  • 7 replies
  • 3 likes
  • 8318 Views
  • 7 replies
  • 3 likes

[Mobile] Playlist Folder Visibility

Plan: PremiumDevice: iPhone 8+ and Windows PCOperating System: iOS 11.3 and Windows 10 Some BackgroundI've created a massive folder on my computer, but when I go to my phone, all of the playlists are *poof* gone. Even when I try to add songs to vario...

  • Newbie
  • Plan: Premium Device: iPhone 8+ and Windows PC Operating System: iOS 11.3 and Windows 10   Some Background I've created a massive folder on my computer, but when I go to my phone,...
  • user-removed
  • Not applicable
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

UI bug

PlanPremiumCountryAu DeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUI Bugged most of the time

  • Newbie
  •   Plan Premium Country Au   Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue UI Bugged most of the time  
  • user-removed
  • Not applicable
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

iPhone 6 to car (CMax) bluetooth connection SKIPS - also USB connex does not work - Help??

iPhone 6 iOS 11.4.1 Spotify Free version2015 Ford C-Max iPhone connection does not work in two ways:1) When I plug in to USB connection, car system tells me that there are no readable files2) When I connect through bluetooth, connection stops and sta...

  • Casual Listener
  •     iPhone 6  iOS 11.4.1   Spotify Free version 2015 Ford C-Max  iPhone connection does not work in two ways: 1) When I plug in to USB connection, car system tells me...
  • mwHUM2008
  • Casual Listener
  • 971 Views
  • 2 replies
  • 0 likes
  • bluetooth
    C-Max
  • 971 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't type Korean correctly in the search bar from the latest iOS 11.4.1 app

This is very frustrating that the issue has been noticed a while ago and has not fixed yet! Please note it's the latest version of iOS app.

  • Regular
  • This is very frustrating that the issue has been noticed a while ago and has not fixed yet! Please note it's the latest version of iOS app.
  • Chris
  • Spotify
  • 3214 Views
  • 15 replies
  • 0 likes
  • bug
    iOS
    Korean search
  • 3214 Views
  • 15 replies
  • 0 likes

[Chromecast] Not all devices listed in device list

PlanPremiumCountryGermany DeviceiPhone 8, iPhone 5 and different iPadsOperating SystemiOS 11.4Spotify App Version8.4.62.490Chromecast Audio Firmware Version1.30.111140 My Question or IssueI have 3 Chromecast compatible devices spread over my house. T...

GoogleHome.jpg Spotify.jpg TuneInGoogleMusic.jpg
  • Music Fan
  • Plan Premium Country Germany  Device iPhone 8, iPhone 5 and different iPads Operating System iOS 11.4 Spotify App Version 8.4.62.490 Chromecast Audio Firmware Version 1.30.111140 &nb...
  • AussieRo
  • Roadie
  • 2013 Views
  • 11 replies
  • 1 likes
  • 2013 Views
  • 11 replies
  • 1 likes

Leaving beacause...

PlanTrial DeviceiPhone 6SOperating SystemiOS 11.4.1 Searched for "playlist position" showed 546 results, that should give you an idea of the 50 kudos a year. I have 5 playlists, each varying from 300-500 songs, if i want to go back a few songs in a p...

  • Newbie
  • Plan Trial   Device iPhone 6S Operating System iOS 11.4.1   Searched for "playlist position" showed 546 results, that should give you an idea of the 50 kudos a year. I have 5 playli...
  • AussieRo
  • Roadie
  • 520 Views
  • 2 replies
  • 1 likes
  • 520 Views
  • 2 replies
  • 1 likes

Certain Song Won't Play on One Device

I'm a longtime premium user. I have run across a song that will not play on my iPhone. I have tried to download it, but it will not download successfully, either. The song plays correctly from another IOS device and from desktop. When tapped to play ...

  • Casual Listener
  •   I'm a longtime premium user. I have run across a song that will not play on my iPhone. I have tried to download it, but it will not download successfully, either. The song plays correctly fro...
  • Keanu_C
  • Community Legend
  • 706 Views
  • 3 replies
  • 0 likes
  • 706 Views
  • 3 replies
  • 0 likes

Solved!! Radio station update

PlanPremiumCountry AustraliaDeviceiPod Touch, iPad Mini, DesktopOperating SystemiOS11, iOS9, Windows 10 My Question or Issue I was wondering if anyone can help explain how radio stations are supposed to work. At the moment I have created a couple of ...

  • Casual Listener
  •   Plan Premium Country  Australia Device iPod Touch, iPad Mini, Desktop Operating System iOS11, iOS9, Windows 10   My Question or Issue   I was wondering if anyone can...
  • 6_by9cxb-wx24
  • Casual Listener
  • 3708 Views
  • 2 replies
  • 0 likes
  • 3708 Views
  • 2 replies
  • 0 likes