Help Wizard

Step 1

NEXT STEP

Topics with Label: support

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 33000 Views
  • 13 replies
  • 36 likes
  • 33000 Views
  • 13 replies
  • 36 likes

Superuser Contribution Spotify stops playing on iPhone when screen is locked

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 10Software version 15.3.1 My Question or Issue: When I press play on a song and lock my screen (when I go running for instance), Spotify app either plays the song and stops or it closes the app....

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 10 Software version 15.3.1   My Question or Issue:  When I press play on a song and lock my screen (when I go runni...
  • MihailY
  • Moderator
  • 9107 Views
  • 12 replies
  • 3 likes
  • iphone
    support
  • 9107 Views
  • 12 replies
  • 3 likes

Spotify Mobile not letting me pick songs when connected to PC

Since the latest update on mobile Spotify hasn’t let me use my phone to pick what specific songs I want to listen to when connected to other devices, PS4 and PC. I’m just curious if that feature was removed or something, since it was easily one of th...

  • Casual Listener
  • Since the latest update on mobile Spotify hasn’t let me use my phone to pick what specific songs I want to listen to when connected to other devices, PS4 and PC. I’m just curious if that feature was ...
  • XiR0
  • Casual Listener
  • 2912 Views
  • 4 replies
  • 0 likes
  • missing feature
    support
  • 2912 Views
  • 4 replies
  • 0 likes

Behind the Lyrics changed for no reason. UI changed for no reason.

PlanPremiumCountryUnited KingdomDeviceiPod Touch 6th Generation.Operating SystemiOS 12.My Question or IssueSpotify has been changing the app experience for the last year without any knowledge or consent. First, in November, the app experience went fr...

unnamed.png unnamed.jpg unnamed.jpg IMG_5467 (1).jpg
  • Roadie
  • ...hing just does not look as pretty as it used to with picture 1.   Baffled, I immediately contacted support, hoping for a solution. After a few minutes, I was told it was a part of a "new u...
  • 1292 Views
  • 0 replies
  • 3 likes
  • Behind the lyrics
    Help
    Spotify
    support
  • 1292 Views
  • 0 replies
  • 3 likes

cant see downlaoded songs

PlanPremiumCountry NorwayDeviceIphone xrOperating SystemiOS 12.1.4 I have downloaded some songs from utube and downloaded them to spotify, and i can see and paly the songs fine on my pc, but i cant even see songs ive downlaoded from youtube on my pho...

  • Newbie
  •   Plan Premium Country  Norway Device Iphone xr Operating System iOS 12.1.4   I have downloaded some songs from utube and downloaded them to spotify, and i can see and paly t...
  • 460 Views
  • 0 replies
  • 0 likes
  • Help
    Subscribed playlist download
    support
  • 460 Views
  • 0 replies
  • 0 likes

Spotify using cellular data when turned off in settings

I always have cellular data turned off for spotify but I've noticed that if the song is already playing and my wifi connection goes down or out of range it starts using the cellular data and it has been eating up my data plan. Any ideas?

  • Newbie
  • I always have cellular data turned off for spotify but I've noticed that if the song is already playing and my wifi connection goes down or out of range it starts using the cellular data and it has b...
  • xsq7ei-f_cnn
  • Newbie
  • 1054 Views
  • 2 replies
  • 1 likes
  • support
  • 1054 Views
  • 2 replies
  • 1 likes

Gift Card

I have already got my spotfiy account to premium but I was using a gift card and activated it from my iphone 5. I heard on previous posts to wait up to 12 hours or log out then back in(which didn't work for me). I would like to know if any of these c...

  • Casual Listener
  • I have already got my spotfiy account to premium but I was using a gift card and activated it from my iphone 5. I heard on previous posts to wait up to 12 hours or log out then back in(which didn't w...
  • jeremygoh
  • Community Legend
  • 904 Views
  • 3 replies
  • 0 likes
  • Gift Card
    support
  • 904 Views
  • 3 replies
  • 0 likes

New app doesn't work on iPhone

I upgraded to the new app for iPhone and am having the same problem that others have. When I open the app, it closes immediately. The only app that works is the really old version (iOS 4) and it doesn't have the radio feature. Someone please fix it!

  • Casual Listener
  • I upgraded to the new app for iPhone and am having the same problem that others have. When I open the app, it closes immediately. The only app that works is the really old version (iOS 4) and it does...
  • Peter__
  • Community Legend
  • 2439 Views
  • 3 replies
  • 0 likes
  • support
  • 2439 Views
  • 3 replies
  • 0 likes