Trouble with music on iOS device

[AndBackyard]

Plan

Premium

Country

Russia

Device

iPhone 7

Operating System

iOS 14

My Question or Issue

I cannot listen to a track added by myself from a PC, on an iPhone. I followed all the recommendations, but still nothing works. What should i do?

[Billy-J]

Hey @AndBackyard, thanks for reaching out to the Community!

If you're having troubles seeing and streaming local files from your mobile device, I'd first recommend making sure of the following:

• Log out and back in your Spotify account on each device.
• You're logged in to the same account on both your desktop and your mobile or tablet.
• The Spotify app is not set to Offine on either device.
• Both your desktop and mobile devices are connected on the same network connection.
• The file types of your local files are supported by Spotify. You can find more info here.
• In order to download local files to your mobile device, you'll need to have a Premium subscription. Find out how to check your subscription status.
• There’s enough free space on the device’s memory (we recommend at least 1GB).
• You have the latest version of the Spotify app installed (on both devices).
• Your devices' firmware is up-to-date. 
• You can only download music and podcasts to a maximum of 5 separate devices for a maximum of 10,000 songs per device.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Windows shows your network as private and not public.
• Spotify is set as an exception in any firewall or internet security program. 

If none of these do the trick, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

Hope this helps!