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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30699 Views

40 replies

9 likes

  • 30699 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95423 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
  • 1036 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293853 Views

60 replies

15 likes

  • 293853 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Family premium plan question

How do I finish setting up the premium family plan after I pressed the green except invite on the screen ???

Newbie

How do I finish setting up the premium family plan after I pressed the green except  invite on the screen ???

user-removed

Not applicable

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Shuffle an album but other artist's music

HelloWhen I play randomly an album of an artist during this reading I have titles of other singers who comes to mingle with the album of the artist.See the image below while I'm listening to the album of the artist "Eddy de Pretto" we can see downsta...

Regular

Hello When I play randomly an album of an artist during this reading I have titles of other singers who comes to mingle with the album of the artist. See the image below while I'm listening to the ...

user-removed

Not applicable

625 Views

2 replies

0 likes

  • 625 Views
  • 2 replies
  • 0 likes

Cant search

Cant search for music can oblygt play playlists i already have. iPhone 6s Plus. Plz helo. Have restarted my phone and uninstalled and installed Spotify. Same problem

Newbie

Cant search for music can oblygt play playlists i already have. iPhone 6s Plus. Plz helo. Have restarted my phone and uninstalled and installed Spotify. Same problem

user-removed

Not applicable

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Spotify on iOS10 and Kenwood Excelon DDX594

Just started using a new Kenwood Excelon DDX594 in the car and running latest Spotify v8.4.3 on iOS 10.3.2 on iPhone 6+ using Bluetooth. The Kenwood head unit has a Spotify app installed on it. Note: this isn't a CarPlay featured head unit. Audio pla...

Music Fan

Just started using a new Kenwood Excelon DDX594 in the car and running latest Spotify v8.4.3 on iOS 10.3.2 on iPhone 6+ using Bluetooth.  The Kenwood head unit has a Spotify app installed on it....

evdude123

Newbie

9636 Views

13 replies

5 likes

  • 9636 Views
  • 13 replies
  • 5 likes

can't play playlists

I can't play my playlists. I can only play recommend, which is just terrible music. (ios 7)

Newbie

I can't play my playlists. I can only play recommend, which is just terrible music. (ios 7)

user-removed

Not applicable

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Distorted sound / control volume under iOS

Hi, I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5zOnoB8FdZudDcPX4O8WqF there's a very noticable distortion at 1:19...

Visitor

Hi,   I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to   https://open.spotify.com/tra...

zmx80

Regular

5473 Views

6 replies

1 likes

  • 5473 Views
  • 6 replies
  • 1 likes

Solved!! Why the music is quiet?

Hello, guys. I’m having a question. Why the same song does sound louder on Apple Music? I’ve just tested two tracks – Blackout by Garbage and The Cure by Lady Gaga using the same headphones. And songs on Apple Music louder. I set my Spotify settings ...

Visitor

Hello, guys. I’m having a question. Why the same song does sound louder on Apple Music? I’ve just tested two tracks – Blackout by Garbage and The Cure by Lady Gaga using the same headphones. And song...

twerpuser

Casual Listener

181872 Views

14 replies

3 likes

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  • 14 replies
  • 3 likes

Solved!! SOME SONGS DON'T START

dear community, i have about 1000 songs downloaded on my iphone 8...when playing them randomly, sometimes some songs don't start automatically....in summary, either from all songs or from my play-list, i can play 3-4-10 songs with no problem...then s...

Casual Listener

dear community, i have about 1000 songs downloaded on my iphone 8...when playing them randomly, sometimes some songs don't start automatically....in summary, either from all songs or from my play-lis...

marianigiorgio

Casual Listener

979 Views

4 replies

0 likes

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  • 4 replies
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Spotify Running

I don't have anymore the Running part ("Genre et ambiance" in French) wich allow to choose the BPM you want. Did Spotify change something on Spotify Running ?

Newbie

I don't have anymore the Running part ("Genre et ambiance" in French) wich allow to choose the BPM you want. Did Spotify change something on Spotify Running ? 

user-removed

Not applicable

878 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

I have pay already from bank transfer in indonesia

Hello guys, i was wondering why my premium not active yet and why i didn’t get any email for my payment?i transfer payment via bank transfer Thanks

Newbie

Hello guys,   i was wondering why my premium not active yet and why i didn’t get any email for my payment? i transfer payment via bank transfer   Thanks

user-removed

Not applicable

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Battery drain iOS 11

On my iPhone 6s with iOS 11 this app consumer too much battery and this is very terrible. I want to keep Spotify but is very difficult with this problem, please fix it

Music Fan

On my iPhone 6s with iOS 11 this app consumer too much battery and this is very terrible. I want to keep Spotify but is very difficult with this problem, please fix it

timkaren6

Newbie

1248 Views

3 replies

2 likes

  • 1248 Views
  • 3 replies
  • 2 likes

Playback stops after a FRENCH ad

Why is Spotify stops running after a french ad was played ? I'm using an Ipad 2 and what it does is close the Spotify screen and return the ipad to the main screen and then I have to click on the Spotify icon again and press the play button. I've tri...

Newbie

Why is Spotify stops running after a french ad was played ? I'm using an Ipad 2 and what it does is close the Spotify screen and return the ipad to the main screen and then I have to click on the Spo...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Trial deducts money

I registered 30 trial and it deducts rm4 from my acc. why

Casual Listener

I registered 30 trial and it deducts rm4 from my acc. why

Maxim

Spotify Star

687 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Playlist only playing a fraction of the songs on it

So I have a playlist with probably about 300 songs on it currently. It’s only playing about 100 of them, and they seem to be songs that I either have downloaded in my library or frequently listen to outside of the playlist. I want to shuffle the whol...

Newbie

So I have a playlist with probably about 300 songs on it currently. It’s only playing about 100 of them, and they seem to be songs that I either have downloaded in my library or frequently listen to ...

soundster

Music Fan

937 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Music Playback Too Fast

Yesterday my music started playing slightly faster which makes everything unlistenable. Does anyone else have this issue? I’ve been a premium member for several years and this is the first issue I’ve had. Disappointed there isn’t a customer support. ...

Visitor

Yesterday my music started playing slightly faster which makes everything unlistenable. Does anyone else have this issue? I’ve been a premium member for several years and this is the first issue I’ve...

soundster

Music Fan

16809 Views

2 replies

1 likes

  • 16809 Views
  • 2 replies
  • 1 likes

Musica importata da iPhone

Ciao a tutti. Ho importato la musica dal mio iPhone a Spotify. C’e un modo adesso per rimuoverla oltre al doverle eliminare una alla volta? Sono parecchi brani ma non c’e la dicitura Seleziona tutto. Grazie

Casual Listener

Ciao a tutti.  Ho importato la musica dal mio iPhone a Spotify. C’e un modo adesso per rimuoverla oltre al doverle eliminare una alla volta? Sono parecchi brani ma non c’e la dicitura Seleziona...

387 Views

0 replies

1 likes

  • 387 Views
  • 0 replies
  • 1 likes

Offline Music is gone and DOWNLOAD LINE disappeared from App ???? !!!!!!

Hello All. All my downlaods are gone and even the line that says "Downloads" on the app has dissapeared! I have double checked and have not downloaded music to more than 3 devices. On my iphone not only has all the offline music dissapered but even a...

Newbie

Hello All.  All my downlaods are gone and even the line that says "Downloads" on the app has dissapeared!  I have double checked and have not downloaded music to more than 3 devices. On my ...

Lorenzo_NGG

Roadie

1142 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Like dislike buttons

Are the like and dislike buttons coming to iOS? 

Music Fan

Are the like and dislike buttons coming to iOS? 

user-removed

Not applicable

621 Views

1 replies

0 likes

dislike
IOS 11
like
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  • 1 replies
  • 0 likes

Making playlist public

How do I make a playlist public? I’ve tried everything and it’s just not happening. It doesn’t even have an option to make it public when I push on the top right corner...

Newbie

How do I make a playlist public? I’ve tried everything and it’s just not happening. It doesn’t even have an option to make it public when I push on the top right corner... 

phan_times

Community Legend

10835 Views

1 replies

0 likes

  • 10835 Views
  • 1 replies
  • 0 likes