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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44196 Views
  • 15 replies
  • 36 likes
  • 44196 Views
  • 15 replies
  • 36 likes

Spotify won’t connect to internet, Apple Music and iHeart work fine. Paying for premium!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Empty unnamed playlists

PlanPremiumCountryUS Device(iPhone 11)Operating System(iOS 13.4.1) My Question or IssueI have a string of empty, unnamed playlists at the bottom of my “Playlists” section. Uninstalling and reinstalling doesn’t work, deleting cache. I even got a new p...

  • Regular
  • Plan Premium Country US   Device (iPhone 11) Operating System (iOS 13.4.1)   My Question or Issue I have a string of empty, unnamed playlists at the bottom of my “Playlists” sect...
  • rayadverb
  • Regular
  • 1069 Views
  • 2 replies
  • 0 likes
  • 1069 Views
  • 2 replies
  • 0 likes

spotify still uses mobile data even when blocked in settings

In the iOS Settings, under Mobile Data, I blocked Spotify from using mobile data. Although, as soon as i'm off my Wifi, spotify starts to use mobile data, which i can easily prove in the mobile data statistics. It seems to be a pretty old or recurrin...

  • Casual Listener
  • In the iOS Settings, under Mobile Data, I blocked Spotify from using mobile data. Although, as soon as i'm off my Wifi, spotify starts to use mobile data, which i can easily prove in the mobile data ...
  • Fishtaco
  • Community Legend
  • 571 Views
  • 2 replies
  • 1 likes
  • mobile data consumption
  • 571 Views
  • 2 replies
  • 1 likes

Superuser Contribution [iOS] iOS device volume gets adjusted to Spotify volume on Computer

PlanPremiumCountryCzech RepublicDeviceiPhone 11Operating SystemiOS 13.5 My Question or IssueWhen I'm listening to music through the Spotify Desktop App on Windows 10 and I open the iOS Spotify App just to control the Desktop one, then the iOS App adj...

  • Casual Listener
  • Plan Premium Country Czech Republic Device iPhone 11 Operating System iOS 13.5   My Question or Issue When I'm listening to music through the Spotify Desktop App on Windows 10 and I op...
  • jfe
  • Casual Listener
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

Spotify Connect - A weird one...

Hello all. First, a quick system and network summary: I have four discrete networks; 2.4GHz wireless, 5GHz wireless, wired Powerline and Sonos Mesh via a Sonos Boost all going into a single router. All software and systems up to date with latest vers...

  • Casual Listener
  • Hello all.   First, a quick system and network summary: I have four discrete networks; 2.4GHz wireless, 5GHz wireless, wired Powerline and Sonos Mesh via a Sonos Boost all going into a single ...
  • bluesden
  • Casual Listener
  • 2097 Views
  • 3 replies
  • 2 likes
  • 2097 Views
  • 3 replies
  • 2 likes

Solved!! [iOS][Developer] Will Spotify Be Making Their Own DJ App?

Since Spotify is shutting down its integration with third party DJ apps, will it be making its own DJ app similar to apps like DJay? I think that if they shut down third party app support, then they should make their own similar app, that way they do...

  • Casual Listener
  • Since Spotify is shutting down its integration with third party DJ apps, will it be making its own DJ app similar to apps like DJay? I think that if they shut down third party app support, then they ...
  • KrijntjeK
  • Visitor
  • 1818 Views
  • 2 replies
  • 2 likes
  • Developer
    iOS
  • 1818 Views
  • 2 replies
  • 2 likes

Superuser Contribution how to go directly to artist page

PlanPremiumCountryUSA Device(iPhone 5s)Operating System(iOS 12.3.1) My Question or IssueWhen I look at the artists in my library on the app there's a couple that have [number] Songs underneath their name. If I click on any other artist it'll just tak...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 5s) Operating System (iOS 12.3.1)   My Question or Issue When I look at the artists in my library on the app there's a couple that have ...
  • m_ita0
  • Casual Listener
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Solved!! Spotify daily mix not endless

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 13 My Question or Issue All of my daily mixes are now only 50 songs instead of endless. I have reinstalled the app, updated the app, and updated my phone. It started yesterday so this is the seco...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 7 Operating System iOS 13   My Question or Issue  All of my daily mixes are now only 50 songs instead of endless. I have reinstalled...
  • icarmona
  • Casual Listener
  • 2126 Views
  • 4 replies
  • 3 likes
  • 2126 Views
  • 4 replies
  • 3 likes

Superuser Contribution I can’t see the album covers on music I’ve posted

My album got posted the other day and I saw in my distributor that it had an album cover but when I go on the Spotify for artists app it’s just a grey square with default logo and same when I search for it on Spotify, also my name doesn’t come up if ...

  • Visitor
  • My album got posted the other day and I saw in my distributor that it had an album cover but when I go on the Spotify for artists app it’s just a grey square with default logo and same when I search ...
  • Elena
  • Moderator
  • 734 Views
  • 1 replies
  • 0 likes
  • artist
  • 734 Views
  • 1 replies
  • 0 likes

iPhone keeps triggering my Amps built in Chromecast

When using Spotify Connect on my Pioneer Amp I have been having the issue that if I control the music from my iPhone and I have left the spotify app and I re-enter the app then it will turn off the music and trigger the built in Chromecast on my Amp ...

  • Casual Listener
  • When using Spotify Connect on my Pioneer Amp I have been having the issue that if I control the music from my iPhone and I have left the spotify app and I re-enter the app then it will turn off the m...
  • Freakazoid75
  • Casual Listener
  • 936 Views
  • 5 replies
  • 1 likes
  • iphone
  • 936 Views
  • 5 replies
  • 1 likes

All playlists deleted - please help

Hi there! I tried to upgrade my free account to paid student version (just became a student), and instead what happened was it chucked me out of spotify, and when I reset the password with the email that I used to registered, ALL of my playlists were...

  • Visitor
  • Hi there! I tried to upgrade my free account to paid student version (just became a student), and instead what happened was it chucked me out of spotify, and when I reset the password with the email ...
  • SoundShots
  • Composer
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Weird circling under the playlist name

Hi, I’m facing an issue regarding this weird continuous circling under the playlist name after the playlist is downloaded. It basically never ends, I tried to see if I could delete the playlist from the download and try again but I still see the cont...

5F8F4941-34D8-4E18-9695-09C875E5E0F9.jpeg
  • Casual Listener
  • Hi,   I’m facing an issue regarding this weird continuous circling under the playlist name after the playlist is downloaded. It basically never ends, I tried to see if I could delete the playl...
  • nev_s
  • Casual Listener
  • 896 Views
  • 2 replies
  • 0 likes
  • Bugs issues
  • 896 Views
  • 2 replies
  • 0 likes

Spotify not working with Siri

So, when Spotify and Siri started to get along a few days ago, it was working fine on my phone, but today I tried to run some play commands that I have used before, and I keep getting "Sorry, there was a problem with the app" and an option to open Sp...

  • Music Fan
  • So, when Spotify and Siri started to get along a few days ago, it was working fine on my phone, but today I tried to run some play commands that I have used before, and I keep getting "Sorry, there w...
  • hlaraujo
  • Music Fan
  • 7742 Views
  • 6 replies
  • 4 likes
  • 7742 Views
  • 6 replies
  • 4 likes

Superuser Contribution [iOS][Connect] Change volume from apple watch

Hi Team,Actually I'm writing this mail not for a new idea. I'm writing this because I noticed that I am not able to change music volume directly from Spotify app using Apple Watch when using HomePod.I have Spotify installed on my Apple Watch and my I...

  • Newbie
  • Hi Team, Actually I'm writing this mail not for a new idea. I'm writing this because I noticed that I am not able to change music volume directly from Spotify app using Apple Watch when using HomePo...
  • rocasa
  • Newbie
  • 4076 Views
  • 4 replies
  • 2 likes
  • Connect
    iOS
  • 4076 Views
  • 4 replies
  • 2 likes

Music randomly stops playing

PlanPremiumCountryGermanyDevice(iPhone 11)Operating System(iOS 13.5.1) My Question or IssueFor quite some time now, when my phone is locked, music randomly stops and starts playing, stops and so on. I already tried deleting, re-starting the phone and...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 11) Operating System (iOS 13.5.1)   My Question or Issue For quite some time now, when my phone is locked, music randomly stops and starts p...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Can't Delete Songs from Playlists

The app on my iPhone is not letting me delete songs from my playlists like I used to be able to do (swipe left and click "Delete" button). Please help!

  • Casual Listener
  • The app on my iPhone is not letting me delete songs from my playlists like I used to be able to do (swipe left and click "Delete" button). Please help!
  • cliffyak
  • Casual Listener
  • 3406 Views
  • 10 replies
  • 0 likes
  • 3406 Views
  • 10 replies
  • 0 likes

[iOS] Fix iPhone playing issues

When you go to skip, it shows  is there a way to fix/resolve?

2E10A90C-C283-48EE-8FCE-D09955EF3901.jpeg
  • Regular
  • When you go to skip, it shows   is there a way to fix/resolve?
  • Loxer
  • Community Legend
  • 1032 Views
  • 15 replies
  • 0 likes
  • iOS
  • 1032 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect

PlanPremiumCountryAustria DeviceApple TV 4KOperating SystemTV OS 13.4.6 My Question or Issue Spotify Connect is only available (e.g. on my iPhone and Macbook) if the Spotify App is manually opened on the Apple TV. So my request for the next update: P...

  • Regular
  • Plan Premium Country Austria   Device Apple TV 4K Operating System TV OS 13.4.6   My Question or Issue   Spotify Connect is only available (e.g.  on my iPhone and...
  • Mario
  • Spotify Legend
  • 642 Views
  • 1 replies
  • 0 likes
  • apple TV
    background
  • 642 Views
  • 1 replies
  • 0 likes

New version of spotify really drained my battery (ios)

PlanPremiumCountryThailandDeviceIphone se 2020Operating Systemios13.5 My Question or IssueI’m running spotify 8.5.60.881 on my iphone se right now and I noticed that it really drained my battery. It was like every 3 minutes my battery percentage lost...

  • Visitor
  •   Plan Premium Country Thailand Device Iphone se 2020 Operating System ios13.5   My Question or Issue I’m running spotify 8.5.60.881 on my iphone se right now and I noticed that...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded songs quit playing

iPhone 11 ProiOS 13.4.1 This has been a problem with Spotify on my iPhone for quite a while. I used to think it was because I would have a spotty cellular when I am out and about (the problem never occurs when I am on WiFi). I downloaded favorite pla...

  • Visitor
  • iPhone 11 Pro iOS 13.4.1   This has been a problem with Spotify on my iPhone for quite a while. I used to think it was because I would have a spotty cellular when I am out and about (the prob...
  • Ivan
  • Spotify Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes