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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399143 Views
  • 879 replies
  • 326 likes
  • 399143 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78876 Views
  • 124 replies
  • 32 likes
  • 78876 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18064 Views
  • 8 replies
  • 0 likes
  • 18064 Views
  • 8 replies
  • 0 likes

‘Auto-lock while charging’ update extremely dangerous in car

When the update came out that turned on the auto-lock feature while iPhone is charging, it became extremely dangerous to use this app while driving. It's made it really hard to listen to music in the car because you have to go through steps to unlock...

  • Newbie
  • When the update came out that turned on the auto-lock feature while iPhone is charging, it became extremely dangerous to use this app while driving. It's made it really hard to listen to music in the...
  • Loxer
  • Spotify Star
  • 636 Views
  • 1 replies
  • 1 likes
  • 636 Views
  • 1 replies
  • 1 likes

Solved!! sharing to instagram stories

PremiumUSA DeviceiPhone 8Operating SystemiOS 13 My Question or IssueFor the past 5 days, I have not been able to share songs/playlists to Instagram stories for whatever reason. I have been getting the same error message "oops!..." and it's super frus...

  • Visitor
  • Premium USA   Device iPhone 8 Operating System iOS 13   My Question or Issue For the past 5 days, I have not been able to share songs/playlists to Instagram stories for whatever re...
  • Loxer
  • Spotify Star
  • 1229 Views
  • 2 replies
  • 1 likes
  • 1229 Views
  • 2 replies
  • 1 likes

instagram, can not share the story. Please help to delete and install 2 applications.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

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  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • Loxer
  • Spotify Star
  • 577 Views
  • 2 replies
  • 0 likes
  • 577 Views
  • 2 replies
  • 0 likes

I CAN'T SHARE A SONG ON MY INSTAGRAM STORIES

I re instaled instagram and spotify and non of the seem to help me share my songs on my histories. HELP DeviceiPhone XsOperating SystemiOS 13

  • Newbie
  • I re instaled instagram and spotify and non of the seem to help me share my songs on my histories. HELP   Device iPhone Xs Operating System iOS 13      
  • Loxer
  • Spotify Star
  • 3607 Views
  • 2 replies
  • 0 likes
  • 3607 Views
  • 2 replies
  • 0 likes

Spotify not sharing to Instagram story

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor the last three days when I have tried to share a song to my Instagram story I get the err...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue For the...
  • Loxer
  • Spotify Star
  • 853 Views
  • 4 replies
  • 3 likes
  • 853 Views
  • 4 replies
  • 3 likes

Wrong song displayed

PlanPremiumCountryUnited KingdomDeviceiPhone 7 Operating SystemiOS 12.1.4 My Question or IssueWhen playing to a wireless speaker that has Spotify connect, if I skip to a specific song in the que the song display will not change on my phone. Only afte...

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone 7   Operating System iOS 12.1.4   My Question or Issue When playing to a wireless speaker that has Spotify connect, if I sk...
  • mattemge
  • Newbie
  • 1788 Views
  • 3 replies
  • 2 likes
  • Wrong track information
  • 1788 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Shuffle only shuffling small subset of large playlist, when streaming to other device from iPhone

I'm on an iPhone 6s, I have a playlist of just ~8k songs., and I'm noticing weird behavior with the shuffle feature. Here are the steps I take to recreate the issues: (I am also attaching a collection of screenshots that are numbered based on the lis...

  • Casual Listener
  • I'm on an iPhone 6s, I have a playlist of just ~8k songs., and I'm noticing weird behavior with the shuffle feature. Here are the steps I take to recreate the issues: (I am also attaching a collectio...
  • Katerina
  • Spotify Legend
  • 29055 Views
  • 130 replies
  • 88 likes
  • Shuffle in playlists
  • 29055 Views
  • 130 replies
  • 88 likes

Cannot delete a playlist

Monthly subscriptionDeviceiPhone 6Operating SystemiOS 12.4.1 My Question or Issue:I followed a Spotify playlist called Echoes of Vietnam. Something happened with the playlist and it won’t let me unfollow it. In fact, none of the songs on that playlis...

  • Casual Listener
  •   Monthly subscription Device iPhone 6 Operating System iOS 12.4.1   My Question or Issue: I followed a Spotify playlist called Echoes of Vietnam. Something happened with the playli...
  • Emilia_8
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Downloading

Why are my playlists not downloading? It says waiting to download but it never happens. Why? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Why are my playlists not downloading? It says waiting to download but it never happens. Why?  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
  • eltoch
  • Composer
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Blank liked songs list on new iphone

hi I just changed phone and logged into Spotify. All my playlists are there etc but the liked song list is simply blank. Screenshot attached.

  • Visitor
  • hi I just changed phone and logged into Spotify. All my playlists are there etc but the liked song list is simply blank. Screenshot attached. 
  • eltoch
  • Composer
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

How can I revert the latest iOS update on my Spotify app?

PlanPremiumCountryU.S. Device(iPhone 7)Operating System(iOS 12.3.1) My Question or IssueI would like to find out how to revert the latest Spotify update for iOS for my Apple iPhone 7. I would not normally reverse an update, but this latest one seems ...

  • Newbie
  • Plan Premium Country U.S.   Device (iPhone 7) Operating System (iOS 12.3.1)   My Question or Issue I would like to find out how to revert the latest Spotify update for iOS for my...
  • SpotyThrowbacks
  • Roadie
  • 5240 Views
  • 10 replies
  • 29 likes
  • 5240 Views
  • 10 replies
  • 29 likes

Screen now dims and shuts off when connected to a charger

Plan: Premium (subscriber since 2013)Country: USA Device: iPhone XS MaxOperating System: iOS 12.3.1 The screen now dims and then shuts off when connected to a charger. I use Spotify in my car and have the phone connected to a wireless charger. For th...

  • Music Fan
  • Plan: Premium (subscriber since 2013) Country: USA   Device: iPhone XS Max Operating System: iOS 12.3.1   The screen now dims and then shuts off when connected to a cha...
  • Keith10
  • Casual Listener
  • 2103 Views
  • 15 replies
  • 25 likes
  • 2103 Views
  • 15 replies
  • 25 likes

BUG: Music won't stop

Somtimes (can't savely reproduce) if you disconnect the USB-Audio (form BMW Car) Spotify wont stop playing Music. Even if you force close the app and/or press Stop on the iOS LockScreen Spotify keepls playing over iPhone-Speaker. Happens with my iPho...

  • Regular
  • Somtimes (can't savely reproduce) if you disconnect the USB-Audio (form BMW Car) Spotify wont stop playing Music. Even if you force close the app and/or press Stop on the iOS LockScreen Spotify keepl...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution iPhone screen locking while playing and connected to charger

iPhone screen locks while plugged in, I’d like to see album art and song title while I drive but it automatically locks after 2 minutes even though it’s plugged in.

  • Casual Listener
  • iPhone screen locks while plugged in, I’d like to see album art and song title while I drive but it automatically locks after 2 minutes even though it’s plugged in.
  • uresam
  • Casual Listener
  • 24104 Views
  • 141 replies
  • 78 likes
  • iOS
  • 24104 Views
  • 141 replies
  • 78 likes

Solved!! Ford Sync streaming Spotify Radio issues

I just recently updated my Ford Sync to v 3.5.1 bt4t-14d546-ag. This update seems to have fixed the track ID issues that swere common before but I know have a worse problem. It appears that when I am streaming from Spotify radio it will automatically...

  • Casual Listener
  • I just recently updated my Ford Sync  to v 3.5.1 bt4t-14d546-ag. This update seems to have fixed the track ID issues that swere common before but I know have a worse problem. It appears that whe...
  • MilanSVK
  • Visitor
  • 12306 Views
  • 20 replies
  • 1 likes
  • 12306 Views
  • 20 replies
  • 1 likes

Repeat Playlist on Spotify Mobile gone

PlanFreeCountryUSADeviceiPhone 8Operating SystemiOS 13.1 My Question or IssueHello! On my Spotify mobile app, there is no longer a repeat playlist button. I tried tapping the three dots in the corner but it still wasn't there.

  • Casual Listener
  • Plan Free Country USA Device iPhone 8 Operating System iOS 13.1   My Question or Issue Hello! On my Spotify mobile app, there is no longer a repeat playlist button. I tried tapping the...
  • Loxer
  • Spotify Star
  • 1702 Views
  • 3 replies
  • 0 likes
  • 1702 Views
  • 3 replies
  • 0 likes

New Releases playlist in browse not updating

The Spotify New Releases album playlist that updates every Friday has stopped doing so. Found under the browse tab. Have travelled recently if it could have gotten confused with countries and licensing etc? Any suggestions?PlanPremiumCountryNew Zeala...

  • Casual Listener
  • The Spotify New Releases album playlist that updates every Friday has stopped doing so. Found under the browse tab. Have travelled recently if it could have gotten confused with countries and licensi...
  • Loxer
  • Spotify Star
  • 996 Views
  • 3 replies
  • 0 likes
  • 996 Views
  • 3 replies
  • 0 likes

Local Files

My Question or IssueSo I have downloaded songs and put them in my local files on spotify. I tried to sync them to my phone but it doesn't work, when I googled the problem someone said to turn off the firewall on my computer, I turned it off and tried...

  • Visitor
  •   My Question or Issue So I have downloaded songs and put them in my local files on spotify. I tried to sync them to my phone but it doesn't work, when I googled the problem someone said to tu...
  • 326 Views
  • 0 replies
  • 1 likes
  • 326 Views
  • 0 replies
  • 1 likes

Solved!! Google maps integration not working on iPhone 7

PlanFree/PremiumCountry Device(iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe last week or so the Spotify controls haven’t been working on google maps. It just comes u...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The las...
  • S1257
  • Casual Listener
  • 4355 Views
  • 5 replies
  • 4 likes
  • google maps integration
    iphone
    Spotify controls
  • 4355 Views
  • 5 replies
  • 4 likes

Spotify Starts On its Own and Cant Be Turned Off

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Spotify Star
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes