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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

No1user

Visitor

45606 Views

44 replies

10 likes

  • 45606 Views
  • 44 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

112369 Views

116 replies

13 likes

Other
  • 112369 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2050 Views

0 replies

0 likes

iOS
  • 2050 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303280 Views

61 replies

16 likes

  • 303280 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129120 Views

19 replies

38 likes

  • 129120 Views
  • 19 replies
  • 38 likes

Superuser Contribution 'Go to radio' and artist page bugged

PlanPremiumCountryUnited KingdomDeviceiPhone 16Operating SystemiOS 26.5My Question or IssueOn my phone only, not on web player, when I try to 'go to radio' on a song or artist profile this shows 3 loading dots and does not load for about a minute the...

Newbie

Plan Premium Country United Kingdom Device iPhone 16 Operating System iOS 26.5 My Question or Issue On my phone only, not on web player, when I try to 'go to radio' on a song or artist profi...

Ivelina

Moderator

393 Views

1 replies

0 likes

Account
Premium
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck in offline mode

PlanPremiumCountryUSADeviceiPhone 16 +Operating SystemiOS 26.2.1 My Question or IssueMy Spotify account has been stuck in offline mode for about a month now and it is only on my cell phone. It will work on my tv, iPad, and laptop with no issue of con...

Visitor

Plan Premium Country USA Device iPhone 16 + Operating System iOS 26.2.1   My Question or Issue My Spotify account has been stuck in offline mode for about a month now and it is only o...

MihailY

Moderator

2112 Views

5 replies

0 likes

Account
Other
Premium
  • 2112 Views
  • 5 replies
  • 0 likes

Superuser Contribution Allow Tracking?? ( ! )

Plan Premium*Country - USA Device(iPhone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've never had this happen but when I upgraded my phone and downloaded Spotify for it (it gets 3 devices it can sync with and I onl...

Casual Listener

Plan  Premium* Country - USA   Device (iPhone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've never had this happen but when I up...

k4riiii

Visitor

11416 Views

12 replies

0 likes

Account
Premium
  • 11416 Views
  • 12 replies
  • 0 likes

Superuser Contribution spotify keeps pausing after 10ish seconds

Hello,I got this problem with spotify the last few weeks and cant seem to fix it.It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter.I tried the following solutions:-Remove app, clear cache, install app-Above but the th...

Casual Listener

Hello, I got this problem with spotify the last few weeks and cant seem to fix it. It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter. I tried the following solut...

asaraludu

Casual Listener

25086 Views

8 replies

1 likes

Account
  • 25086 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify shutting down

I'm a premium member, I've reinstalled the app about 4-5 times now thinking it would resolve the issue, I've tried like the proper deleting the app procedure of going to the settings clearing everything all that, but every time I reinstall it the sam...

Visitor

I'm a premium member, I've reinstalled the app about 4-5 times now thinking it would resolve the issue, I've tried like the proper deleting the app procedure of going to the settings clearing everyth...

Joan

Moderator

1319 Views

1 replies

1 likes

Account
Premium
  • 1319 Views
  • 1 replies
  • 1 likes

Superuser Contribution Phone died, spotify auto logged out, music deleted. Happens every time.

Plan:PremiumUsa, Delaware DeviceApple IPhone 11 Pro MaxOperating SystemLatest IOS Attempted solutions to fix the problem:Logging out and logging back indeleting Spotify and re downloading Spotifytrying Spotify betareseting all Spotify settingsclearin...

Casual Listener

Plan: Premium Usa, Delaware   Device Apple IPhone 11 Pro Max Operating System Latest IOS  Attempted solutions to fix the problem: Logging out and logging back in deleting Spoti...

Elena

Moderator

1001 Views

1 replies

0 likes

Account
devices
iphone
Premium
  • 1001 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle all Playlists but One Doesn't

PlanPremiumCountryARDeviceiPhone XSOperating SystemiOS 13 My Question or IssueHello. I'm having the following problem: I have the shuffle option enabled for all my playlists like this (please see the green dot at the left bottom): And if I choose ano...

Casual Listener

Plan Premium Country AR Device iPhone XS Operating System iOS 13   My Question or Issue Hello. I'm having the following problem: I have the shuffle option enabled for all my playlists ...

BR39a

Visitor

4223 Views

13 replies

0 likes

Account
  • 4223 Views
  • 13 replies
  • 0 likes

Superuser Contribution Voice Interactions

PlanFreeCountryUnited StatesDeviceiPhone 8My Question or IssueI was wondering if someone could help me out with by voice interactions issue. I was going to enable voice interactions on my iPhone and right after I had allowed microphone access to my S...

Visitor

...onditions. I tried going to settings and turning off microphone for Spotify to see if that brought me back to beginning original steps, it did not. Next I signed out of my account, that did not help. I d...

Xenia

Spotify Legend

1148 Views

1 replies

0 likes

Account
Other
  • 1148 Views
  • 1 replies
  • 0 likes

Crashes when logging in/opening

PremiumCanada DeviceiPhone 7 plus Operating System(iOS 13.1.3) My Question or IssueEvery time I log into spotify on my ios device, the application crashes. Every other account of my family members has not, and my account seems to function on other de...

Visitor

...ther account of my family members has not, and my account seems to function on other devices. But, whenever I sign into my own, it crashes, I am never able to open it without pressing or viewing a...

Loxer

Community Legend

1369 Views

1 replies

0 likes

Account
Other
Premium
  • 1369 Views
  • 1 replies
  • 0 likes

Local File Issues

PlanPremium Device(iPhone 6S and MacBook Pro early 2015) Operating System(iOS 12.1 and macOS High Sierra 10.13.6) I have downloaded two songs in .mp3 format and they have transferred from my files on my MacBook to my local files on Spotify. The songs...

Newbie

Plan Premium   Device (iPhone 6S and MacBook Pro early 2015)   Operating System (iOS 12.1 and macOS High Sierra 10.13.6)   I have downloaded two songs in .mp3 format and they ...

593 Views

0 replies

0 likes

Account
Other
  • 593 Views
  • 0 replies
  • 0 likes

Solved!! my spotify app is weird

Plan planing to have premiumCountry DeviceiPhone 6sOperating Systemios 10My Question or Issuei installed the app but it says that "spotify premium cant be purchased in this app". And the app is not the usual app. its weird. please help meee

Newbie

Plan  planing to have premium Country   Device iPhone 6s Operating System ios 10 My Question or Issue i installed the app but it says that "spotify premium cant be purchased in thi...

Noah

Community Legend

2063 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 2063 Views
  • 1 replies
  • 0 likes

Changing accounts on iPhone

PlanFree/PremiumCountry DenmarkDeviceiPhone 5s My Question or Issue So I tried to log on to my sisters account on my iPhone but since both account are made with Facebook it wont log in even though we logged her on on my Facebook app.the only option i...

Casual Listener

Plan Free/Premium Country  Denmark Device iPhone 5s   My Question or Issue  So I tried to log on to my sisters account on my iPhone but since both account are made with F...

Nico

Community Legend

3271 Views

3 replies

0 likes

Account
Login
  • 3271 Views
  • 3 replies
  • 0 likes

Updates setting options

The instructions after downloading Spotify say to keep your Updates settings on, but where is it located?

Roadie

The instructions after downloading Spotify say to keep your Updates settings on, but where is it located? 

dashrip87

Roadie

1021 Views

2 replies

0 likes

Account
  • 1021 Views
  • 2 replies
  • 0 likes

Sister’s music scrobbling to my account

Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm from both my laptop and my phone. However, this past ...

Newbie

Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm f...

Bethany_Dawn

Community Legend

1106 Views

1 replies

0 likes

Account
devices
last.fm
listening
scrobbles
scrobbling
  • 1106 Views
  • 1 replies
  • 0 likes

IOS Playlist Issue

I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the top of the playlist where a new album was just added ...

Visitor

I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the to...

danicamachox

Music Fan

746 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 746 Views
  • 1 replies
  • 0 likes

I can't start my Spotify on my iPhone

A week ago, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was in sing up screen and log in, as I had recently downloaded the app. So, I went to the option "Log In" because I have a...

Regular

...So, I went to the option "Log In" because I have a registered account, but I log with Facebook, so I clicked in the Facebook option, it started loading and a screen of Facebook apperead saying: Y...

670 Views

0 replies

0 likes

Account
Login
  • 670 Views
  • 0 replies
  • 0 likes

Superuser Contribution My account's glitching up

Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch too with Siri. I closed the app, but it didn't work...

Regular

Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to g...

JuanVides02

Regular

1165 Views

2 replies

0 likes

Account
Premium
Security
Subscription
Unlimited
  • 1165 Views
  • 2 replies
  • 0 likes

Family account and deleting files

Hi,my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone, Any ideasCheers

Casual Listener

Hi, my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone,  Any ideas Cheers

551 Views

0 replies

0 likes

Account
i phone
  • 551 Views
  • 0 replies
  • 0 likes

Cannot search on iphone ios10

Hello. I have been paying for my premium since I was in college. I now pay full price for it because I love the app. For some reason, whenever I click on search, browse, home, or Radio from my iphone it simply says "an error occured, try again." Work...

Newbie

Hello.  I have been paying for my premium since I was in college. I now pay full price for it because I love the app. For some reason, whenever I click on search, browse, home, or Radio from my...

Maxim

Spotify Star

582 Views

1 replies

0 likes

Account
  • 582 Views
  • 1 replies
  • 0 likes