Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
i have an iphone 4, which i'm aware is basically vintage at this stage, and spotify barely works on it. it takes 5 minutes every time to load and almost every time it crashes after the first song and it's really frustrating and i'm slowly losing my w...
Newbie
i have an iphone 4, which i'm aware is basically vintage at this stage, and spotify barely works on it. it takes 5 minutes every time to load and almost every time it crashes after the first song and...
kbrooksc
Community Legend
895 Views
1 replies
0 likes
Please pm me older version of Spotify. The new versions are so slow in my iPhone 4 and won't even let me play songs, not a bug I think my phone is just that old. I don't have backup of old IPA, if you have please let me borrow it. Please. Thank you i...
Newbie
Please pm me older version of Spotify. The new versions are so slow in my iPhone 4 and won't even let me play songs, not a bug I think my phone is just that old. I don't have backup of old IPA, if yo...
808 Views
0 replies
0 likes
Hi my name is Firoh and i have a problem with syncronizing my playlists to offline.Brief description of the issue:Everytime i try and switch the "available offline" button it does nothing, i dont get any grey or green arrows indicating if its in proc...
Newbie
Hi my name is Firoh and i have a problem with syncronizing my playlists to offline. Brief description of the issue: Everytime i try and switch the "available offline" button it does nothing, i do...
596 Views
0 replies
1 likes
Ever since a recent update (don't know exactly when, since I mostly use Spotify on iPad), I can't run Spotify on my iPhone 4 anymore. Whenever I start the app, it immediately exits again. I'm running iOS 7.1.2. Please help!
Visitor
Ever since a recent update (don't know exactly when, since I mostly use Spotify on iPad), I can't run Spotify on my iPhone 4 anymore. Whenever I start the app, it immediately exits again. I'm running...
mchangesq
Music Fan
4769 Views
9 replies
0 likes
After the new update out today (10/08/2015) the Spotify app will not open on my IPhone 4. I've tried restarting the phone to see if that works but nothing.
Newbie
After the new update out today (10/08/2015) the Spotify app will not open on my IPhone 4. I've tried restarting the phone to see if that works but nothing.
jean3601
Community Legend
1023 Views
1 replies
0 likes
My subscription got canceled unexpectedly, so I renewed it in order to continue using offline mode. However, it isn't working anymore. I will click the button to "make playlist offline", and little arrows will appear next to the songs, but they won't...
Newbie
My subscription got canceled unexpectedly, so I renewed it in order to continue using offline mode. However, it isn't working anymore. I will click the button to "make playlist offline", and little a...
635 Views
0 replies
0 likes
I had premium and it was working great over 3G until you guys made free music available on mobile. Now I've been forced to cancel my monthly subscription cause spotify just does not work anymore. I tried rebooting my phone, uninstalling the app, eras...
Newbie
I had premium and it was working great over 3G until you guys made free music available on mobile. Now I've been forced to cancel my monthly subscription cause spotify just does not work anymore. I t...
Josh
Community Legend
1035 Views
1 replies
0 likes
My iPod touch works with my Bose player, but my new iPhones 4 & 5 do not. Both have Spotify Premium installed.
Regular
My iPod touch works with my Bose player, but my new iPhones 4 & 5 do not. Both have Spotify Premium installed.
1213263143
Regular
3924 Views
6 replies
0 likes
