Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUS DeviceiPhone X Operating SystemiOS 11.4.1 My Question or Issue Music switches from Spotify to my iTunes playlist on my phone. It happens mid-song. More frequent when connected via USB/Bluetooth on my car. Also happens when just l...
Newbie
Plan Premium Country US Device iPhone X Operating System iOS 11.4.1 My Question or Issue Music switches from Spotify to my iTunes playlist on my phone....
Loxer
Community Legend
1189 Views
2 replies
0 likes
I just want to know if Spotify will EVER allow Itunes playlists to play on tablets? It seems such a simple thing to do, or am I expecting too much?! Even if there's a 3rd party app, can you let me know, or make it obvious please?
Casual Listener
I just want to know if Spotify will EVER allow Itunes playlists to play on tablets? It seems such a simple thing to do, or am I expecting too much?! Even if there's a 3rd party app, can you l...
Loxer
Community Legend
1170 Views
3 replies
0 likes
Hi, I hope this is the right place to ask this, I really need an answer.I recently upgraded from "iPhone 6S 64gb" to "iPhone 7S plus 32gb" and I'm struggling with the lack of space!Do I have to have all my songs synced to my phone with iTunes in orde...
Visitor
...ave all my songs synced to my phone with iTunes in order for them to appear in Spotify? I have about 15GB of music and I'm struggling to cut down space to migrate to my new phone. I hope I've made t...
592 Views
0 replies
0 likes
Hi,A few weeks ago I my imported playlists (from Itunes) would appear empty on spotify in my iphone, after a while or closing the app would make the songs appear again. But since a week ago or so the playlists are always empty, I have reinstalled the...
Visitor
Hi, A few weeks ago I my imported playlists (from Itunes) would appear empty on spotify in my iphone, after a while or closing the app would make the songs appear again. But since a week a...
djmarfmarf
Regular
2002 Views
1 replies
4 likes
I am having trouble getting songs from my computer to sync to my spotify on my iPhone 5S. In the past, I have downloaded remixes and other songs and they have gone into my iTunes playlist on my Mac computer. Then, I go to Spotify and place those loca...
Casual Listener
I am having trouble getting songs from my computer to sync to my spotify on my iPhone 5S. In the past, I have downloaded remixes and other songs and they have gone into my iTunes playlist on my Mac c...
994 Views
0 replies
1 likes
If I import my iTunes playlists into Spotify to play offline will each track be dulipcated on my phone / take up double the space? Basically, I'd like to add tracks that are already on my phone in iTunes to playlists on Spotify and then be able to pl...
Newbie
If I import my iTunes playlists into Spotify to play offline will each track be dulipcated on my phone / take up double the space? Basically, I'd like to add tracks that are already on my p...
1490 Views
0 replies
0 likes
Hello, recently I've experienced a problem with syncing my songs from spotify to itunes library. When I did it the first time, wvwrything went ok. And after couple of days I wanted to add songs from my songs to itunes playlist, but nothing happens. I...
Newbie
Hello, recently I've experienced a problem with syncing my songs from spotify to itunes library. When I did it the first time, wvwrything went ok. And after couple of days I wanted to add songs f...
863 Views
0 replies
1 likes
Hi, I'm not sure if this has been asked before but I tried googling it and also searched the forum for a bit but I couldnt find an answer.. My question is. I've litterally just started using Spotify and I was before this a heavy iTunes user. I had a ...
Newbie
...sing Spotify and I was before this a heavy iTunes user. I had a playlist called 5Stars that I sync to my phone. The problem is that it's now around 8GB. I heard about Spotify's Syncing f...
MattSuda
Spotify Star
1288 Views
1 replies
0 likes
Hi, I am a Canadian expat living in Costa Rica for several years now. I have a Canadian itunes account. I downloaded Spotify here in Costa Rica and love using it. I tried to purchase Premium, but my paypal account is linked to Canada and it wouldn't ...
Casual Listener
Hi, I am a Canadian expat living in Costa Rica for several years now. I have a Canadian itunes account. I downloaded Spotify here in Costa Rica and love using it. I tried to p...
kristamackinnon
Casual Listener
1013 Views
2 replies
0 likes
