Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: wifi

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48013 Views
  • 15 replies
  • 36 likes
  • 48013 Views
  • 15 replies
  • 36 likes

Spotify uses data when connected to wifi and data is turned off

PremiumUSA iPhone 7iOS 13.3 Spotify uses data while I am connected to wifi and while data is turned off on my phone's operating system. I don't want to set the app to "offline" because then I only have access to downloaded music and can't access anyt...

  • Visitor
  • Premium USA   iPhone 7 iOS 13.3   Spotify uses data while I am connected to wifi and while data is turned off on my phone's operating system.  I don't want to set the app to "o...
  • 694 Views
  • 0 replies
  • 0 likes
  • wifi
  • 694 Views
  • 0 replies
  • 0 likes

Solved!! Bluetooth public wifi incident at LAX

Plan =PremiumCountry = USA (LAX airport)Device = iPhone 6plusOperating System = (iOS 12.1.2) I had just connected my Bose bluetooth headphones to my spotify on my iPhone (whilst on LAX public wifi) when the playlist I was listening to was interrupted...

  • Casual Listener
  • ...hilst on LAX public wifi) when the playlist I was listening to was interrupted by something - a new playlist popped up (called 'Kiddyasser') and started playing on my headphones.   This was m...
  • malvernator
  • Casual Listener
  • 956 Views
  • 2 replies
  • 0 likes
  • bluetooth
    wifi
  • 956 Views
  • 2 replies
  • 0 likes

Music on iPhone

So here is the deal, I currently have a iPhone 7 with 256GB. It almost has over 70GB of music on it. I may be upgrading to an iPhone X and for the price I might get the 64GB variant. The issue is my music. I already have cut lots of it down to make m...

  • Casual Listener
  • ...Wich won't work how I want it to. I googled some and found out this may come because you have to WiFi sync? Sadly my desktop only has the ability to be connect via cable. Anything I can do to make t...
  • Loxer
  • Community Legend
  • 1263 Views
  • 4 replies
  • 0 likes
  • iphone x
    storage
    wifi
    x
  • 1263 Views
  • 4 replies
  • 0 likes

Downloading using WiFi

I am a premium subscriber and have over 35000 minutes of play last year but I am quickly running out of patience. When I am attached to my 30mb WiFi at home my download speed to Spotify is literally one song an hour. Is there a fix for this? It’s eit...

  • Casual Listener
  • I am a premium subscriber and have over 35000 minutes of play last year but I am quickly running out of patience. When I am attached to my 30mb WiFi at home my download speed to Spotify is l...
  • LanceH
  • Casual Listener
  • 563 Views
  • 2 replies
  • 0 likes
  • wifi
  • 563 Views
  • 2 replies
  • 0 likes

Solved!! Only works on wifi

I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify does not show up under the "use cellular data for" ...

  • Regular
  • I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that S...
  • gmalone10
  • Newbie
  • 28553 Views
  • 15 replies
  • 2 likes
  • wifi
  • 28553 Views
  • 15 replies
  • 2 likes

Solved!! Spotify on iOS kills wifi network

I haven't been able to use Spotify on my iPhone and iPad for weeks now. Every time I launch the app it kills the wifi connection for all other devices on the network.

  • Regular
  • I haven't been able to use Spotify on my iPhone and iPad for weeks now. Every time I launch the app it kills the wifi connection for all other devices on the network.
  • MrHoppe
  • Casual Listener
  • 6744 Views
  • 20 replies
  • 0 likes
  • internet
    iOS
    iphone
    wifi
  • 6744 Views
  • 20 replies
  • 0 likes

Local Files on a PC connected to a LAN, not WiFi

After not being able to get my local files copied to my iPhone playlists (they work from my PC playlists), I went through the community topic here (https://support.spotify.com/us/using_spotify/features/listen-to-local-files/). The instructions indica...

  • Regular
  • ...eatures/listen-to-local-files/).  The instructions indicate both the PC and iPhone need to be on the same WiFi.  This is technically different than the same Network, since my PC and iPhone are o...
  • dub69
  • Regular
  • 526 Views
  • 1 replies
  • 0 likes
  • local
    wifi
  • 526 Views
  • 1 replies
  • 0 likes

Spotify not playing off Wifi

This seems to be an every couple of years issue from the posts I've read, with the last posts on this topic showing from 2015. When I play Spotify off cellular data, if functions normally, but when connected to Wifi, it won't play anything unless it'...

  • Casual Listener
  • ...ut when connected to Wifi, it won't play anything unless it's already downloaded.  My last update from Spotify was on 15 February, 2017.     After 30 seconds to a couple of minutes, it w...
  • Hubo
  • Community Legend
  • 1010 Views
  • 4 replies
  • 0 likes
  • Issues
    wifi
  • 1010 Views
  • 4 replies
  • 0 likes

Spotify RUNNING

i am trying to use "running" to have music play at my running pace.It says it only works on Wifi. Is this for setting up, or for the duration? As the video introduction shows people running outside?

  • Newbie
  • i am trying to use "running" to have music play at my running pace. It says it only works on Wifi. Is this for setting up, or for the duration? As the video introduction shows people running outside?
  • OviiiOne
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • Running with spotify
    wifi
  • 398 Views
  • 1 replies
  • 0 likes