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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37128 Views
  • 15 replies
  • 36 likes
  • 37128 Views
  • 15 replies
  • 36 likes

Superuser Contribution Enable Lyrics or Behind the Lyrics options

Plan : Premium FamilyCountry : FranceDevice : iPhone XS My Question or IssueHii'd like to know if the "Behind the Lyrics" option is still existing ?It's been months that i cant see it and i dont understand how a platform as Spotify can't propose a ly...

  • Regular
  • Plan : Premium Family Country : France Device : iPhone XS   My Question or Issue Hi i'd like to know if the "Behind the Lyrics" option is still existing ? It's been months ...
  • AlexKid1
  • Regular
  • 1272 Views
  • 4 replies
  • 0 likes
  • 1272 Views
  • 4 replies
  • 0 likes

Max sound volume when using snapchat

PlanPremiumCountry DeviceIphone 8 Operating SystemIOS 13.4.1 My Question or Issue When i listen to spotify, and then are taking a picture, or opening a snap, the volume turns into maximum automatically.

  • Casual Listener
  •     Plan Premium Country   Device Iphone 8  Operating System IOS 13.4.1   My Question or Issue   When i listen to spotify, and then are taking a picture...
  • Billy-J
  • Spotify Star
  • 1138 Views
  • 3 replies
  • 1 likes
  • 1138 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't add duplicate songs to playlist or delete playlist

Latest ios version. Iphone pro max. Premium. Whenever I try to add a duplicate song to the playlist no prompt appears asking me if I want to add the dupe. Also, no prompt appears when I try to delete a playlist. Rebooted phone, reinstalled app. Tried...

  • Roadie
  • Latest ios version. Iphone pro max. Premium.    Whenever I try to add a duplicate song to the playlist no prompt appears asking me if I want to add the dupe.    Also, no promp...
  • Ivan
  • Spotify Legend
  • 1289 Views
  • 1 replies
  • 0 likes
  • 1289 Views
  • 1 replies
  • 0 likes

google home mini + spotify glitch

PlanPremiumCountryUS DeviceiPhone XOperating SystemiOS 10 My Question or Issuecannot get my google home mini to cast spotify. i’ve has the accounts linked for about 6 months and have had no issues until today. i start the google cast then play a song...

  • Casual Listener
  • Plan Premium Country US   Device iPhone X Operating System iOS 10   My Question or Issue cannot get my google home mini to cast spotify. i’ve has the accounts linked for about 6 ...
  • julianneb
  • Casual Listener
  • 2165 Views
  • 2 replies
  • 2 likes
  • 2165 Views
  • 2 replies
  • 2 likes

Solved!! Playing stops

PlanPremiumCountryDenmarkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuespotify app has started to stop playing the tracks. It happens like every 20 seconds. I pres...

  • Casual Listener
  • Plan Premium Country Denmark Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue spotify app...
  • Billy-J
  • Spotify Star
  • 1529 Views
  • 3 replies
  • 0 likes
  • 1529 Views
  • 3 replies
  • 0 likes

Removed “Appears On” feature with January 2019 IOS Update

PlanPremiumCountry USADeviceiPhone 8 PlusOperating SystemiOS 12.1 My Question or IssueLooks like Spotify has updated the ios app yet again. They have streamlined the artist pages and removed the “Appears On” section typically found at the bottom of t...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 8 Plus Operating System iOS 12.1   My Question or Issue Looks like Spotify has updated the ios app yet again.  They have streamli...
  • spartnerfy
  • Casual Listener
  • 5704 Views
  • 4 replies
  • 34 likes
  • 5704 Views
  • 4 replies
  • 34 likes

iPhone - No Playlist Update Notifications

Team, For about a year now I have not been receiving push notifications on my phone (iPhone 7+, iOS 10.2.1). Out of all of the notifications, I especially liked the notifications that there was an updated playlist (Think the Throwback Thursday playli...

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  • Casual Listener
  • Team,  For about a year now I have not been receiving push notifications on my phone (iPhone 7+, iOS 10.2.1). Out of all of the notifications, I especially liked the notifications that there wa...
  • giantsxx21
  • Casual Listener
  • 1738 Views
  • 4 replies
  • 5 likes
  • iphone
    PlaylistUpdate
    Push Notifications
  • 1738 Views
  • 4 replies
  • 5 likes

Don't get push notifications when a playlist have updates: what's wrong?

PlanPremiumCountry The NetherlandsDeviceiPhone SEOperating System(iOS 12) My Question or Issue I enable the push notifications on the Spotify app (slider on green, if this is ok?) and on my iphone itself to receive push notifications when playlists h...

  • Regular
  • Plan Premium Country  The Netherlands Device iPhone SE Operating System (iOS 12)   My Question or Issue  I enable the push notifications on the Spotify app (slider on green, ...
  • giantsxx21
  • Casual Listener
  • 1812 Views
  • 5 replies
  • 0 likes
  • 1812 Views
  • 5 replies
  • 0 likes

[Apple TV] Playback drops out intermittently

Plan: PremiumCountry: USA Device: Apple TV 4kOperating System: tvOS 13.4.4 Playback from my Apple TV intermittently drops out (a couple of times per song). The drop out is 3-5 seconds long and automatically resumes. The Apple TV is connected via ethe...

  • Visitor
  • Plan: Premium Country: USA   Device: Apple TV 4k Operating System: tvOS 13.4.4   Playback from my Apple TV intermittently drops out (a couple of times per song). The drop out is 3-5 s...
  • 412 Views
  • 0 replies
  • 1 likes
  • apple TV
    dropout
    intermittent
  • 412 Views
  • 0 replies
  • 1 likes

Previous Track goes back to original song

PlanPremiumCountry: UK Device(iPhone XR)Operating System(iOS 13.4.1) My Question or IssueHi, When i finish a playlist and it plays related songs if i try and go back to the previous track it just goes back to the last song on the playlist on the not ...

  • Visitor
  • Plan Premium Country: UK   Device (iPhone XR) Operating System (iOS 13.4.1)   My Question or Issue Hi,   When i finish a playlist and it plays related songs if i try and go...
  • Billy-J
  • Spotify Star
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Glitch

My Question or IssueMy Spotify is glitching, a lot. It won’t even play an entire song without switching to another. And when it does, it flips though maybe 5 songs before it settles- plays 20 seconds - then it flips though another 5 songs. I’ve tried...

  • Casual Listener
  •   My Question or Issue My Spotify is glitching, a lot. It won’t even play an entire song without switching to another. And when it does, it flips though maybe 5 songs before it settles- plays ...
  • Billy-J
  • Spotify Star
  • 637 Views
  • 1 replies
  • 0 likes
  • Glitch
    Glitching songs
    Skiping tracks
  • 637 Views
  • 1 replies
  • 0 likes

Group session bugs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I’m trying out the group session beta at the moment. Once my friends connect they see th...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • 653 Views
  • 0 replies
  • 0 likes
  • 653 Views
  • 0 replies
  • 0 likes

No longer able to dislike artist or song, or even thumbs down a song

PlanPremiumCountry DeviceiPhone 8Operating System12.1.2 My Question or Issue I can no longer dislike a song, nor do I have the ability to “don’t play songs from this artist” when listening to a station.

  • Casual Listener
  • Plan Premium Country   Device iPhone 8 Operating System 12.1.2   My Question or Issue  I can no longer dislike a song, nor do I have the ability to “don’t play songs from thi...
  • tandreasen
  • Casual Listener
  • 2758 Views
  • 6 replies
  • 9 likes
  • Dislike artist or song on ios
  • 2758 Views
  • 6 replies
  • 9 likes

Wrong song by same artist plays

DeviceiPhone XSOperating SystemiOS 13.5Spotify 8.5.58 My Question or IssueWhen I was connected to Carplay and would ask Siri to play a specific song it would play a different one by the same artist. After further testing, it appears to only be happen...

  • Visitor
  • Device iPhone XS Operating System iOS 13.5 Spotify 8.5.58   My Question or Issue When I was connected to Carplay and would ask Siri to play a specific song it would play a different one b...
  • MichaelJerzak
  • Composer
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Can I transfer Spotify music to iTunes on my IPad

I was wondering if there is a way to transfer Spotify music to iTunes. I have Spotify music free plan and use Spotify on safari. If there is a way, I cannot download any additional apps just so you know. I hope to accomplish this so I can easily list...

  • Visitor
  • I was wondering if there is a way to transfer Spotify music to iTunes. I have Spotify music free plan and use Spotify on safari. If there is a way, I cannot download any additional apps just so you k...
  • Maxim
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Spotify only playing random songs (auto play is off)

PlanFree/CountryEngland DeviceiPhone 7+Operating SystemNewest IOS My Question or IssueSpotify is only playing songs outside my playlist. Usually 1 or 2 songs play before I can hear the ones in my playlist but 10 songs in a row have played that are no...

  • Casual Listener
  •   Plan Free/ Country England  Device iPhone 7+ Operating System Newest IOS   My Question or Issue Spotify is only playing songs outside my playlist. Usually 1 or 2 songs pla...
  • HughJazz
  • Casual Listener
  • 696 Views
  • 2 replies
  • 0 likes
  • Spotify songs playback
  • 696 Views
  • 2 replies
  • 0 likes

Spotify keeps disconnecting car bluetooth and connects to echo and plays songs i dont listen to?

Plan - Premium Country - UK Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I connect my iphone to my car bluetooth and half way through a song it keeps disconnecting the bluetooh and connect to Echo and playing songs i d...

  • Visitor
  • Plan - Premium   Country - UK    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I connect my iphone to my car bluetooth ...
  • 1128 Views
  • 0 replies
  • 0 likes
  • 1128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify search not working anymore

my Spotify search stops working after a few minutes, this happens on LTE and on WiFi I have left my iPhone doing that for over 2 hours and it does nothing (see attached file), to fix it I need to force close the app and open it again, how can I fix t...

  • Casual Listener
  • my Spotify search stops working after a few minutes, this happens on LTE and on WiFi  I have left my iPhone doing that for over 2 hours and it does nothing (see attached file), to fix it I need ...
  • trysnipes
  • Visitor
  • 16550 Views
  • 10 replies
  • 3 likes
  • 16550 Views
  • 10 replies
  • 3 likes

WatchOS queries

PlanPremiumCountry : India DeviceApple Watch Series 5 LTEOperating SystemWatchOS 6.2.5 My Question or IssueHI, I have been working with the OEM pain in the wrong side I got a new apple watch. I have a Headset connected to it and I see it detect under...

  • Visitor
  • Plan Premium Country : India   Device Apple Watch Series 5 LTE Operating System WatchOS 6.2.5   My Question or Issue HI, I have been working with the OEM pain in the wrong side&nb...
  • Billy-J
  • Spotify Star
  • 468 Views
  • 1 replies
  • 1 likes
  • Apple Watch
  • 468 Views
  • 1 replies
  • 1 likes