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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47588 Views
  • 15 replies
  • 36 likes
  • 47588 Views
  • 15 replies
  • 36 likes

iphone doesn’t find Spotify Connect

I have an Argon Stream 2 with Spotify Connect. It works fine with my Android smartphone (OnePlus 3). My problem is that none of my other 3 family members with various iPhones see the Argon Stream option in their Spotify Apps. I’ve come to the conclus...

  • Newbie
  • I have an Argon Stream 2 with Spotify Connect. It works fine with my Android smartphone (OnePlus 3). My problem is that none of my other 3 family members with various iPhones see the Argon Stream opt...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

iOS App can‘t group/ungroup Sonos Speakers since update

Plan Family Free/Premium PremiumCountry Germany DeviceIphone X Operating System(iOS 12.1.4) My Question or Issue Hi, since the last update it seems that the grouping function is gone. Why? Please fix or let me know what to do?Unfortunetaly I am meanw...

  • Regular
  •   Plan Family  Free/Premium Premium Country Germany   Device Iphone X  Operating System (iOS 12.1.4)   My Question or Issue  Hi, since the last update it seem...
  • 764 Views
  • 0 replies
  • 1 likes
  • 764 Views
  • 0 replies
  • 1 likes

Player page display misplaced

DeviceiPhone SEOperating SystemiOS 12.1.2 My Question or IssueThe first click of the player page will display an error, I think it is a problem with the interface scaling, such as DPI setting?

  • Casual Listener
  • Device iPhone SE Operating System iOS 12.1.2   My Question or Issue The first click of the player page will display an error, I think it is a problem with the interface scaling, such as DP...
  • Loxer
  • Community Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Spotify tracks skip when using Bluetooth wonderboom

Hi, when I use my iPhone to play Spotify tracks and send to my Wonderboom Bluetooth speaker the tracks skip every 5-7 seconds. PlanPremiumCountry New Zealand Device(iPhone 7 PlusOperating System(iOS 10 My Question or Issue

  • Newbie
  • Hi, when I use my iPhone to play Spotify tracks and send to my Wonderboom Bluetooth speaker the tracks skip every 5-7 seconds.   Plan Premium Country  New Zealand  Device (...
  • 465 Views
  • 0 replies
  • 1 likes
  • 465 Views
  • 0 replies
  • 1 likes

Grayed out songs

hi, I am from the US and I have a premium membership. I am listening to my music on my iPhone 8 I have IOS 11. I was listening to 2 song that I really liked but then i tried to replay then and it went gray. It won’t even let me click on it. I figured...

  • Newbie
  • hi, I am from the US and I have a premium membership. I am listening to my music on my iPhone 8 I have IOS 11. I was listening to 2 song that I really liked but then i tried to replay then and it wen...
  • 373 Views
  • 0 replies
  • 1 likes
  • 373 Views
  • 0 replies
  • 1 likes

Saved song changed performance version/languages

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 12.1.2 My Question or IssueRecently a Korean pop song (Russian Roulette by Red Velvet) I had previously saved to my songs has seemingly been replaced with a recent release in Spoti...

  • Newbie
  • Plan Premium Country United States Device iPhone XS Max Operating System iOS 12.1.2   My Question or Issue Recently a Korean pop song (Russian Roulette by Red Velvet) I had previously ...
  • 717 Views
  • 0 replies
  • 2 likes
  • 717 Views
  • 0 replies
  • 2 likes

Option to Bulk Add Radio to Playlists Removed

PlanPremiumCountry USA DeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My favorite feature was being able to bulk add a ton of songs from various radio stations, and drop them into one “super-playlist” - th...

  • Newbie
  •   Plan Premium Country  USA  Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My favorite feature was being a...
  • Loxer
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Saving and Removing Songs to My Library

Iphone 8+. Can't save/remove songs from my library or save/remove from previous playlists. Premium account. Suggestions?

  • Casual Listener
  • Iphone 8+. Can't save/remove songs from my library or save/remove from previous playlists. Premium account. Suggestions?
  • Loxer
  • Community Legend
  • 571 Views
  • 3 replies
  • 0 likes
  • 571 Views
  • 3 replies
  • 0 likes

Spotify stop working when you answer to incoming call

PlanPremiumCountryIT DeviceiPhone 7Operating SystemiOS 12 My Question or IssueHello, i have an issue when my phone is connected to my bluethoot car radio.When i end a call the song that was in playing doesn't restart even if i press the play button. ...

  • Casual Listener
  • Plan Premium Country IT  Device iPhone 7 Operating System iOS 12   My Question or Issue Hello, i have an issue when my phone is connected to my bluethoot car radio. When i end a ...
  • Melo96
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Solved!! Streaming and downloaded music

PlanPremiumCountry FrandeDevice(iPhone 10 Xr)Operating System(iOS 12.1.3) My Question or Issue Why does the Spotify Application for iOS (or other OS also) stream the music even though I've downloaded it. It's a waste of mobile data. Could it be possi...

  • Casual Listener
  • Plan Premium Country  Frande Device (iPhone 10 Xr) Operating System (iOS 12.1.3)   My Question or Issue  Why does the Spotify Application for iOS (or other OS also) stream th...
  • Loxer
  • Community Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • 474 Views
  • 3 replies
  • 0 likes

mobile app issue

Deviceiphone 8 plus My Question or Issue As of recently on the mobile app there is no way of clicking on the "appears on" section to view all the music an artist was featured in. It is very limited , it only shows recent features. You use to be able ...

  • Newbie
  •       Device iphone 8 plus     My Question or Issue  As of recently on the mobile app there is no way of clicking on the "appears on" section to view all the mus...
  • Loxer
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

iOS/Windows - albums disappeared, tracks grayed out

PlanPremiumCountryUSDeviceiPhone SE, Windows 7 and 10 computers My Question or IssueLast night I listened to a few songs from this album (on my computer): https://open.spotify.com/album/4EDr2J4ORoMucOopdNEZOt....and then I went to play another and 90...

  • Casual Listener
  • Plan Premium Country US Device iPhone SE, Windows 7 and 10 computers   My Question or Issue Last night I listened to a few songs from this album (on my computer): https://open....
  • Loxer
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

BUG: Missing save/heart button in new media player in Release Radar

App version8.4.89.675PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS My Question or IssueSee screenshot. For the "new" media player (when looping visuals are showing) on release radar, there is no heart/save button. I noticed recently that butt...

  • Regular
  • App version 8.4.89.675 Plan Premium Country US Device iPhone X Operating System iOS   My Question or Issue See screenshot. For the "new" media player (when looping visuals are showin...
  • DrewGottlieb
  • Regular
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

show playlist activity to followers without publishing

how is it possible to only show my playlists to my followers on the activity feed while listening to them without publishing them for everyone ? thanks for your help !

  • Newbie
  •   how is it possible to only show my playlists to my followers on the activity feed while listening to them without publishing them for everyone ?   thanks for your help !
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Wireless headphones bug

PlanPremiumCountry BelgiumDeviceiPhone 6Operating System My Question or Issue There's a bug preventing the play/pause function of a wireless headphone (Beats Studio) to work after a while. Worked fine before so please fix because it's annoyng as **bl...

  • Newbie
  • Plan Premium Country  Belgium Device iPhone 6 Operating System     My Question or Issue  There's a bug preventing the play/pause function of a wireless headphone (Beats ...
  • Loxer
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Stuck on same song

PlanFree/PremiumCountry DeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 11 My Question or IssueStuck on the same song; when I change to another song or playlist, etc. spotify reverts back to the same song that is stuck. Cann...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 11   My Question or Issue Stuck on the same song; when I change to ...
  • staaal
  • Casual Listener
  • 2130 Views
  • 2 replies
  • 0 likes
  • 2130 Views
  • 2 replies
  • 0 likes

anyone please help me!

hey guys, so today, i played some songs from an album called “sinestesia” by efek rumah kaca. then, i cleared the history. after that, i wanna play songs from that album again, so i decided to typed it on the search bar but it turned out that i could...

  • Newbie
  • hey guys, so today, i played some songs from an album called “sinestesia” by efek rumah kaca. then, i cleared the history. after that, i wanna play songs from that album again, so i decided to typed ...
  • Loxer
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • Help
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Adding all playlist songs to library

PlanPremiumCountryCanada DeviceiPhone 8 +Operating SystemiOS 12.1.3 My Question or Issue Is there an easier and quicker way to add playlist songs to my library? Instead of going through the songs one by one and adding them

  • Regular
  •   Plan Premium Country Canada   Device iPhone 8 + Operating System iOS 12.1.3   My Question or Issue  Is there an easier and quicker way to add playlist songs to my li...
  • Loxer
  • Community Legend
  • 23997 Views
  • 1 replies
  • 0 likes
  • 23997 Views
  • 1 replies
  • 0 likes

App stops working is music isn’t paused in the app

Hi. My music will be working fine until a video starts playing an another app, or if I get a phone call, or if I press pause on my headphones but not in the app itself. After any of those happen, my music will refuse to play and my app will freeze an...

  • Newbie
  • Hi. My music will be working fine until a video starts playing an another app, or if I get a phone call, or if I press pause on my headphones but not in the app itself. After any of those happen, my ...
  • Loxer
  • Community Legend
  • 660 Views
  • 2 replies
  • 1 likes
  • 660 Views
  • 2 replies
  • 1 likes