Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PremiumUSA iPhone 7iOS 13.3 Spotify uses data while I am connected to wifi and while data is turned off on my phone's operating system. I don't want to set the app to "offline" because then I only have access to downloaded music and can't access anyt...
Visitor
Premium USA iPhone 7 iOS 13.3 Spotify uses data while I am connected to wifi and while data is turned off on my phone's operating system. I don't want to set the app to "o...
839 Views
0 replies
0 likes
Plan =PremiumCountry = USA (LAX airport)Device = iPhone 6plusOperating System = (iOS 12.1.2) I had just connected my Bose bluetooth headphones to my spotify on my iPhone (whilst on LAX public wifi) when the playlist I was listening to was interrupted...
Casual Listener
...hilst on LAX public wifi) when the playlist I was listening to was interrupted by something - a new playlist popped up (called 'Kiddyasser') and started playing on my headphones. This was m...
malvernator
Casual Listener
1373 Views
2 replies
0 likes
So here is the deal, I currently have a iPhone 7 with 256GB. It almost has over 70GB of music on it. I may be upgrading to an iPhone X and for the price I might get the 64GB variant. The issue is my music. I already have cut lots of it down to make m...
Casual Listener
...Wich won't work how I want it to. I googled some and found out this may come because you have to WiFi sync? Sadly my desktop only has the ability to be connect via cable. Anything I can do to make t...
Loxer
Community Legend
1745 Views
4 replies
0 likes
I am a premium subscriber and have over 35000 minutes of play last year but I am quickly running out of patience. When I am attached to my 30mb WiFi at home my download speed to Spotify is literally one song an hour. Is there a fix for this? It’s eit...
Casual Listener
I am a premium subscriber and have over 35000 minutes of play last year but I am quickly running out of patience. When I am attached to my 30mb WiFi at home my download speed to Spotify is l...
LanceH
Casual Listener
846 Views
2 replies
0 likes
I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that Spotify does not show up under the "use cellular data for" ...
Regular
I can only use spotify while on wifi unless the music is saved for offline listening. I went through many of the support options but I did not find a solution. What could be an issue is that S...
gmalone10
Newbie
32620 Views
15 replies
2 likes
I haven't been able to use Spotify on my iPhone and iPad for weeks now. Every time I launch the app it kills the wifi connection for all other devices on the network.
Regular
I haven't been able to use Spotify on my iPhone and iPad for weeks now. Every time I launch the app it kills the wifi connection for all other devices on the network.
MrHoppe
Casual Listener
9031 Views
20 replies
0 likes
After not being able to get my local files copied to my iPhone playlists (they work from my PC playlists), I went through the community topic here (https://support.spotify.com/us/using_spotify/features/listen-to-local-files/). The instructions indica...
Regular
...eatures/listen-to-local-files/). The instructions indicate both the PC and iPhone need to be on the same WiFi. This is technically different than the same Network, since my PC and iPhone are o...
dub69
Regular
745 Views
1 replies
0 likes
This seems to be an every couple of years issue from the posts I've read, with the last posts on this topic showing from 2015. When I play Spotify off cellular data, if functions normally, but when connected to Wifi, it won't play anything unless it'...
Casual Listener
...ut when connected to Wifi, it won't play anything unless it's already downloaded. My last update from Spotify was on 15 February, 2017. After 30 seconds to a couple of minutes, it w...
Hubo
Community Legend
1342 Views
4 replies
0 likes
i am trying to use "running" to have music play at my running pace.It says it only works on Wifi. Is this for setting up, or for the duration? As the video introduction shows people running outside?
Newbie
i am trying to use "running" to have music play at my running pace. It says it only works on Wifi. Is this for setting up, or for the duration? As the video introduction shows people running outside?
OviiiOne
Community Legend
1254 Views
1 replies
0 likes
