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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: Subscription

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398692 Views
  • 879 replies
  • 326 likes
  • 398692 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78792 Views
  • 124 replies
  • 32 likes
  • 78792 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18033 Views
  • 8 replies
  • 0 likes
  • 18033 Views
  • 8 replies
  • 0 likes

Solved!! my spotify app is weird

Plan planing to have premiumCountry DeviceiPhone 6sOperating Systemios 10My Question or Issuei installed the app but it says that "spotify premium cant be purchased in this app". And the app is not the usual app. its weird. please help meee

  • Newbie
  • Plan  planing to have premium Country   Device iPhone 6s Operating System ios 10 My Question or Issue i installed the app but it says that "spotify premium cant be purchased in thi...
  • Noah
  • Spotify Star
  • 1608 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 1608 Views
  • 1 replies
  • 0 likes

IOS Playlist Issue

I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the top of the playlist where a new album was just added ...

  • Visitor
  • I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the to...
  • danicamachox
  • Music Fan
  • 444 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account's glitching up

Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch too with Siri. I closed the app, but it didn't work...

  • Regular
  • Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch ...
  • JuanVides02
  • Regular
  • 670 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 670 Views
  • 2 replies
  • 0 likes

[iOS][Subscription]

Buena tarde,Soy usario de Tijuana Mexico, hace poco me suscribi a premiun po solo $9.00mn pero el telefono que traia antes se descompuso por lo que adquiri otro equipo (Iphone 6s) y al momento de descargar la aplicacion me dice que estoy con una cuen...

  • Newbie
  • Buena tarde,Soy usario de Tijuana Mexico, hace poco me suscribi a premiun po solo $9.00mn pero el telefono que traia antes se descompuso por lo que adquiri otro equipo (Iphone 6s) y al momento de des...
  • 261 Views
  • 0 replies
  • 0 likes
  • iOS
    Subscription
  • 261 Views
  • 0 replies
  • 0 likes

subscription failed

I just recently subscribed again to premium using the same account no. that i used before, but i cant still play my music and my subscription page tells me that im still not on premium. I dont know what seems to be the problem. Is my acct. no. before...

  • Casual Listener
  • I just recently subscribed again to premium using the same account no. that i used before, but i cant still play my music and my subscription page tells me that im still not on premium. I dont know w...
  • 329 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 329 Views
  • 0 replies
  • 0 likes

Spotify keeps crashing with brand new update

Hi. I have the lastest version of spotify that was updated this morning sometime, August 10th. I was just listening to music last night, and now whenever I try opening spotify it keeps crashing. Every single time. This is getting very irritating as I...

  • Casual Listener
  • Hi. I have the lastest version of spotify that was updated this morning sometime, August 10th. I was just listening to music last night, and now whenever I try opening spotify it keeps crashing. Ever...
  • doodlebugamy
  • Newbie
  • 1898 Views
  • 9 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 1898 Views
  • 9 replies
  • 2 likes

I don't get notified from a playlist I follow.

I only follow the "Starred" playlist of my friend but I don't get notified whenever she adds new music to it. I just recently found out that Spotify has this feature so I don't get notifications right from the start. My notifications are turned on on...

  • Casual Listener
  • I only follow the "Starred" playlist of my friend but I don't get notified whenever she adds new music to it. I just recently found out that Spotify has this feature so I don't get notifications righ...
  • 550 Views
  • 0 replies
  • 0 likes
  • Notifications
    Playlist Managment Accessibility
    Subscription
  • 550 Views
  • 0 replies
  • 0 likes

Offline tracks

When I slide the button that says 'Available offline' across to green on my Iphone 4s, all the tracks appear with a grey arrow, but they don't turn green and therefore I cannot play my music offline, HELP PLZ!

  • Casual Listener
  • When I slide the button that says 'Available offline' across to green on my Iphone 4s, all the tracks appear with a grey arrow, but they don't turn green and therefore I cannot play my music offline,...
  • MattSuda
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 408 Views
  • 1 replies
  • 0 likes

I've been charged for a subscription to premium that i don't want!

Hey, i've recently done the 30 day free trial of spotify and it charged me the second it ran out for premium and i just cant afford to have been charged for it! is there any way i can get a refund or anything or should i just stick it out til my next...

  • Newbie
  • Hey, i've recently done the 30 day free trial of spotify and it charged me the second it ran out for premium and i just cant afford to have been charged for it! is there any way i can get a refund or...
  • Taylor
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • Premium
    refund
    Subscription
  • 465 Views
  • 1 replies
  • 0 likes

Solved!! Data Usage

Right folks, so I pretty much use Spotify every day on my iPhone.. I have a 1GB monthly contract. However, if I spend any decent amount of time listening to music on Spotify (normally to and from work) my data usage seems to expire after 10/15 or so ...

  • Casual Listener
  • Right folks, so I pretty much use Spotify every day on my iPhone.. I have a 1GB monthly contract.   However, if I spend any decent amount of time listening to music on Spotify (normally to a...
  • Peter__
  • Community Legend
  • 623167 Views
  • 13 replies
  • 2 likes
  • Premium
    Subscription
    Unlimited
  • 623167 Views
  • 13 replies
  • 2 likes