Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountrySouth AfricaDeviceiPhone XROperating SystemiOS 13.4 My Question or IssueWhen not connected to WiFi or Cellular Data to listen offline, in the playlist menu my liked songs are downloaded but upon entering the playlist, no songs are v...
Casual Listener
Plan Premium Country South Africa Device iPhone XR Operating System iOS 13.4 My Question or Issue When not connected to WiFi or Cellular Data to listen offline, in the playlist menu ...
iHighXP
Casual Listener
1086 Views
2 replies
0 likes
On the iOS version of Spotify, there are glitches that I can't even get around of. Whenever I shuffle play a playlist the app crashes, not just on one playlist. Sometimes the song that's playing only plays for 4 seconds and then it crashes. Spotify, ...
Casual Listener
On the iOS version of Spotify, there are glitches that I can't even get around of. Whenever I shuffle play a playlist the app crashes, not just on one playlist. Sometimes the song that's playing o...
maleighakaymich
Newbie
2026 Views
3 replies
0 likes
To me it seems, that the bad reception handling when streaming - not playing offline - somehow has changed on IOS: in earlier versions, there were to modals - you either had reception and it would play or you had no reception and there would be an aw...
Regular
...lay or you had no reception and there would be an awkward pause. But now, when reception is lagging, there are quality glitches in the music. Like getting slower and having weird noises. In my o...
612 Views
0 replies
0 likes
