Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Local files won’t download to phone despite troubleshooting every existing tip

Local files won’t download to phone despite troubleshooting every existing tip

Plan

Premium

Country

Denmark

Device

iPhone 7, Lenovo laptop

Operating System

iOS 10, Windows 10,etc.

 

I feel like I’ve tried every tip there is. I’ve made sure spotify is updated on both devices. I’ve tried syncing both via the same wifi but also by opening a mobile hotspot. I’ve made sure the name of the file I’ve downloaded doesn’t include special characters. I’ve made sure to make my playlist available for offline play on my laptop. I’ve made sure that spotify has access through my firewall. I’ve tried changing the location of the downloaded file. Yet when I try to download my playlist on my phone nothing happens. I can see that the file exists on my phone, it’s just greyed out and I can’t play it. I’ve successfully transferredlocal files to my phone on this laptop before if that is relevant. I just feel like I’m going insane at this point just trying to troubleshoot things.

 

Reply
1 Reply

I'm having the exact same issue, nothing else works. I'm thinking this is just a Spotify problem given how many people are posting about this right now on these forums.

Suggested posts