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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45658 Views
  • 15 replies
  • 36 likes
  • 45658 Views
  • 15 replies
  • 36 likes

CarPlay Artist Scroll Option - Something needs to be fixed!

Hey there, just wondering if you could make this option available (similar to Apple Music in CarPlay). I have hundreds of artists in my Spotify and if I want to get to an artist that starts with "C", it can take me about a minute to scroll down. It's...

  • Casual Listener
  •   Hey there, just wondering if you could make this option available (similar to Apple Music in CarPlay). I have hundreds of artists in my Spotify and if I want to get to an artist that starts w...
  • andywkeith
  • Casual Listener
  • 635 Views
  • 2 replies
  • 0 likes
  • 635 Views
  • 2 replies
  • 0 likes

Superuser Contribution Device lost when audio source changed on laptop

Hey guys, A complicated one. So I have my iPad plugged into a speaker (3.5MM jack.) The iPad is connected to my wifi network as is my laptop (windows 10.) When I start playing music from the iPad through the speaker I am able to skip to the next song...

  • Visitor
  • Hey guys,   A complicated one.   So I have my iPad plugged into a speaker (3.5MM jack.) The iPad is connected to my wifi network as is my laptop (windows 10.) When I start playing music...
  • Alfredo
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Playlist Song Date

Hi everybodyis it possible to see when i put a Song into my Playlist?..i mean the Date....thanks a lot!

  • Newbie
  • Hi everybody is it possible to see when i put a Song into my Playlist?.. i mean the Date.... thanks a lot!
  • user-removed
  • Not applicable
  • 1187 Views
  • 1 replies
  • 0 likes
  • 1187 Views
  • 1 replies
  • 0 likes

App closes on iPhone

Free/PremiumCountry USADeviceiPhone 6sOperating Systemios 11.4.1 My Question or IssueI updated my app as here was a new update available, now when I try to open it it shows a pop up that says cancel in the left corner then my app closes down complete...

  • Newbie
  •   Free/Premium Country  USA Device iPhone 6s Operating System ios 11.4.1     My Question or Issue I updated my app as here was a new update available, now when I try to...
  • Billy-J
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Offline playlist not synching?

I have got two questions actually. First one is about playlists being deleted all of a sudden, logged into the browser and all were deleted on july 31st. While another one, ‘alv me vale vra prro :v’ was added. Recovered everything through the browser...

  • Casual Listener
  • I have got two questions actually. First one is about playlists being deleted all of a sudden, logged into the browser and all were deleted on july 31st. While another one, ‘alv me vale vra prro :v’ ...
  • fnkl
  • Regular
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! I can't get local files to sync/play on my iPhone

PlanPremiumCountry UKDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I can't get my local files from my desktop to sync/play on my iPhone. I've added them to Spotify on my desktop, created a playlist and put them in and marked this playlist...

  • Visitor
  • Plan Premium Country  UK Device iPhone 7 Operating System iOS 11   My Question or Issue  I can't get my local files from my desktop to sync/play on my iPhone. I've added them...
  • Billy-J
  • Spotify Star
  • 997 Views
  • 4 replies
  • 0 likes
  • 997 Views
  • 4 replies
  • 0 likes

Solved!! Queue doesn’t show Now Playing or Next In Queue

Running the iPhone app (ver 8.4.35.213) on iOS11 and am having issues seeing songs in my queue. When I use the queue I can’t see what is Now Playing and if I add songs to the queue, they don’t appear either. I have reset the app by deleting and reins...

  • Casual Listener
  • Running the iPhone app (ver 8.4.35.213) on iOS11 and am having issues seeing songs in my queue. When I use the queue I can’t see what is Now Playing and if I add songs to the queue, they don’t appear...
  • lorenzofanchi
  • Newbie
  • 8328 Views
  • 7 replies
  • 3 likes
  • 8328 Views
  • 7 replies
  • 3 likes

[Mobile] Playlist Folder Visibility

Plan: PremiumDevice: iPhone 8+ and Windows PCOperating System: iOS 11.3 and Windows 10 Some BackgroundI've created a massive folder on my computer, but when I go to my phone, all of the playlists are *poof* gone. Even when I try to add songs to vario...

  • Newbie
  • Plan: Premium Device: iPhone 8+ and Windows PC Operating System: iOS 11.3 and Windows 10   Some Background I've created a massive folder on my computer, but when I go to my phone,...
  • user-removed
  • Not applicable
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

UI bug

PlanPremiumCountryAu DeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUI Bugged most of the time

  • Newbie
  •   Plan Premium Country Au   Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue UI Bugged most of the time  
  • user-removed
  • Not applicable
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

iPhone 6 to car (CMax) bluetooth connection SKIPS - also USB connex does not work - Help??

iPhone 6 iOS 11.4.1 Spotify Free version2015 Ford C-Max iPhone connection does not work in two ways:1) When I plug in to USB connection, car system tells me that there are no readable files2) When I connect through bluetooth, connection stops and sta...

  • Casual Listener
  •     iPhone 6  iOS 11.4.1   Spotify Free version 2015 Ford C-Max  iPhone connection does not work in two ways: 1) When I plug in to USB connection, car system tells me...
  • mwHUM2008
  • Casual Listener
  • 977 Views
  • 2 replies
  • 0 likes
  • bluetooth
    C-Max
  • 977 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't type Korean correctly in the search bar from the latest iOS 11.4.1 app

This is very frustrating that the issue has been noticed a while ago and has not fixed yet! Please note it's the latest version of iOS app.

  • Regular
  • This is very frustrating that the issue has been noticed a while ago and has not fixed yet! Please note it's the latest version of iOS app.
  • Chris
  • Spotify
  • 3234 Views
  • 15 replies
  • 0 likes
  • bug
    iOS
    Korean search
  • 3234 Views
  • 15 replies
  • 0 likes

[Chromecast] Not all devices listed in device list

PlanPremiumCountryGermany DeviceiPhone 8, iPhone 5 and different iPadsOperating SystemiOS 11.4Spotify App Version8.4.62.490Chromecast Audio Firmware Version1.30.111140 My Question or IssueI have 3 Chromecast compatible devices spread over my house. T...

GoogleHome.jpg Spotify.jpg TuneInGoogleMusic.jpg
  • Music Fan
  • Plan Premium Country Germany  Device iPhone 8, iPhone 5 and different iPads Operating System iOS 11.4 Spotify App Version 8.4.62.490 Chromecast Audio Firmware Version 1.30.111140 &nb...
  • AussieRo
  • Roadie
  • 2038 Views
  • 11 replies
  • 1 likes
  • 2038 Views
  • 11 replies
  • 1 likes

Leaving beacause...

PlanTrial DeviceiPhone 6SOperating SystemiOS 11.4.1 Searched for "playlist position" showed 546 results, that should give you an idea of the 50 kudos a year. I have 5 playlists, each varying from 300-500 songs, if i want to go back a few songs in a p...

  • Newbie
  • Plan Trial   Device iPhone 6S Operating System iOS 11.4.1   Searched for "playlist position" showed 546 results, that should give you an idea of the 50 kudos a year. I have 5 playli...
  • AussieRo
  • Roadie
  • 521 Views
  • 2 replies
  • 1 likes
  • 521 Views
  • 2 replies
  • 1 likes

Certain Song Won't Play on One Device

I'm a longtime premium user. I have run across a song that will not play on my iPhone. I have tried to download it, but it will not download successfully, either. The song plays correctly from another IOS device and from desktop. When tapped to play ...

  • Casual Listener
  •   I'm a longtime premium user. I have run across a song that will not play on my iPhone. I have tried to download it, but it will not download successfully, either. The song plays correctly fro...
  • Keanu_C
  • Community Legend
  • 706 Views
  • 3 replies
  • 0 likes
  • 706 Views
  • 3 replies
  • 0 likes

Solved!! Radio station update

PlanPremiumCountry AustraliaDeviceiPod Touch, iPad Mini, DesktopOperating SystemiOS11, iOS9, Windows 10 My Question or Issue I was wondering if anyone can help explain how radio stations are supposed to work. At the moment I have created a couple of ...

  • Casual Listener
  •   Plan Premium Country  Australia Device iPod Touch, iPad Mini, Desktop Operating System iOS11, iOS9, Windows 10   My Question or Issue   I was wondering if anyone can...
  • 6_by9cxb-wx24
  • Casual Listener
  • 3709 Views
  • 2 replies
  • 0 likes
  • 3709 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Like on PC, can I add songs to my playlists from other sources?

Plan: PremiumCountry: UK Device: iPhone 5sOperating System: iOS 11.4.1 My Question or Issue: As the title states, on PC you can add songs from your computers files and add them to playlists. This is really helpful because Spotify doesn't have ALL the...

  • Casual Listener
  • Plan: Premium Country: UK   Device: iPhone 5s Operating System: iOS 11.4.1   My Question or Issue: As the title states, on PC you can add songs from your computers...
  • JulianA_Bogota
  • Roadie
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

[iOS] About Artist social media bug

When looking at the about artist tab, if you do not swipe all the way back it duplicates the social media links. PlanPremiumCountryMinnesota, USA DeviceiPhone XOperating System iOS 12 public beta 2My Question or Issue When looking at the about artist...

  • Newbie
  • ...perating System  iOS 12 public beta 2 My Question or Issue  When looking at the about artist tab, if you do not swipe all the way back it duplicates the social media links.  
  • Loxer
  • Community Legend
  • 609 Views
  • 1 replies
  • 2 likes
  • About Page
    iOS
  • 609 Views
  • 1 replies
  • 2 likes

Spotify playing on someone else's device? (Spotify can be hacked?)

Today my account wanted to play on someone else's computer, and when I switched back to this computer it then started playing their music. After stumbling around I logged out of everywhere, and now it's completely happy again.So, presumably my FB log...

  • Regular
  • Today my account wanted to play on someone else's computer, and when I switched back to this computer it then started playing their music.  After stumbling around I logged out of everywhere, and...
  • kresty
  • Regular
  • 1005 Views
  • 3 replies
  • 0 likes
  • 1005 Views
  • 3 replies
  • 0 likes

spotify on apple x music stops playing with ANY notification.. so annoying

i am on latest spotify version latest ios version and the music on spotify just stops when any notification comes through to my phone. SOOOO annoying

  • Casual Listener
  •   i am on latest spotify version latest ios version and the music on spotify just stops when any notification comes through to my phone. SOOOO annoying
  • Mzwanted
  • Casual Listener
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Listening Off Downloaded Playlist Still Using Data

PlanPremiumCountry CanadaDeviceiPhone 6SOperating SystemiOS 11.4.1 My Question or IssueI have a playlist that I downloaded to make available offline, but when I do, the icon that comes up next to the songs is a solid green circle and the playlist doe...

  • Regular
  • Plan Premium Country  Canada Device iPhone 6S Operating System iOS 11.4.1  My Question or Issue I have a playlist that I downloaded to make available offline, but when I do, the ic...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes