Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUSADeviceiPhone 14 ProOperating SystemiOS 18.6.2App Version9.0.86.1354My Question or IssueThe new Mix feature will not allow me to customize the transition between songs if one of the tracks is shorter than 30 seconds. It will just ...
Newbie
Plan Premium Country USA Device iPhone 14 Pro Operating System iOS 18.6.2 App Version 9.0.86.1354 My Question or Issue The new Mix feature will not allow me to customize the transition b...
Novy
Moderator
1721 Views
1 replies
1 likes
PlanPremiumCountryHungaryDeviceiPhone 13Operating SystemiOS 26.0 My Question or IssueWhile using the new 'Mix' feature on my own playlists, if the next song is unavailable (either because it was removed from Spotify or it’s a local file added from an...
Casual Listener
Plan Premium Country Hungary Device iPhone 13 Operating System iOS 26.0 My Question or Issue While using the new 'Mix' feature on my own playlists, if the next song is unavailable (e...
Ivelina
Moderator
2019 Views
3 replies
0 likes
Hi, I've tried all the day on Mix-mates Spotify site - from browser Safari and Chrome. I can choose two artists but the answer is still the same: "Sorry they're not on Mix-Mates. Try again"All several time tried, changing artists (famous like Madonna...
Visitor
Hi, I've tried all the day on Mix-mates Spotify site - from browser Safari and Chrome. I can choose two artists but the answer is still the same: "Sorry they're not on Mix-Mates. Try again" All s...
646 Views
0 replies
0 likes
