Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I've noticed an inconsistent shuffle behavior on the iOS app. I frequently switch between listening to playlists and albums. When shuffling songs in a playlist, the shuffle behavior carries over unexpectedly sometimes when listening to albums. How to...
Casual Listener
I've noticed an inconsistent shuffle behavior on the iOS app. I frequently switch between listening to playlists and albums. When shuffling songs in a playlist, the shuffle behavior carries over unex...
OscarDC
Moderator
1833 Views
3 replies
0 likes
I've begun to wonder if Spotify put me into a beta test group since I can't find anyone else who's seen this update. If this is the case, I'd love to be removed from the beta group. Otherwise, here's my feedback on the update and how to improve it. S...
Casual Listener
I've begun to wonder if Spotify put me into a beta test group since I can't find anyone else who's seen this update. If this is the case, I'd love to be removed from the beta group. Otherwise, here's...
MafeG
Spotify Legend
566 Views
1 replies
1 likes
Keep the last used setting instead of resetting it every time… seems super obvious to me but it’s really annoying that i keep having to set it to my playlist order rather than recently played. Yes i like having that option, no i do not want it by def...
Roadie
Keep the last used setting instead of resetting it every time… seems super obvious to me but it’s really annoying that i keep having to set it to my playlist order rather than recently played. Yes i ...
Alex
Spotify Legend
2254 Views
13 replies
0 likes
When I go to the artists page and play listen it wont work, I can’t even listen to their albums. The only thing that work is when I listen to it from random playlist. I tried it with many artists and it don’t work.I don’t understand because ads works...
Visitor
When I go to the artists page and play listen it wont work, I can’t even listen to their albums. The only thing that work is when I listen to it from random playlist. I tried it with many ar...
Ivan
Spotify Legend
486 Views
1 replies
0 likes
I noticed today that in I longer have numbered daily mixes that show the list of artists used to create the mix from the Home Screen, and instead have daily mixes in a daily mix carousel that are named after specific artists, and require me to view t...
Visitor
I noticed today that in I longer have numbered daily mixes that show the list of artists used to create the mix from the Home Screen, and instead have daily mixes in a daily mix carousel that are nam...
452 Views
0 replies
2 likes
When you go to an artist there’s a play button on the right side of the screen normally when you click this it starts to shuffle all songs by that artist but when I hit the play button Nothing happens on all artists I’ve tried many why is this happen...
Visitor
When you go to an artist there’s a play button on the right side of the screen normally when you click this it starts to shuffle all songs by that artist but when I hit the play button Nothing happen...
Ivan
Spotify Legend
420 Views
1 replies
0 likes
Right now for a saved album, there is loading that needs to happen if the device is connected to WiFi or cellular. However this is not ideal in situations where the connection is poor; e.g. an underground parking garage or very slow airplane WiFi. Th...
Casual Listener
Right now for a saved album, there is loading that needs to happen if the device is connected to WiFi or cellular. However this is not ideal in situations where the connection is poor; e.g. ...
Peter
Spotify Legend
825 Views
2 replies
1 likes
Plan: PremiumCountry: New Zealand Device: iPhone XROperating System: iOS 13.3 My Question or IssueThe Podcasts page is coming up empty when I go from the Search tab and try to browse Podcasts. It works fine for all other music genres, and also when I...
Newbie
...ry to browse Podcasts. It works fine for all other music genres, and also when I access the Podcasts tab from My Library. I just can't seem to be able to browse for new podcasts. I have t...
PavaScotty
Visitor
1760 Views
1 replies
10 likes
I recently upgraded to the Spotify Family Plan and after doing so I cleaned up my whole account; I deleted everything that I no longer listen to and cleared the majority of my recently played. After I did this, both the browse and radio tabs disappea...
Newbie
...fter I did this, both the browse and radio tabs disappeared!! I have a very hard time finding new music I like and I have no idea how to find radio stations now. Help!
LisaHess
Regular
1174 Views
1 replies
0 likes
Hello, spotify's browse feature was working fine till today and all of a sudden the browse tab on my iphone started saying that i am offline, whereas i'm perfectly connected to the network. I have tried re-installing, login-logout - but nothing seems...
Casual Listener
Hello, spotify's browse feature was working fine till today and all of a sudden the browse tab on my iphone started saying that i am offline, whereas i'm perfectly connected to the network. I have t...
Feargalmckenna
Casual Listener
972 Views
3 replies
1 likes
i'm having troubles with 4g connection, it keeps saying i'm offline even tough i have internet on my phone. Radio works fine and if i search for a song/artist it plays well, however if i try to browse playlists it always appears to be offline. With w...
Newbie
i'm having troubles with 4g connection, it keeps saying i'm offline even tough i have internet on my phone. Radio works fine and if i search for a song/artist it plays well, however if i try to browse...
991 Views
0 replies
0 likes
