MANY songs grayed out and unplayable

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MANY songs grayed out and unplayable

jw14478
Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

USA

Device

iPhone 8, Xbox One S

Operating System

iOS 12

 

My Question or Issue

ive had an issue for the past several months where a song will become grayed out and unplayable on my phone, some songs not even graying out but just not playing when i tap on them. at first i ignored it because it was only a few songs but over time more and more of my songs are becoming unplayable. about a dozen songs of one of my 120 song playlists are unplayable. 

 

however i can play these locked songs on my xbox one or on my computer, so they havent been removed from spotify by the artist or anything. ive uninstalled the app and signed out several times and i cant get the so gs back on my phone at all

1 Reply

Re: MANY songs grayed out and unplayable

Rock Star 16
Rock Star 16

Hey @jw14478 , welcome to the Community.
Hope you're doing great!

 

Could you share a screenshot of these songs?

Are they local files you've added or songs available on Spotify that are greyed out?

Does this happen if you try with this Spotify account on another iPhone?

 

I'd also recommend updating to iOS 12.1.4.


Thanks :)

LoxerRock Star 16
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