Have to login everytime

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Have to login everytime

GuilhermeRoxo
Casual Listener

 

Plan

Premium

Country

Brazil

Device

iPhone 6

Operating System

(iOS 12.2

 

Spotify asks me to login everytime I open it. How can I fix it? I’ve already updated the app!

 

thanks!

 

 

 

 

 

 

 

 

6 Replies

Re: Have to login everytime

Rock Star 21
Rock Star 21

Hey @GuilhermeRoxo, thanks for writing!

 

Please try the following:

 

1) log into spotify

2) enable offline mode (Settings - Playback - Offline mode)

3) close down Spotify using your preferred method

4) launch Spotify (credentials should be saved at this point)

5) disable offline mode

 

Credentials should be saved now and survive across reboots.  

 

Let me know if this works!

 

Ah, e se preferir pode responder em português :)

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

Re: Have to login everytime

GuilhermeRoxo
Casual Listener
Thank you for your help, but the problem persists.

Re: Have to login everytime

Rock Star 21
Rock Star 21

Hey @GuilhermeRoxo,

 

In this case maybe the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps

 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

 

Let me know how you get on!
BittencourtRock Star 21
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Have to login everytime

GuilhermeRoxo
Casual Listener
Sorry, the problem persists.

Re: Have to login everytime

Rock Star 21
Rock Star 21

Right @GuilhermeRoxo,

 

If you haven't tried that already, please reboot your device.

 

In addition, make sure that you've installed any pending updates of your operating system. It's also worth double check if your device is jailbroken and if this occurs when using Spotify on a different mobile device.

 

Further, if you have any cache-clearing apps installed on your device, you'll need to make sure Spotify is set as an exception.

 

If it still persists, it'd be helpful if you could let me know some additional information for example, when did this start occuring, your Spotify version, etc.

 

Keep me posted!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Have to login everytime

Rock Star 21
Rock Star 21

Hey @GuilhermeRoxo,

 

So did the suggestions above help you?

 

Keep me posted!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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