Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: Account

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1036 Views
  • 2 replies
  • 6 likes
  • 1036 Views
  • 2 replies
  • 6 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 16129 Views
  • 1 replies
  • 2 likes
  • 16129 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 89002 Views
  • 125 replies
  • 33 likes
  • 89002 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 20899 Views
  • 8 replies
  • 0 likes
  • 20899 Views
  • 8 replies
  • 0 likes

Superuser Contribution spotify keeps pausing after 10ish seconds

Hello,I got this problem with spotify the last few weeks and cant seem to fix it.It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter.I tried the following solutions:-Remove app, clear cache, install app-Above but the th...

  • Casual Listener
  • Hello, I got this problem with spotify the last few weeks and cant seem to fix it. It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter. I tried the following solut...
  • Eni
  • Moderator
  • 15232 Views
  • 5 replies
  • 0 likes
  • Account
  • 15232 Views
  • 5 replies
  • 0 likes

Superuser Contribution Phone died, spotify auto logged out, music deleted. Happens every time.

Plan:PremiumUsa, Delaware DeviceApple IPhone 11 Pro MaxOperating SystemLatest IOS Attempted solutions to fix the problem:Logging out and logging back indeleting Spotify and re downloading Spotifytrying Spotify betareseting all Spotify settingsclearin...

  • Casual Listener
  • Plan: Premium Usa, Delaware   Device Apple IPhone 11 Pro Max Operating System Latest IOS  Attempted solutions to fix the problem: Logging out and logging back in deleting Spoti...
  • Elena
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    devices
    iphone
    Premium
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle all Playlists but One Doesn't

PlanPremiumCountryARDeviceiPhone XSOperating SystemiOS 13 My Question or IssueHello. I'm having the following problem: I have the shuffle option enabled for all my playlists like this (please see the green dot at the left bottom): And if I choose ano...

IMG_7647.PNG IMG_7648.PNG IMG_7649.PNG
  • Casual Listener
  • Plan Premium Country AR Device iPhone XS Operating System iOS 13   My Question or Issue Hello. I'm having the following problem: I have the shuffle option enabled for all my playlists ...
  • BR39a
  • Visitor
  • 2252 Views
  • 13 replies
  • 0 likes
  • Account
  • 2252 Views
  • 13 replies
  • 0 likes

Superuser Contribution Voice Interactions

PlanFreeCountryUnited StatesDeviceiPhone 8My Question or IssueI was wondering if someone could help me out with by voice interactions issue. I was going to enable voice interactions on my iPhone and right after I had allowed microphone access to my S...

  • Visitor
  • ...onditions. I tried going to settings and turning off microphone for Spotify to see if that brought me back to beginning original steps, it did not. Next I signed out of my account, that did not help. I d...
  • Xenia
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 533 Views
  • 1 replies
  • 0 likes

Crashes when logging in/opening

PremiumCanada DeviceiPhone 7 plus Operating System(iOS 13.1.3) My Question or IssueEvery time I log into spotify on my ios device, the application crashes. Every other account of my family members has not, and my account seems to function on other de...

  • Visitor
  • ...ther account of my family members has not, and my account seems to function on other devices. But, whenever I sign into my own, it crashes, I am never able to open it without pressing or viewing a...
  • Loxer
  • Spotify Star
  • 1043 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1043 Views
  • 1 replies
  • 0 likes

Local File Issues

PlanPremium Device(iPhone 6S and MacBook Pro early 2015) Operating System(iOS 12.1 and macOS High Sierra 10.13.6) I have downloaded two songs in .mp3 format and they have transferred from my files on my MacBook to my local files on Spotify. The songs...

  • Newbie
  • Plan Premium   Device (iPhone 6S and MacBook Pro early 2015)   Operating System (iOS 12.1 and macOS High Sierra 10.13.6)   I have downloaded two songs in .mp3 format and they ...
  • 329 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 329 Views
  • 0 replies
  • 0 likes

Solved!! my spotify app is weird

Plan planing to have premiumCountry DeviceiPhone 6sOperating Systemios 10My Question or Issuei installed the app but it says that "spotify premium cant be purchased in this app". And the app is not the usual app. its weird. please help meee

  • Newbie
  • Plan  planing to have premium Country   Device iPhone 6s Operating System ios 10 My Question or Issue i installed the app but it says that "spotify premium cant be purchased in thi...
  • Noah
  • Spotify Star
  • 1682 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 1682 Views
  • 1 replies
  • 0 likes

Changing accounts on iPhone

PlanFree/PremiumCountry DenmarkDeviceiPhone 5s My Question or Issue So I tried to log on to my sisters account on my iPhone but since both account are made with Facebook it wont log in even though we logged her on on my Facebook app.the only option i...

  • Casual Listener
  • Plan Free/Premium Country  Denmark Device iPhone 5s   My Question or Issue  So I tried to log on to my sisters account on my iPhone but since both account are made with F...
  • Nico
  • Community Legend
  • 2724 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 2724 Views
  • 3 replies
  • 0 likes

Updates setting options

The instructions after downloading Spotify say to keep your Updates settings on, but where is it located?

  • Roadie
  • The instructions after downloading Spotify say to keep your Updates settings on, but where is it located? 
  • dashrip87
  • Roadie
  • 482 Views
  • 2 replies
  • 0 likes
  • Account
  • 482 Views
  • 2 replies
  • 0 likes

Sister’s music scrobbling to my account

Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm from both my laptop and my phone. However, this past ...

  • Newbie
  • Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm f...
  • Bethany_Dawn
  • Community Legend
  • 760 Views
  • 1 replies
  • 0 likes
  • Account
    devices
    last.fm
    listening
    scrobbles
    scrobbling
  • 760 Views
  • 1 replies
  • 0 likes

IOS Playlist Issue

I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the top of the playlist where a new album was just added ...

  • Visitor
  • I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the to...
  • danicamachox
  • Music Fan
  • 473 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 473 Views
  • 1 replies
  • 0 likes

I can't start my Spotify on my iPhone

A week ago, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was in sing up screen and log in, as I had recently downloaded the app. So, I went to the option "Log In" because I have a...

  • Regular
  • ...So, I went to the option "Log In" because I have a registered account, but I log with Facebook, so I clicked in the Facebook option, it started loading and a screen of Facebook apperead saying: Y...
  • 394 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 394 Views
  • 0 replies
  • 0 likes

Superuser Contribution My account's glitching up

Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch too with Siri. I closed the app, but it didn't work...

  • Regular
  • Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to g...
  • JuanVides02
  • Regular
  • 741 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 741 Views
  • 2 replies
  • 0 likes

Family account and deleting files

Hi,my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone, Any ideasCheers

  • Casual Listener
  • Hi, my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone,  Any ideas Cheers
  • 320 Views
  • 0 replies
  • 0 likes
  • Account
    i phone
  • 320 Views
  • 0 replies
  • 0 likes

Cannot search on iphone ios10

Hello. I have been paying for my premium since I was in college. I now pay full price for it because I love the app. For some reason, whenever I click on search, browse, home, or Radio from my iphone it simply says "an error occured, try again." Work...

  • Newbie
  • Hello.  I have been paying for my premium since I was in college. I now pay full price for it because I love the app. For some reason, whenever I click on search, browse, home, or Radio from my...
  • Maxim
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not working well at all... tried everything

Howdy, I have had these issues for about a month. I think the problem may be with my account because I'm having problems with using it on both my Galaxy 6 and Iphone 6 and both devices are on different networks. Problems include:When i search for son...

  • Visitor
  • Howdy,   I have had these issues for about a month. I think the problem may be with my account because I'm having problems with using it on both my Galaxy 6 and Iphone 6 and both devices are o...
  • user-removed
  • Not applicable
  • 473 Views
  • 2 replies
  • 0 likes
  • Account
  • 473 Views
  • 2 replies
  • 0 likes

Help Playstation account and phone error messages?

So I have Spotify donwloaded on my phone where I had created an account. Then again I have it downloaded on my playstation 4 where I have an account as well. When I am playing it on my phone I always just click on the "play on this device" and choose...

  • Casual Listener
  • So I have Spotify donwloaded on my phone where I had created an account.  Then again I have it downloaded on my playstation 4 where I have an account as well.  When I am playing it on my p...
  • osornios
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • Account
    deactivating
    Help
    merge
    PlayStation
    Premium
  • 599 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing with brand new update

Hi. I have the lastest version of spotify that was updated this morning sometime, August 10th. I was just listening to music last night, and now whenever I try opening spotify it keeps crashing. Every single time. This is getting very irritating as I...

  • Casual Listener
  • ...eally fix them if you want people to hold onto their premium accounts. I only have a few days before I will have to cancel if this "bug" doesn't get fixed. PLEASE HELP!!!!!
  • doodlebugamy
  • Newbie
  • 2075 Views
  • 9 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 2075 Views
  • 9 replies
  • 2 likes

I just upgraded to Premium and it made a new account

I have had my spotify connected to Facebook since the beginning, I just recently tried my premium trial and loved it. When I got the email at the end of the week to upgrade I accepted and set it all up using the email.When I went to my app however it...

  • Visitor
  • ...ll up using the email. When I went to my app however it came up as an entirely new account, not my Facebook connected account. While both have the same email. I don't mind having a new account t...
  • 357 Views
  • 0 replies
  • 0 likes
  • Account
    Facebook
    Premium
  • 357 Views
  • 0 replies
  • 0 likes