Music Pausing after I hit "charge" on Shopify POS

Music Pausing after I hit "charge" on Shopify POS



I run Shopify POS on my ipad as well as spotify. They run together seamlessly most days but the last few days the music has started pausing everytime I go to process a payment. Specifically when I hit the "charge" button. Actually processing the payment has no effect, or any other button. 

Please help, the music turning off with a customer standing in front of me is not great! 

I restarted the Ipad. Re-installed the app. Restarted the Ipad. To no avail. 

Shopify and Spotify are up to date and the Ipad is as well. 


2 Replies


Found a potential solution to this. If you go into your "Shopify POS > Store > Settings > Use audio jack for card reader" and turn this off it should fix the problem. After updates, just check to make sure this setting hasn't been re-enabled automatically. You'll probably have to restart your POS device just to be sure.

Thank you!  This has been driving us bonkers!  Fingers crossed it solves
the problem.

Suggested posts

Env: prod