Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUnited KingdomDeviceiPhone 16Operating SystemiOS 26.5My Question or IssueOn my phone only, not on web player, when I try to 'go to radio' on a song or artist profile this shows 3 loading dots and does not load for about a minute the...
Newbie
Plan Premium Country United Kingdom Device iPhone 16 Operating System iOS 26.5 My Question or Issue On my phone only, not on web player, when I try to 'go to radio' on a song or artist profi...
Ivelina
Moderator
359 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 16 +Operating SystemiOS 26.2.1 My Question or IssueMy Spotify account has been stuck in offline mode for about a month now and it is only on my cell phone. It will work on my tv, iPad, and laptop with no issue of con...
Visitor
Plan Premium Country USA Device iPhone 16 + Operating System iOS 26.2.1 My Question or Issue My Spotify account has been stuck in offline mode for about a month now and it is only o...
MihailY
Moderator
1659 Views
5 replies
0 likes
Plan Premium*Country - USA Device(iPhone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've never had this happen but when I upgraded my phone and downloaded Spotify for it (it gets 3 devices it can sync with and I onl...
Casual Listener
Plan Premium* Country - USA Device (iPhone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've never had this happen but when I up...
k4riiii
Visitor
11205 Views
12 replies
0 likes
Hello,I got this problem with spotify the last few weeks and cant seem to fix it.It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter.I tried the following solutions:-Remove app, clear cache, install app-Above but the th...
Casual Listener
Hello, I got this problem with spotify the last few weeks and cant seem to fix it. It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter. I tried the following solut...
asaraludu
Casual Listener
25032 Views
8 replies
1 likes
I'm a premium member, I've reinstalled the app about 4-5 times now thinking it would resolve the issue, I've tried like the proper deleting the app procedure of going to the settings clearing everything all that, but every time I reinstall it the sam...
Visitor
I'm a premium member, I've reinstalled the app about 4-5 times now thinking it would resolve the issue, I've tried like the proper deleting the app procedure of going to the settings clearing everyth...
Joan
Moderator
1297 Views
1 replies
1 likes
Plan:PremiumUsa, Delaware DeviceApple IPhone 11 Pro MaxOperating SystemLatest IOS Attempted solutions to fix the problem:Logging out and logging back indeleting Spotify and re downloading Spotifytrying Spotify betareseting all Spotify settingsclearin...
Casual Listener
Plan: Premium Usa, Delaware Device Apple IPhone 11 Pro Max Operating System Latest IOS Attempted solutions to fix the problem: Logging out and logging back in deleting Spoti...
Elena
Moderator
974 Views
1 replies
0 likes
PlanPremiumCountryARDeviceiPhone XSOperating SystemiOS 13 My Question or IssueHello. I'm having the following problem: I have the shuffle option enabled for all my playlists like this (please see the green dot at the left bottom): And if I choose ano...
Casual Listener
Plan Premium Country AR Device iPhone XS Operating System iOS 13 My Question or Issue Hello. I'm having the following problem: I have the shuffle option enabled for all my playlists ...
BR39a
Visitor
4108 Views
13 replies
0 likes
PlanFreeCountryUnited StatesDeviceiPhone 8My Question or IssueI was wondering if someone could help me out with by voice interactions issue. I was going to enable voice interactions on my iPhone and right after I had allowed microphone access to my S...
Visitor
...onditions. I tried going to settings and turning off microphone for Spotify to see if that brought me back to beginning original steps, it did not. Next I signed out of my account, that did not help. I d...
Xenia
Spotify Legend
1110 Views
1 replies
0 likes
PremiumCanada DeviceiPhone 7 plus Operating System(iOS 13.1.3) My Question or IssueEvery time I log into spotify on my ios device, the application crashes. Every other account of my family members has not, and my account seems to function on other de...
Visitor
...ther account of my family members has not, and my account seems to function on other devices. But, whenever I sign into my own, it crashes, I am never able to open it without pressing or viewing a...
Loxer
Community Legend
1361 Views
1 replies
0 likes
PlanPremium Device(iPhone 6S and MacBook Pro early 2015) Operating System(iOS 12.1 and macOS High Sierra 10.13.6) I have downloaded two songs in .mp3 format and they have transferred from my files on my MacBook to my local files on Spotify. The songs...
Newbie
Plan Premium Device (iPhone 6S and MacBook Pro early 2015) Operating System (iOS 12.1 and macOS High Sierra 10.13.6) I have downloaded two songs in .mp3 format and they ...
583 Views
0 replies
0 likes
Plan planing to have premiumCountry DeviceiPhone 6sOperating Systemios 10My Question or Issuei installed the app but it says that "spotify premium cant be purchased in this app". And the app is not the usual app. its weird. please help meee
Newbie
Plan planing to have premium Country Device iPhone 6s Operating System ios 10 My Question or Issue i installed the app but it says that "spotify premium cant be purchased in thi...
Noah
Community Legend
2061 Views
1 replies
0 likes
PlanFree/PremiumCountry DenmarkDeviceiPhone 5s My Question or Issue So I tried to log on to my sisters account on my iPhone but since both account are made with Facebook it wont log in even though we logged her on on my Facebook app.the only option i...
Casual Listener
Plan Free/Premium Country Denmark Device iPhone 5s My Question or Issue So I tried to log on to my sisters account on my iPhone but since both account are made with F...
Nico
Community Legend
3260 Views
3 replies
0 likes
The instructions after downloading Spotify say to keep your Updates settings on, but where is it located?
Roadie
The instructions after downloading Spotify say to keep your Updates settings on, but where is it located?
dashrip87
Roadie
986 Views
2 replies
0 likes
Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm from both my laptop and my phone. However, this past ...
Newbie
Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm f...
Bethany_Dawn
Community Legend
1099 Views
1 replies
0 likes
I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the top of the playlist where a new album was just added ...
Visitor
I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the to...
danicamachox
Music Fan
738 Views
1 replies
0 likes
A week ago, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was in sing up screen and log in, as I had recently downloaded the app. So, I went to the option "Log In" because I have a...
Regular
...So, I went to the option "Log In" because I have a registered account, but I log with Facebook, so I clicked in the Facebook option, it started loading and a screen of Facebook apperead saying: Y...
662 Views
0 replies
0 likes
Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch too with Siri. I closed the app, but it didn't work...
Regular
Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to g...
JuanVides02
Regular
1151 Views
2 replies
0 likes
Hi,my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone, Any ideasCheers
Casual Listener
Hi, my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone, Any ideas Cheers
547 Views
0 replies
0 likes
Hello. I have been paying for my premium since I was in college. I now pay full price for it because I love the app. For some reason, whenever I click on search, browse, home, or Radio from my iphone it simply says "an error occured, try again." Work...
Newbie
Hello. I have been paying for my premium since I was in college. I now pay full price for it because I love the app. For some reason, whenever I click on search, browse, home, or Radio from my...
Maxim
Spotify Star
576 Views
1 replies
0 likes
