Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountrySouth KoreaDeviceAll Apple devicesOperating SystemiOS 18.x.x, iOS 26.x.x My Question or IssueI have waited for a full year for this UI issue to be addressed.However, even now, only minor UI tweaks are being made elsewhere, while the...
Casual Listener
Plan Premium Country South Korea Device All Apple devices Operating System iOS 18.x.x, iOS 26.x.x My Question or Issue I have waited for a full year for this UI issue to be addressed...
Ivelina
Moderator
283 Views
1 replies
0 likes
Premium, iPhone 8, iOS 16.5.1, Spotify version 8.8.46The “Your Library” header won’t minimize when I scroll down through my library (see highlighted area in the attached screenshot). The headers for the Home and Search pages minimize when I scroll do...
Visitor
Premium, iPhone 8, iOS 16.5.1, Spotify version 8.8.46 The “Your Library” header won’t minimize when I scroll down through my library (see highlighted area in the attached screenshot). The headers ...
Billy-J
Spotify Star
512 Views
1 replies
0 likes
PlanFree/PremiumCountryMexico DeviceIphone X Operating SystemiOS 10, My Question or Issue With the latest update where you changed totally the interface, the usability has gotten incredibly down, you removed the categories: Songs, Artists, Albums; an...
Casual Listener
...otally the interface, the usability has gotten incredibly down, you removed the categories: Songs, Artists, Albums; and replaced it with the Artists or Albums you are following and there is no other way to l...
N1dge1
Casual Listener
10891 Views
20 replies
14 likes
Where on earth is my radio playlist? How on earth did the interface change so drastically that I am so motivated to drop Spotify immediately ?
Roadie
Where on earth is my radio playlist? How on earth did the interface change so drastically that I am so motivated to drop Spotify immediately ?
DanifC
Composer
6062 Views
10 replies
0 likes
PlanPremiumCountryUSADevice(iPhone SEOperating SystemiOS 12 My Problem When I go to my albums library screen on the app, if I click on an album that I only have a few songs saved from, it no longer only shows the ones I have saved it shows all the tr...
Casual Listener
Plan Premium Country USA Device (iPhone SE Operating System iOS 12 My Problem When I go to my albums library screen on the app, if I click on an album that I o...
832 Views
0 replies
5 likes
Hii, i’m joe, and i just have a problem with my spotify. It seems after the latest update the spotify UI won’t change. Can anyone help me? I’ve tried to delete and reinstall the app and restart my iPhone. PlanPremiumCountry IndonesiaDevice(iPhone 8+)...
Casual Listener
...ser interface. It seems after the latest update the spotify UI won’t change. Can anyone help me? I’ve tried to delete and reinstall the app and restart my iPhone &n...
Loxer
Community Legend
2593 Views
1 replies
0 likes
Hello, All the screenshots and posts I see alreadt contain the new tabbed interface. In fact, it has already been released a few months ago. However, for some odd reason my Spotify still doesn't show it, even after clearing all data and reinstalling....
Newbie
Hello, All the screenshots and posts I see alreadt contain the new tabbed interface. In fact, it has already been released a few months ago. However, for some odd reason my Spotify still d...
user-removed
Not applicable
618 Views
1 replies
0 likes
When you start the app you're presented with the following options: SearchNowMomentsRunningMusicShowsYour Library As it turns out, if I'm outside and wanting to save my mobile data allowance, the only one I'm interested in is the last one: the music ...
Gig Goer
When you start the app you're presented with the following options: Search Now Moments Running Music Shows Your Library As it turns out, if I'm outside and wanting to sav...
LordRollin
Community Legend
890 Views
1 replies
0 likes
