spotify keeps pausing after 10ish seconds

[VosD]

Hello,

I got this problem with spotify the last few weeks and cant seem to fix it.
It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter.
I tried the following solutions:

-Remove app, clear cache, install app
-Above but the thorough one

-Logging off all devices

It keeps coming back, and its on IOS device and windows desktop.

I have spotify premium with family pack.

Any solutions?

[Ivan]

Hey @VosD, 

Thanks for searching for the answer you need here!

Check if any power saving settings or data cleaning apps run active on your iOS device and disable these. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify. 

On your PC, check the hosts file for entries that need to be deleted. Follow the steps described here on how you can do that. 

If you still experience this across different devices after trying the steps above the issue might be account-related. Try logging in with a different Spotify account on your device to check if it'd make a difference. If it works with another account, you can follow the steps in this Spotify Answer next. 

Keep us posted! We'll be happy to lend a hand if you need more help. 

[VosD]

Thanks for the answer, i tried the steps you described but didnt work for me so i kept looking.
Turns out i had some people leeching of my family account, i removed them and changed my password. logged off on all device and logged back in. Problem seems to be gone now!
So people when u get the same problem, go check the family section!

[Ver]

Hey @VosD,

Thanks for keeping us posted 🙂

Glad to hear it worked out and you can enjoy your favorite jams again.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

[0ipfjs9142m4emfj0suk]

i'm also having the same issue, but since i am on desktop, what do i do? i changed my password, and signed out of all devices. any other advice? 

another thing happening is spotify skipping my songs when i am not pressing anything, it skips about 6 or 7 songs in a row. Any solutions to this as well?

[Eni]

Hey there @0ipfjs9142m4emfj0suk, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, is this happening across devices or only on your PC? 

If this happens across devices, we'd recommend taking a look at this FAQ and following the steps you can find there. This will ensure that your account is secure and that you don't experience any of these interruptions. 

If this happens only on your PC, it's well worth running a clean reinstall of the app on your PC to get rid of any cached files that might be causing trouble. 

Let us know how it goes.