Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanFamily PremiumCountrySpainDevicePC & phoneOperating SystemWindows 10, OS X & Android My Question or IssueI have made a playlist about a concert, it is public by default, but there is no way to find it using the search menu. This issue is not caus...
Casual Listener
Plan Family Premium Country Spain Device PC & phone Operating System Windows 10, OS X & Android My Question or Issue I have made a playlist about a concert, it is public by d...
Ethan_Moore004
Composer
831 Views
2 replies
0 likes
PlanPremiumCountry CanadaDeviceiPhone 6sOperating SystemiOS 12.1.3Spotify Version8.4.92.1055 My Question or Issue What is this nonsense? You MUST fix your playlist privacy immediately!!! I have a private playlist I use to keep track of all the songs ...
Newbie
...laylist privacy immediately!!! I have a private playlist I use to keep track of all the songs that I use to DJ live and I sent a song to a friend and it exposed my PRIVATE playlist to the public. N...
645 Views
0 replies
0 likes
PlanPremiumCountry New ZealandDeviceiPhone 7 PlusOperating SystemiOS 11.2.6 My Question or Issue Why do playlist privacy settings keep reverting back on their own? This is makes me feel like I’ve lost all privacy on Spotify. I’ve always had certain p...
Newbie
...wn? This is makes me feel like I’ve lost all privacy on Spotify. I’ve always had certain playlists set to private (would say “make public” on iOS) , but suddenly I check and it says “make secret”!! When t...
user-removed
Not applicable
5090 Views
3 replies
0 likes
Hello, I can't seem to find a topic about this, just ones about people trying to make a collaborative playlist public and I weirdly have the exact opposite. I know a playlist automatically becomes private once you make it collaborative but; two of my...
Casual Listener
Hello, I can't seem to find a topic about this, just ones about people trying to make a collaborative playlist public and I weirdly have the exact opposite. I know a playlist automatically becomes p...
soundson
Roadie
1262 Views
1 replies
1 likes
