Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is the only app that does this. When I use other audio ap...
Regular
When I connect my iPhone to CarPlay and try to play Spotify, the audio comes out as a phone call instead of music. The audio quality is very poor and my phone has a red bar at the top. Spotify is t...
CarlosE
Spotify Legend
7057 Views
6 replies
1 likes
Plan: PremiumCountry: ArgentinaDevice: iPhone XS with AirPodsOperating System: iOS 12.2My Question or Issue: Sometimes the quality goes really bad and then comes back up, this happens to me everyday, even though I hear downloaded songs so no cellular...
Regular
Plan: Premium Country: Argentina Device: iPhone XS with AirPods Operating System: iOS 12.2 My Question or Issue: Sometimes the quality goes really bad and then comes back up, t...
Loxer
Community Legend
562 Views
1 replies
0 likes
There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality'. I even tried deleting the app and redownloading ...
Casual Listener
There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality...
Polserjoe
Newbie
1144 Views
1 replies
0 likes
Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway? Thanks, P.
Regular
Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway? Thanks, P.
Vnox
Newbie
2830 Views
3 replies
3 likes
I recently moved to iOS and configured Spotify to download songs in extreme quality, it asked if I'd like to update my whole library to this new setting, I confirmed but it did not downloaded all of them automatically unless I have my songs list show...
Newbie
I recently moved to iOS and configured Spotify to download songs in extreme quality, it asked if I'd like to update my whole library to this new setting, I confirmed but it did not downloaded all o...
588 Views
0 replies
0 likes
Hi,I just upgraded to Premium and set the streaming audio quality to be extreme (on my iPhone. On my Mac the quality is great!) but it still is pretty low.My internet connection is not the problem, it is about 500kB/s.Any idea what I can do?Thanks in...
Casual Listener
Hi, I just upgraded to Premium and set the streaming audio quality to be extreme (on my iPhone. On my Mac the quality is great!) but it still is pretty low. My internet connection is not the p...
linusg
Casual Listener
1964 Views
2 replies
0 likes
Hello. I just upgraded to premium today for the first time. The "extreme" quality for streaming audio does not show up, my only two options for streaming are low and high. The Extreme Quality for offline does show up and I was able to check and use t...
Newbie
Hello. I just upgraded to premium today for the first time. The "extreme" quality for streaming audio does not show up, my only two options for streaming are low and high. The E...
Ivan92
Community Legend
798 Views
1 replies
0 likes
Sorry, I don't have the terms in english. Option are in preference / qualité sonore in the iOS app. If you know the difference (and the name in english), I thank you to learn me
Newbie
Sorry, I don't have the terms in english. Option are in preference / qualité sonore in the iOS app. If you know the difference (and the name in english), I thank you to learn me 🙂
adisib
Community Legend
647 Views
1 replies
0 likes
