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Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
408250 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279520 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178874 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountry ItalyDeviceiPadOperating SystemiOS 10 My Question or Issue Spotify doesnt work abroad on wifi, but on 4G which is expensive. Has anyone had this issue too? Whats the fix? thank you daniele
Plan Premium Country Italy Device iPad Operating System iOS 10 My Question or Issue Spotify doesnt work abroad on wifi, but on 4G which is expensive. Has anyone had this ...
Regular
1101 Views
2 replies
0 likes
PlanPremiumCountry UKDeviceiPhone 8Operating SystemiOS 11 My Question or Issue The new update isn’t showing for me I’m not sure why at all, I deleted and downloaded again the app a few hours ago but still nothing. Can anyone help?
Plan Premium Country UK Device iPhone 8 Operating System iOS 11 My Question or Issue The new update isn’t showing for me 😞 I’m not sure why at all, I deleted and downloa...
Casual Listener
934 Views
2 replies
1 likes
My spotify premium doesn't resolve properly on my iPhone all of a sudden. When I open spotify, the menu that used to appear along the bottom (home, search, my library) is now along the top of the screen and the rest of the screen is black. When I cli...
My spotify premium doesn't resolve properly on my iPhone all of a sudden. When I open spotify, the menu that used to appear along the bottom (home, search, my library) is now along the top of t...
Casual Listener
2873 Views
2 replies
0 likes
PlanPremiumCountryColombiaOperating SystemiPhone 7 IOS 12.0 My Question or IssueHi, I have had issues with the music in Spotify. I play it on my device and randomly it is shuffled or pauses without me ordering it to do it. Please if someone would hel...
Plan Premium Country Colombia Operating System iPhone 7 IOS 12.0 My Question or Issue Hi, I have had issues with the music in Spotify. I play it on my device and randomly it is shuffle...
Community Legend
486 Views
1 replies
0 likes
PlanFree/Premium premiumCountry norway DeviceIphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) Ios 12.0My Question or Issueediting the queue list is impossible. I can drag one song up on the list at the time, and then i’ll have to resta...
Plan Free/Premium premium Country norway Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) Ios 12.0 My Question or Issue editing the queue l...
Community Legend
1030 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 12 My Question or Issue A friend and I are having the same issue: Spotify drains our iPhone battery excessively, but only when playing downloaded music over AirPods. I haven't tested it...
Plan Premium Country United States Device iPhone 7 Operating System iOS 12 My Question or Issue A friend and I are having the same issue: Spotify drains our iPhone battery exce...
Casual Listener
5744 Views
2 replies
1 likes
PlanPremiumCountryCanadaDeviceiPhone 6Operating System11.4 My Question or Issue When I listen to music through Bluetooth, when a phone call comes in, the music mutes, but I do not hear a ring tone. This does not happen with the iOS music app. This is...
Plan Premium Country Canada Device iPhone 6 Operating System 11.4 My Question or Issue When I listen to music through Bluetooth, when a phone call comes in, the music mutes, ...
Community Legend
4141 Views
1 replies
0 likes
PlanPremiumCountryAustria DeviceiPhone XsOperating SystemiOS 12 My Question or Issue Recently the play queue stopped working correctly on iOS 12. When rearranging songs in the queue the changes are not saved. Also when selecting more songs to either ...
Plan Premium Country Austria Device iPhone Xs Operating System iOS 12 My Question or Issue Recently the play queue stopped working correctly on iOS 12. When rearrangi...
Community Legend
531 Views
1 replies
0 likes
PlanPremiumCountrythe Netherlands DeviceIphone 7Operating Systemios 12Yesterday the new update came out.I read on a site that the update is available for free/premium users all around the world. My friends all have it, except me.. I have tried redown...
Plan Premium Country the Netherlands Device Iphone 7 Operating System ios 12 Yesterday the new update came out. I read on a site that the update is available for free/premium...
Community Legend
601 Views
2 replies
0 likes
PlanStudent PremiumCountry USADeviceiPhone SEOperating SystemiOS 12 My Question or Issue I've been experiencing an ongoing bug in the Spotify app where whenever I add a song to my queue for the first time (when my queue is empty), the song adds to my...
Plan Student Premium Country USA Device iPhone SE Operating System iOS 12 My Question or Issue I've been experiencing an ongoing bug in the Spotify app wher...
Community Legend
817 Views
1 replies
0 likes
Student PremiumCountry Hong KongIPhone X So, right after I downloaded the whole playlist, for example Spinning Records's Brand new. The playlist will not update the songs and I assume that the playlist will update by Spinning Records. Is it normal or...
Student Premium Country Hong Kong IPhone X So, right after I downloaded the whole playlist, for example Spinning Records's Brand new. The playlist will not update the songs and I a...
Community Legend
358 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceiPad 9.7 2018Operating SystemiOS 12.1 My Question or IssueWhenever I attempt to access the artist credits, they don’t seem to work properly- they show up on screen for a split second before they disappear, so that I can’...
Plan Premium Country Poland Device iPad 9.7 2018 Operating System iOS 12.1 My Question or Issue Whenever I attempt to access the artist credits, they don’t seem to work properly- the...
Community Legend
758 Views
1 replies
0 likes
so my mum just tried signing up to Spotify premium family, she invited me and i got it strait away but she was still waiting on hers. she ended up buying the normal membership (because she didn’t know that it was eventually going to update) and is on...
so my mum just tried signing up to Spotify premium family, she invited me and i got it strait away but she was still waiting on hers. she ended up buying the normal membership (because she didn’t kno...
Community Legend
621 Views
1 replies
0 likes
It happens all the time When I heard a song from my library on a playlist but it doesn’t show up like I have already add this song to my library when I add it to my library it will become so many same song
It happens all the time When I heard a song from my library on a playlist but it doesn’t show up like I have already add this song to my library when I add it to my library it will become so ma...
Community Legend
496 Views
1 replies
0 likes
I PlanPremiumCountry UkDeviceiPhone X Operating System(iOS 12, but been happening for years on my iPhone 6 too My Question or Issue Some of my songs downloaded and saved for offline listening randomly disappear. Ive read a lot online and it’s not my ...
I Plan Premium Country Uk Device iPhone X Operating System (iOS 12, but been happening for years on my iPhone 6 too My Question or Issue Some of my songs downloaded...
Community Legend
735 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 12 My Question or Issue I've noticed that Spotify's "Radio Stations" are really just playlists that never change. Is this the expected behavior? With other services like Google Play Music, whenev...
Plan Premium Country USA Device iPhone X Operating System iOS 12 My Question or Issue I've noticed that Spotify's "Radio Stations" are really just playlists that never change...
Regular
2138 Views
3 replies
1 likes
iOS 12 current Spotify version I share my music and promote Spotify on Strava. When tapping the track cover and saving to photos it used to have the human readable text aswell as the barcode. This has been dropped to just the barcode. Can I have the ...
iOS 12 current Spotify version I share my music and promote Spotify on Strava. When tapping the track cover and saving to photos it used to have the human readable text aswell ...
Community Legend
479 Views
1 replies
0 likes
PlanPremiumCountry USADeviceiPhone XSOperating System(iOS 12, Windows 10) My Question or IssueI'm trying to download some albums that are not on Spotify using local files however it says that the album is downloaded but only 2 songs show up when ther...
Plan Premium Country USA Device iPhone XS Operating System (iOS 12, Windows 10) My Question or Issue I'm trying to download some albums that are not on Spotify using local file...
490 Views
0 replies
0 likes
PlanPremiumCountry New ZealandDeviceiPhone 7 PlusOperating SystemiOS 11.2.6 My Question or Issue Why do playlist privacy settings keep reverting back on their own? This is makes me feel like I’ve lost all privacy on Spotify. I’ve always had certain p...
Plan Premium Country New Zealand Device iPhone 7 Plus Operating System iOS 11.2.6 My Question or Issue Why do playlist privacy settings keep reverting back on their own? ...
Not applicable
4963 Views
3 replies
0 likes
I have Spotify Premium and I'm trying to sync my local files from my Macbook Pro to my iPhone 8 Plus. I am on the same wifi network and they are not syncing. I have created playlists on my laptop with these local files and when I open this playlist o...
I have Spotify Premium and I'm trying to sync my local files from my Macbook Pro to my iPhone 8 Plus. I am on the same wifi network and they are not syncing. I have created playlists ...
Regular
2354 Views
5 replies
0 likes
