Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44493 Views
  • 15 replies
  • 36 likes
  • 44493 Views
  • 15 replies
  • 36 likes

Queue issues

Hi fellow Spotify users,I’ve never really had problems with the app until very recently. However this is persistent. Whenever I start building up a queue of songs, not necessarily a long one even, sometimes just 5 songs or so, it just disappears. I c...

  • Casual Listener
  • Hi fellow Spotify users, I’ve never really had problems with the app until very recently. However this is persistent. Whenever I start building up a queue of songs, not necessarily a long one ev...
  • Onewave
  • Roadie
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

Siri

PlanPremiumCountryItaly Device(iPhone XR, iPad Air)Operating System(iOS 13.5) My Question or IssueHi, although I believe that the application is well done, I have encountered problems with Siri's voice command: I can play all my playlists except the ...

  • Casual Listener
  • Plan Premium Country Italy  Device (iPhone XR, iPad Air) Operating System (iOS 13.5)   My Question or Issue Hi, although I believe that the application is well done, I have encoun...
  • tottobuono
  • Casual Listener
  • 479 Views
  • 4 replies
  • 0 likes
  • 479 Views
  • 4 replies
  • 0 likes

Spotify Stations iOS app - "Favorites" station/stream

Plan - FreeCountry - USADevice - iPhone 11Operating System - iOS 13.5My Question or Issue: I've been using Spotify stations for awhile and always had my "Favorites" station (my liked songs from the regular Spotify app). I can't say when it stopped sh...

  • Newbie
  • Plan - Free Country - USA Device - iPhone 11 Operating System - iOS 13.5 My Question or Issue:   I've been using Spotify stations for awhile and always had my "Favorites" station ...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes

App crashing (iOS 13.5)

PlanPremiumCountryIsrael DeviceiPhone XSOperating SystemiOS 13.5 My Question or IssueFor a month or more now my app keeps crashing after years of use.it happened when I had IOS 12 and 13.5 so it's probably not related to that matter.when I download t...

  • Casual Listener
  • Plan Premium Country Israel   Device iPhone XS Operating System iOS 13.5   My Question or Issue For a month or more now my app keeps crashing after years of use. it happened whe...
  • Omri1522
  • Casual Listener
  • 2394 Views
  • 2 replies
  • 0 likes
  • 2394 Views
  • 2 replies
  • 0 likes

Superuser Contribution Appears on

PlanPremiumCountryUnited states Deviceiphone 7 Operating SystemiOS 13 My Question or Issue Spotify once had a section that you could view what songs artists appeared on and now that section isn’t there anymore,was it removed ?

  • Newbie
  • Plan Premium Country United states   Device iphone 7     Operating System iOS 13   My Question or Issue   Spotify once had a section that you could view what son...
  • Katerina
  • Spotify Legend
  • 558 Views
  • 2 replies
  • 1 likes
  • 558 Views
  • 2 replies
  • 1 likes

[iOS] Double click to expand

Using mac os catalina on macbook. Most other apps have a task bar at the top that you can double click and the window of the app will expand to fit the entire screen, due to the lack of taskbar, this is not possible with the spotify app. The expand t...

  • Casual Listener
  • Using mac os catalina on macbook. Most other apps have a task bar at the top that you can double click and the window of the app will expand to fit the entire screen, due to the lack of taskbar, this...
  • Petya
  • Community Legend
  • 987 Views
  • 3 replies
  • 0 likes
  • iOS
  • 987 Views
  • 3 replies
  • 0 likes

volume issue and song title out of synch -iOS Spotify connect

PlanPremiumOperating SystemiOS 13.4.1Spotify latest version My Question or Issue If a Bluetooth device is connected to the phone but Spotify is playing to another device through Spotify connect it's impossible to change the volume on the latter. Anot...

  • Newbie
  • Plan Premium Operating System iOS 13.4.1 Spotify latest version   My Question or Issue   If a Bluetooth device is connected to the phone but Spotify is playing to another device thr...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

A Few Questions I Have

Hi guys! So I am new to Spotify and I have a few questions I really hope that guys can help me with! Ok, so first, I don’t want pay for Spotify, and I want to listen to my music offline. I found out that if you stay online, don’t delete the running a...

  • Casual Listener
  • Hi guys! So I am new to Spotify and I have a few questions I really hope that guys can help me with! Ok, so first, I don’t want pay for Spotify, and I want to listen to my music offline. I found out ...
  • Sebasty
  • Community Legend
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

[iOS] Issue with the artist bar ?? help

PlanPremiumCountryPortugalDeviceiPhone SEOperating SystemiOS 13.5 My Question or Issue:I use a lot the artist bar from the Spotify app , whoever since I updated Spotify app the number of songs and the download icon doesn’t appear. Is this fixable or ...

  • Casual Listener
  •   Plan Premium Country Portugal Device iPhone SE Operating System iOS 13.5   My Question or Issue: I use a lot the artist bar from the Spotify app , whoever since I updated Spoti...
  • Fifautabc11
  • Casual Listener
  • 669 Views
  • 6 replies
  • 0 likes
  • 669 Views
  • 6 replies
  • 0 likes

Accessibility issues on spodify using voiceover screenreader

Hello friends,this is a report regarding blind people I came here to report an issue that is important to me and I will tell you why belowfor anyone reading the report it will be probably unusual one.The problem exists in podcasts > episodes > today ...

  • Casual Listener
  • Hello friends,this is a report regarding blind people  I came here to report an issue that is important to me and I will tell you why below for anyone reading the report it will be probably ...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Lyrics not showing

Spotify StudentPremiumUnited States of America iPhoneXSiOS 13.4.1 The lyrics aren’t showing up for some reason. I tried deleting and reinstalling the app— it did nothing. Then I tried a clean reinstall, but that didn’t work either. After doing a clea...

  • Casual Listener
  • Spotify Student Premium United States of America   iPhoneXS iOS 13.4.1   The lyrics aren’t showing up for some reason. I tried deleting and reinstalling the app— it did nothing. Then...
  • Loxer
  • Community Legend
  • 2101 Views
  • 3 replies
  • 0 likes
  • 2101 Views
  • 3 replies
  • 0 likes

family member can no longer log into account

PlanFree/PremiumCountryCanadaDeviceiphone 7 plusOperating SystemIos 13.4.1 My Question or IssueHi, i have had a family premium plan for the last few years and now my daughter can no longer long into her account. How do i solve this? she has tried uni...

  • Casual Listener
  • Plan Free/Premium Country Canada Device iphone 7 plus Operating System Ios 13.4.1  My Question or Issue Hi,        i have had a family premium plan for the last few...
  • Loxer
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

suggested track algorithm

Hello. I have a playlist of 20 song,but after 20 songs,out of nowhere,freaking Jonas Blue played as a suggested trackhttps://www.bigtitsporn.xxx/New and exclusive big **bleep** **bleep** starring the latest models online @ BigTitsPorn.xxx

  • Newbie
  • Hello. I have a playlist of 20 song,but after 20 songs,out of nowhere,freaking Jonas Blue played as a suggested track https://www.bigtitsporn.xxx/ New and exclusive big **bleep** **bleep** starri...
  • Loxer
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Lyrics stopped showing

  PlanPremiumCountryCanadaDeviceiPhone XS Max Operating SystemiOS 13.5 My Question or Issue:I was using the follow along lyrics in the car, and then I changed the song and the lyrics was not longer showing. At first I thought it was just the song, so...

8038A8ED-7670-4031-B43C-04E4E6ACD93F.jpeg 02169D65-3D88-48CB-BA4E-5B8C616BEBC5.png
  • Visitor
  •     Plan Premium Country Canada Device iPhone XS Max  Operating System iOS 13.5   My Question or Issue: I was using the follow along lyrics in the car, and then I changed th...
  • Loxer
  • Community Legend
  • 642 Views
  • 4 replies
  • 0 likes
  • 642 Views
  • 4 replies
  • 0 likes

Volume slider on all devices controlling the end player / Favorites on/off / button

Volume slider on all devices that can Controle the end (streaming) device’s output volume. also a fixed button for Favorites on all screens the same. hopefully there is a way to make it stable putting favorites on / off on all devices. I have a hard ...

  • Visitor
  • Volume slider on all devices that can Controle the end (streaming) device’s output volume.  also a fixed button for Favorites on all screens the same.  hopefully there is a way ...
  • Loxer
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Why isn’t older app for IPhone 4 not available anymore in Canada? I spent 5 hours looking for a fix!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AeroZ
  • Composer
  • 5486 Views
  • 8 replies
  • 1 likes
  • 5486 Views
  • 8 replies
  • 1 likes

Playing playlist doesn't work - it jumps to the next song in queue

PlanPremiumCountryUSADeviceiPhone SE 2020My Question or IssueRecently whenever I try play a playlist it will play the first song and then jump to my queue - I read solutions are you need to clear your queue, but I have a lot of songs in there I don't...

  • Casual Listener
  • Plan Premium Country USA Device iPhone SE 2020 My Question or Issue Recently whenever I try play a playlist it will play the first song and then jump to my queue - I read solutions are you nee...
  • Loxer
  • Community Legend
  • 579 Views
  • 2 replies
  • 0 likes
  • 579 Views
  • 2 replies
  • 0 likes

[BUG] Dual SIM iPhone takes long time to connect to Spotify server

Issue Description:I have been having this issue since I bought my dual sim iPhone Xs Max and started using both SIM cards. When I resumed or started the Spotify app it took about 20 seconds, in some cases, to connect to Spotify servers, which was rea...

  • Casual Listener
  • Issue Description: I have been having this issue since I bought my dual sim iPhone Xs Max and started using both SIM cards. When I resumed or started the Spotify app it took about 20 seconds, in som...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

don't like button missing from discover weekly

PlanPremiumCountryIceland Device(iPhone sx)Operating System(iOS 13.5) My Question or Issuedon't like button missing from discover weekly

  • Regular
  • Plan Premium Country Iceland   Device (iPhone sx) Operating System (iOS 13.5)   My Question or Issue don't like button missing from discover weekly
  • VMG1
  • Regular
  • 452 Views
  • 3 replies
  • 0 likes
  • 452 Views
  • 3 replies
  • 0 likes

Listening to songs by 1 artist but across many albums

Hello, I do a lot of offline listening as I don't want to use a lot of data. I've downloaded quite a bit of music to my phone, including multiple albums by 1 artist. My question is: when I open Spotify and go to "your library", and choose "artists", ...

  • Casual Listener
  • Hello,  I do a lot of offline listening as I don't want to use a lot of data.  I've downloaded quite a bit of music to my phone, including multiple albums by 1 artist.  My question is...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes