Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...
Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...
Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...
PlanPremiumCountryUSDevice(iPhoneOperating System(iOS My Question or IssueI am new to Spotify premium, I have spent days researching how to stop recommended songs from playing while I listen to my created playlists and can’t make it stop. It will pla...
PlanPremiumCountryUSDeviceiphone 13 maxOperating Systemios15 My Question or Issuei have a playlist of over 900 songs. when i am on mobile, sometimes i just want to listen to a specific artist. when i search for the artist, the song plays, but it does...
PremiumUS Device(iPhone 7)Operating System(iOS 14.1) I've always been able to reshuffle songs to different playlists while offline. Recently, however, I'm noticing that whatever reshuffling I did was not registered. Now I've lost some cool songs I've...
PlanPremiumCountryIndonesiaDeviceiPhone XR Operating SystemiOS 13.4.1 My Question or IssueHi! I’ve seen a couple of my friends who also uses Spotify are able to see lyrics. Unfortunately, I don’t have the option. My friend (who also lives in Indonesi...
PlanPremiumCountryUsDeviceiPhone 7 plusOperating SystemiOS 12.2 My Question or IssueI keep finding random songs and playlists playlists in my Recently played. I also have playlits appearing in my library that I have never followed (I had about 20-30 ...
PlanPremiumDeviceiPhone 6sOperating SystemiOS 11 Since a recent update, adding a song from an album automatically saves the entire album. This makes navigating in the Library a nightmare. There is no distinction between track saved and other tracks. ...
PlanFreeCountryAusDeviceiPhone (Most recent iOS - 12.2) My Question or IssueI’ve restarted, uninstalled, unfavourited and favourited songs on my phone as an attempt to put it in my favourites but I only have 93 favourited songs on my phone. That is a...
PlanPremiumCountry USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue I have reached the maximum amount of downloads reached, I went through and deleted all the downloads I could find, logged out and reinstalled and nothing has fixed this i...
There are some songs on my phone that I play but they have a moving picture when it’s playing. How do I turn it off? It is VERY distracting when I drive. Also there doesn’t seem to be a like or dislike button on thhose moving songs? If i dont like th...
PlanPremium Country Canada DeviceiPhone 6s Operating SystemiOS 11.4 Issue I’d play music for a while and nothing would go wrong. Suddenly, songs skip every 5-30 seconds and it’s horribly annoying. I’ve had this happen a number of times. I’ve updated,...
I've got a bunch of songs in the playlist "Liked from Radio," but none of these songs show up in my LIbrary (i.e. they don't appear in Songs). Is this the expected behavior? How can I quickly add all the songs in my "Liked from Radio" playlist to my ...
I had the songs Shether by Remy Ma and TR666 by Trippie Red in my playlist. Both songs got deleted off Spotify, but the songs still show up in the queue all the time whenever I listen to the playlist, but greyed out. This is very annoying. How can I ...
I have managed to get my iPhone to properly randomly shuffle all my saved songs in my library (there are 1000’s of them). I sort them by song title, press ‘shuffle play’, and have the randomiser turned on. HOWEVER, this is only working properly when ...
I put on a random playlist made by spotify (flume house party) and put it on shuffle. I have premium and i have a good mobile data connection. For some reason the songs don't finish and skip to the next song half way through and the new song it choos...
I am not sure what has been happening here but for the past month certain songs have been skipping. For a split second i can see the song title then it skips as if to say it is no longer available? I tried searching that song and it seems like spotif...
Help, since i moved to Taiwan and change my place from Indonesia to Taiwan I can't play the songs through iPhone but it can be played in my macbook. HELP
i cant delete the songs that i downloaded on spotify from my iphone memory even when delete the song on my playlist. because of this problem i will use apple music instead. Cause you can delete any song you want on apple music and from phone memory. ...
I recently purchased a new iPhone and I noticed that after I had completed restoring my backup, Spotify was there but all the songs I had saved into my library were not. The weird thing is that all of the songs of my library are still on my laptop's ...
I recently moved to iOS and configured Spotify to download songs in extreme quality, it asked if I'd like to update my whole library to this new setting, I confirmed but it did not downloaded all of them automatically unless I have my songs list show...
After the latest update for iOS, there is now an "Up Next" view replacing the play queue. I am able to reorder songs now, which is a welcome feature. However, I cannot figure out how to get options for the songs in the queue because the "more" button...