Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: deactivating

Labels

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137787 Views
  • 503 replies
  • 108 likes
  • 137787 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 96793 Views
  • 19 replies
  • 38 likes
  • 96793 Views
  • 19 replies
  • 38 likes

DEACTIVATE GENIUS COMPLETELY

PlanPremiumCountry GermanyDevice(iPhone X)Operating System(iOS 12) My Question or IssueHow the **bleep** can I completely disable Genius?I have already uninstalled "Genius"! I also have the latest version of Spotify and "behind the lyrics" is switche...

  • Visitor
  • Plan Premium Country  Germany Device (iPhone X) Operating System (iOS 12)   My Question or Issue How the **bleep** can I completely disable Genius? I have already uninstalled "...
  • Loxer
  • Community Legend
  • 7276 Views
  • 3 replies
  • 1 likes
  • deactivating
    Disable
    Genius
  • 7276 Views
  • 3 replies
  • 1 likes

Help Playstation account and phone error messages?

So I have Spotify donwloaded on my phone where I had created an account. Then again I have it downloaded on my playstation 4 where I have an account as well. When I am playing it on my phone I always just click on the "play on this device" and choose...

  • Casual Listener
  • So I have Spotify donwloaded on my phone where I had created an account.  Then again I have it downloaded on my playstation 4 where I have an account as well.  When I am playing it on my ph...
  • osornios
  • Spotify Star
  • 799 Views
  • 1 replies
  • 0 likes
  • Account
    deactivating
    Help
    merge
    PlayStation
    Premium
  • 799 Views
  • 1 replies
  • 0 likes