Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
plan: Freecountry: United States DeviceiPhone SE 2020Operating SystemiOS 14.3 My Question or IssueThere is no loop / repeat button. I’ve seen multiple people use this feature but it never appears on my account.
Visitor
plan: Free country: United States Device iPhone SE 2020 Operating System iOS 14.3 My Question or Issue There is no loop / repeat button. I’ve seen multiple people use this f...
Billy-J
Spotify Star
586 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDevice(iPhone 12 mini, Ford Sync 4” screen)Operating System(iOS 14.4.1)When my iPhone connects to my car through Ford Sync, Spotify always activates Repeat All by itself. I’ve verified in my car’s settings that Repeat i...
Newbie
Plan Premium Country United States Device (iPhone 12 mini, Ford Sync 4” screen) Operating System (iOS 14.4.1) When my iPhone connects to my car through Ford Sync, Spotify always activates Repeat...
Eni
Moderator
1801 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceiPhone XSOperating SystemiOS 12.3.1 Since the latest update, any track I play on the mobile app loops back on itself randomly while playing. It happens at random intervals, no matter the track. This his applies to music I’m ...
Newbie
Plan Premium Country UK Device iPhone XS Operating System iOS 12.3.1 Since the latest update, any track I play on the mobile app loops back on itself randomly while playing. It happen...
619 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceiPhone 7Operating SystemiOS 10.3.2 My Question or Issue Since the Feb 2019 Update you can no longer listen to albums on loop. You are forced to add it to a queue multiple times in order to repeat the album. This is extr...
Newbie
...re forced to add it to a queue multiple times in order to repeat the album. This is extremely frustrating and will likely make me move to Apple Music. I do not see how I can support an app that can't k...
sephd
Casual Listener
18976 Views
5 replies
2 likes
there are two buttons With two arrows.wtf do they do?something to do with repeat.they are totally not intuitive and nothing on screen explains what they do.it's ridiculous.there's no way to try to find out what they do without a bunch of waste of tim...
Music Fan
there are two buttons With two arrows. wtf do they do? something to do with repeat. they are totally not intuitive and nothing on screen explains what they do. it's ridiculous. there's n...
hannah523
Newbie
71952 Views
4 replies
2 likes
(Moblie) I listened to one song by Tom Rosenthal about a month ago, I added it to my songs and a playlist. Now months later (after I have removed the song) every other song on shuffle is by Tom Rosenthal, I've tried every suggestion to log off or tur...
Visitor
(Moblie) I listened to one song by Tom Rosenthal about a month ago, I added it to my songs and a playlist. Now months later (after I have removed the song) every other song on shuffle is by Tom ...
Bittencourt
Spotify Star
687 Views
1 replies
0 likes
Hi, I have a problem when using the iOS app that concerns with the Shuffle and Repeat icons. I have a small color blind problem and for me it's very hard to notice if each one of this icons are active or not because their design is so thin that the c...
Casual Listener
Hi, I have a problem when using the iOS app that concerns with the Shuffle and Repeat icons. I have a small color blind problem and for me it's very hard to notice if each one of this i...
819 Views
0 replies
0 likes
The repeat toggle turns itself on constantly, even though I have turned it off over and over again. It seems to randomly turn on, and half the time I don't notice until the album starts randomly repeating. I have uninstalled Spotify and reinstalled w...
Newbie
The repeat toggle turns itself on constantly, even though I have turned it off over and over again. It seems to randomly turn on, and half the time I don't notice until the album starts r...
1564 Views
0 replies
1 likes
Everytime the iOS app updates, the shuffle & repeat settings get reset (basically turned off). I'm just posting to notify the admins of this issue. It can get cumbersome with multiple updated to constantly get it back to my original settings.
Regular
Everytime the iOS app updates, the shuffle & repeat settings get reset (basically turned off). I'm just posting to notify the admins of this issue. It can get cumbersome with multiple updated t...
800 Views
0 replies
0 likes
I just got an ipad pro 9.7 and Spotify do not look the same as it does on my phone and I can't find the repeat and shuffle button.I've read another topic about it here but it doesn't work for me since when I put mine in full-screen I basically only s...
Newbie
I just got an ipad pro 9.7 and Spotify do not look the same as it does on my phone and I can't find the repeat and shuffle button. I've read another topic about it here but it doesn't work for me s...
Hubo
Community Legend
993 Views
1 replies
0 likes
For whatever reason, when I play my playlists on shuffle, they will automatically repeat after a few songs. I do generally let my music play I. The background while other apps are open. I make sure that repeat is not on and I do not have duplicate tr...
Casual Listener
For whatever reason, when I play my playlists on shuffle, they will automatically repeat after a few songs. I do generally let my music play I. The background while other apps are open. I make sure t...
Chooltacos
Newbie
977 Views
2 replies
0 likes
For some reason my spotify radio is only repeating somewhere between 6-10 of the same tracks and not introducing much new music at all. Is anyone else having this problem and is there a way to fix it?
Newbie
For some reason my spotify radio is only repeating somewhere between 6-10 of the same tracks and not introducing much new music at all. Is anyone else having this problem and is there a way to fix it?
BallardRunner
Newbie
2406 Views
6 replies
2 likes
