Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81055 Views
  • 19 replies
  • 37 likes
  • 81055 Views
  • 19 replies
  • 37 likes

Playlists on iPhone App not Synced with Desktop

Hi. First time poster. Long time user here. I've got a weird problem, and I hope someone can help. A few years ago, I imported a bunch of playlists from iTunes into Spotify. For some reason, I have three sets of those playlists. Oddly, none of those ...

  • Casual Listener
  • Hi. First time poster. Long time user here. I've got a weird problem, and I hope someone can help.   A few years ago, I imported a bunch of playlists from iTunes into Spotify. For some reason,...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

porque no se reproduce toda la musica

Al poner modo aleatorio en mi celular, solo reproduce una pequena seccion de toda la musica que tengo, no se que hacer, ya que quiero escuchar mis otras canciones sin problema

  • Newbie
  • Al poner modo aleatorio en mi celular, solo reproduce una pequena seccion de toda la musica que tengo, no se que hacer, ya que quiero escuchar mis otras canciones  sin problema  
  • 734 Views
  • 0 replies
  • 1 likes
  • 734 Views
  • 0 replies
  • 1 likes

cannot listen to music shared via whatsapp

Hi, i am currently using Iphone latest IOS. My friend shared me a music via whatsap (send me the link) but when i click on it, it does not automatic appear in my spotify. My fren is also using iphone but she is able to listen to the music that i shar...

  • Newbie
  • Hi, i am currently using Iphone latest IOS. My friend shared me a music via whatsap (send me the link) but when i click on it, it does not automatic appear in my spotify. My fren is also using iphone...
  • leodreyer
  • Roadie
  • 738 Views
  • 2 replies
  • 1 likes
  • 738 Views
  • 2 replies
  • 1 likes

Kicked out of iPod Touch

Everytime I play one of my playlists now through my iPod Touch, after a few tunes it kicks me out and back to my home screen on the iPod. I've rebooted the iPod many times but it doesn't fix the problem. I don't have this problem with other app's. An...

  • Regular
  • Everytime I play one of my playlists now through my iPod Touch, after a few tunes it kicks me out and back to my home screen on the iPod.  I've rebooted the iPod many times but it doesn't f...
  • Frodissa
  • Casual Listener
  • 4137 Views
  • 31 replies
  • 2 likes
  • 4137 Views
  • 31 replies
  • 2 likes

Solved!! Spotify doesn't work on Ipod Touch

I have an Ipod Touch with IOS 5. I used to have a premium abo which worked fine. But since I'm not using offline music I stopped it. But now the Spotify app doesn't connect to the internet with wifi.

  • Casual Listener
  • I have an Ipod Touch with IOS 5. I used to have a premium abo which worked fine. But since I'm not using offline music I stopped it. But now the Spotify app doesn't connect to the internet with wifi.
  • Frodissa
  • Casual Listener
  • 4516 Views
  • 14 replies
  • 0 likes
  • 4516 Views
  • 14 replies
  • 0 likes

Control Chromecast Audio Volume Control When App In Background and from Lock Screen

The only issue I have with using the Chromecast Audio from my iPhone with Spotify is that I need to have the Spotify app open in order to control the volume level. It would be great if I could control the volume of the Chromecast Audio when the Spoti...

  • Casual Listener
  • The only issue I have with using the Chromecast Audio from my iPhone with Spotify is that I need to have the Spotify app open in order to control the volume level.  It would be great if I could ...
  • pennmav
  • Casual Listener
  • 2189 Views
  • 2 replies
  • 1 likes
  • 2189 Views
  • 2 replies
  • 1 likes

Browse screen not loading

Just recently (within the last week) the "Browse" screen on my Ipod Touch stopped working.I can search and play music, but Browse sits with the three dots constantly loading. Tried a re-install of spotify, but that didn't fix it. Also tried a reset o...

  • Newbie
  • Just recently (within the last week) the "Browse" screen on my Ipod Touch stopped working. I can search and play music, but Browse sits with the three dots constantly loading.   Tried a re-in...
  • temptations
  • Newbie
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Missing album art

Spotify on my iPhone no longer shows any album or playlist cover art. It stopped working a few weeks ago and re-installing the app hasn't helped.It's working fine on my macbook though. Any suggestions on how to fix this?

  • Newbie
  • Spotify on my iPhone no longer shows any album or playlist cover art. It stopped working a few weeks ago and re-installing the app hasn't helped. It's working fine on my macbook though. Any suggesti...
  • Edrysark
  • Regular
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes

Downloads category missing from My Library

I'm regularly underground or on planes with no data, so the Downloads category gets a lot of use. Today I went into the app while on the subway and found the category missing. Is there a way to get it back? Did Spotify remove it? Why? It's one of the...

  • Regular
  • I'm regularly underground or on planes with no data, so the Downloads category gets a lot of use. Today I went into the app while on the subway and found the category missing. Is there a way to ...
  • andremassotti
  • Casual Listener
  • 1277 Views
  • 5 replies
  • 0 likes
  • downloaded
    downloads
    iOS
    IOS 11
    iphone
    iphone x
  • 1277 Views
  • 5 replies
  • 0 likes

Not connecting

I have an iPhone 6s with 11.2.5 and an iPod Touch with 6.1.6 the handoff function in Spotify (when both devices are connected to the same WiFi) is not working. I can literally play a song, from both devices, simultaneously. I’ve hard reset both devic...

  • Newbie
  • I have an iPhone 6s with 11.2.5 and an iPod Touch with 6.1.6  the handoff function in Spotify (when both devices are connected to the same WiFi) is not working. I can literally play a song, fro...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Local files from PC added to playlist, forever "waiting to download"

i downloaded 6 songs onto my pc local files, then created a playlist. i synced the playlist to my phone, where it appears, but when i try to download. it then has that little popup. it tells me to "mark the playlist containing this song for Offline S...

  • Casual Listener
  • i downloaded 6 songs onto my pc local files, then created a playlist. i synced the playlist to my phone, where it appears, but when i try to download. it then has that little popup.   it tells...
  • effingjay
  • Casual Listener
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Cobranca foi feita mas conta continua Free

Comprei o Spotify Premium para Universitarios e o **bleep** de 8,50 foi cobrado no meu cartao varias vezes, porem o status de assinatura no site e no app e Free. Gostaria que resolvessem

  • Newbie
  • Comprei o Spotify Premium para Universitarios e o **bleep** de 8,50 foi cobrado no meu cartao varias vezes, porem o status de assinatura no site e no app e Free. Gostaria que resolvessem
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Playlist is suddenly empty

My favorite playlist with ~700 songs in it was fine yesterday, but today it seems like every song has been deleted. I'm not sure when or why this happened. How can I get it back?

  • Newbie
  • My favorite playlist with ~700 songs in it was fine yesterday, but today it seems like every song has been deleted. I'm not sure when or why this happened. How can I get it back? 😞 
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

App skipping 10 or 11 songs in albums

Whenever I select a song in my downloaded albums, at the end of that song it skips 10 or more songs in that album/playlist. Cannot figure out why it’s doing this...!

  • Newbie
  • Whenever I select a song in my downloaded albums, at the end of that song it skips 10 or more songs in that album/playlist. Cannot figure out why it’s doing this...!
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Playback interrupted by other user - Very strange bug/security issue

Last Saturday something very particular happened while I was using Spotify. I was listening music on my iPhone when all of a sudden the music stopped. I checked my phone and apparently my account was being used via web player.This was very strange, b...

  • Casual Listener
  • Last Saturday something very particular happened while I was using Spotify. I was listening music on my iPhone when all of a sudden the music stopped. I checked my phone and apparently my accoun...
  • Cranier
  • Casual Listener
  • 4537 Views
  • 33 replies
  • 13 likes
  • bug
    iOS
    Web Player
  • 4537 Views
  • 33 replies
  • 13 likes

My behind the lyrics doesn't work

Hello my behind the lyrics doesn't work on any of my devices (iPhone and iPad) I got Spotify premium. Does anybody know how to solve this?

  • Casual Listener
  • Hello my behind the lyrics doesn't work on any of my devices (iPhone and iPad) I got Spotify premium. Does anybody know how to solve this?
  • maria8019
  • Newbie
  • 10835 Views
  • 19 replies
  • 0 likes
  • 10835 Views
  • 19 replies
  • 0 likes

Songs skipping in car

When I upgraded to the iPhone X I've had issues with my songs skipping when I'm in the car. I put the playlists so that they download, so it shouldn't be an internet issue.I've changed the cable that connects to my Land Rover.I've uninstalled and rei...

  • Newbie
  • When I upgraded to the iPhone X I've had issues with my songs skipping when I'm in the car.   I put the playlists so that they download, so it shouldn't be an internet issue. I've changed the...
  • 977 Views
  • 0 replies
  • 1 likes
  • 977 Views
  • 0 replies
  • 1 likes

Autoplay cannot be switch off

My autoplay setting is OFF (Your library/ settings/ playback/ autoplay -> OFF) and Spotify on my iphone keeps automatically play songs that I did not ask for, whenever it finsihes playing the choosen playlist. Hos can I stop this annoying behaviour?

  • Music Fan
  • My autoplay setting is OFF (Your library/ settings/ playback/ autoplay -> OFF) and Spotify on my iphone keeps automatically play songs that I did not ask for, whenever it finsihes playin...
  • Bethany_Dawn
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Error "This video isn't available in this country or on your device."

I get this error whenever I try to open the 99% Invisible podcast on iOS. It's all fine on desktop though. I can also hit play on desktop and tell Spotify to play it on my mobile device, and it works. Why can't I access it directly from the mobile ap...

  • Casual Listener
  • I get this error whenever I try to open the 99% Invisible podcast on iOS. It's all fine on desktop though. I can also hit play on desktop and tell Spotify to play it on my mobile device, and it works...
  • shiryon
  • Newbie
  • 1622 Views
  • 5 replies
  • 1 likes
  • 1622 Views
  • 5 replies
  • 1 likes