Spotify connect Denon AVR missing in iOS

[RaXxL]

Plan

Premium

Country

Germany

Device

iPhone X

Operating System

iOS 14.2, Spotify 8.5.86.739

My Question or Issue

iPhone cannot connect to my Denon AVR anymore. 
Android phone can still connect and play music.

spotify connect  is a very important feature. Do you have a Solution?

things I have already done:

-Spotify reinstall (have also access to find local devices)

-iOS reboot 

-AVR Reboot 

AVR still missing in device list 

[Alex · Accepted solution]

Hi there @RaXxL,

Thanks for reaching out about this in the Community!

Here are a few steps you can try:

• Perform a clean reinstall of the Spotify app on your iPhone. Follow the steps from this Guide, as the clean reinstall involves deleting all app data.
• Factory reset your Denon AVR.
• Try connecting both devices to a different network like a mobile hotspot to see if the issue if network related.
• Try logging in with a different account on your phone and check whether you can see the amplifier.

Let us know how it goes.