Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30705 Views

40 replies

9 likes

  • 30705 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95431 Views

115 replies

12 likes

Other
  • 95431 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
  • 1037 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293861 Views

60 replies

15 likes

  • 293861 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123765 Views

19 replies

38 likes

  • 123765 Views
  • 19 replies
  • 38 likes

Local files not showing up on iPhone

Hello, I have an iTunes album that I have been trying to import onto Spotify for a while now. The songs show up on my Spotify's local files section but the problem is when I move this to a playlist the songs don't even show up on my iPhone. I have a ...

Newbie

Hello, I have an iTunes album that I have been trying to import onto Spotify for a while now. The songs show up on my Spotify's local files section but the problem is when I move this to a playlist t...

eweekly

Newbie

7209 Views

8 replies

0 likes

  • 7209 Views
  • 8 replies
  • 0 likes

Download Folder Missing

Hello,Why doesn't my iPhone app have a "Downloads" folder? My friend has a folder that shows all her downloaded songs or albums. I have to manually search each song I want to hear and I'd rather have all my downloaded songs in one place.

Newbie

Hello, Why doesn't my iPhone app have a "Downloads" folder? My friend has a folder that shows all her downloaded songs or albums. I have to manually search each song I want to hear and I'd rather ...

Jillyfern

Casual Listener

3409 Views

8 replies

6 likes

  • 3409 Views
  • 8 replies
  • 6 likes

Solved!! Spotify app not working after iOS 11.2 update.

I've been using Spotify app for very long. Today I updated my iPhone 7 to iOS 11.2 and suddenly the app seems to be unfunctional. All what now happens is it will show me only white blank screen at the startup and after like 4-5 seconds automatically ...

Newbie

I've been using Spotify app for very long. Today I updated my iPhone 7 to iOS 11.2 and suddenly the app seems to be unfunctional. All what now happens is it will show me only white blank screen ...

Alexandrand

Newbie

8275 Views

2 replies

1 likes

  • 8275 Views
  • 2 replies
  • 1 likes

Playlist doesn't show local files on iPhone

I've imported my local files, and added them to a playlist. They're m4a, and play just fine on my desktop. When I launch Spotify on my iPhone, the playlist shows up but no songs are there and there's no option to play the playlist. I've tried all the...

Regular

I've imported my local files, and added them to a playlist. They're m4a, and play just fine on my desktop. When I launch Spotify on my iPhone, the playlist shows up but no songs are there and there's...

bobharbison

Regular

12218 Views

5 replies

6 likes

  • 12218 Views
  • 5 replies
  • 6 likes

Spotify disabled while on bluetooth

My carstereo got a built-in spotify app, in there I can't search for songs or artists, only being able to browse through existing playlists and discover etc (which I do understand, from a car-safety point of view) So, when I connect my phone to my ca...

Casual Listener

My carstereo got a built-in spotify app, in there I can't search for songs or artists, only being able to browse through existing playlists and discover etc (which I do understand, from a car-safety ...

catch82

Casual Listener

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

Uploading a song from a playlist that is an advert

Are there any restrictions in uploading a short radio style advert as song/mp3 file and including it in a playlist?

Newbie

Are there any restrictions in uploading a short radio style advert as song/mp3 file and including it in a playlist?

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Solved!! Can't log in after 14 days in foreign country

I have recently moved to the USA from Ireland and can now not log into my Spotify account as it says I am unable to do so in a foreign country after 14 days. I will be travelling between USA and Ireland and need to use my Spotify in both regions. How...

Newbie

I have recently moved to the USA from Ireland and can now not log into my Spotify account as it says I am unable to do so in a foreign country after 14 days.   I will be travelling between ...

Beto1818

Newbie

12476 Views

6 replies

0 likes

  • 12476 Views
  • 6 replies
  • 0 likes

Spotify app crashing, no longer logging in through facebook and have no access to music

For some reason when I went to load Spotify up for music on my work commute today, it was logged out and the app continuously kept crashing. I use my iPhone 8+ with Apple car play in one of my cars, and use it also to stream to my Xbox/ps4. Up until ...

Newbie

For some reason when I went to load Spotify up for music on my work commute today, it was logged out and the app continuously kept crashing. I use my iPhone 8+ with Apple car play in one of my cars, ...

508 Views

0 replies

0 likes

  • 508 Views
  • 0 replies
  • 0 likes

Solved!! Can't remote my iPad's sound intensity in Spotify from my iPhone

I can remote everything from my iPhone while i listening Spotify for pc but i can not remote Spotify for iPad. Its working with pause, stop or change the songs or playlist but cant change the sound intensity. And also if i pause a song for a little t...

Casual Listener

I can remote everything from my iPhone while i listening Spotify for pc but i can not remote Spotify for iPad. Its working with pause, stop or change the songs or playlist but cant change the sound i...

MattSuda

Spotify Star

3453 Views

3 replies

0 likes

  • 3453 Views
  • 3 replies
  • 0 likes

No Longer able to shuffle music folders??

I thought it was a primuim problem, or an update with my phone/app (Updated my phone and app) but i used to be able to shuffle my music from any folder/Sub folder i created. am i missing something??

Newbie

I thought it was a primuim problem, or an update with my phone/app (Updated my phone and app) but i used to be able to shuffle my music from any folder/Sub folder i created. am i missing something??&...

user-removed

Not applicable

1150 Views

4 replies

2 likes

shuffle
  • 1150 Views
  • 4 replies
  • 2 likes

Downloading albums not selected for download

I have reinstalled the app a few times and always happens the same, it keeps downloading albums that I don’t have selected for download and then I end up reaching the limit and not having the ones I selected to download.This happens for some time, ev...

Newbie

I have reinstalled the app a few times and always happens the same, it keeps downloading albums that I don’t have selected for download and then I end up reaching the limit and not having the ones I ...

user-removed

Not applicable

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

70% de canciones en listas en gris

Hola,Migre a un nuevo iphone. Baje el app de iCloud. Al iniciar sesion pude notar que la mayoria de canciones estaba en gris y no se pueden reproducir. No es un tema de licencia porque puedo agregar las mismas canciones. He reinstalado el app pero el...

Newbie

Hola, Migre a un nuevo iphone. Baje el app de iCloud. Al iniciar sesion pude notar que la mayoria de canciones estaba en gris y no se pueden reproducir. No es un tema de licencia porque puedo agrega...

1320 Views

0 replies

3 likes

  • 1320 Views
  • 0 replies
  • 3 likes

Stations on PC App Bug

When I go to add MY playlist to make a station, it refuses to play or list any song I actually have in that station, but instead plays the genre and not the playlists! It also never does get to the actual playlist. I scrolled down, played the song, s...

Regular

When I go to add MY playlist to make a station, it refuses to play or list any song I actually have in that station, but instead plays the genre and not the playlists! It also never does get to the a...

514 Views

0 replies

0 likes

  • 514 Views
  • 0 replies
  • 0 likes

Last song in queue not showing up

the last song in my queue won’t show up, i’ve tried deleting the app and logging in again and it won’t work. if anyone knows how to help it would be appreciated!

Newbie

the last song in my queue won’t show up, i’ve tried deleting the app and logging in again and it won’t work. if anyone knows how to help it would be appreciated!

759 Views

0 replies

10 likes

  • 759 Views
  • 0 replies
  • 10 likes

Playback notification not working

When playing a song the playback is staying at 0:00 on the lock screen and notification centre. Even skipping songs doesn’t help. Screenshot is 10 seconds into the song. It works in control panel. iPhone XiOS 11.2.6

Newbie

When playing a song the playback is staying at 0:00 on the lock screen and notification centre. Even skipping songs doesn’t help.    Screenshot is 10 seconds into the song. It works in co...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Podcasts on Ipad

Has there been, or can we get, any update on when we can expect podcasts to show up on the iPad app? It's frustrating that they show up on all my other devices. I know the trick to start it on your phone and then pull it up on the iPad, but this only...

Newbie

Has there been, or can we get, any update on when we can expect podcasts to show up on the iPad app?  It's frustrating that they show up on all my other devices.  I know the trick to start ...

715 Views

0 replies

0 likes

  • 715 Views
  • 0 replies
  • 0 likes

Spotify app says offline

On both my wife and my iPhones, Spotify constantly says it’s offline, or goes so slowly it won’t play a single song. Every other app on my phone works fine during this time including internet access. Is there a setting on our account we need to chang...

Casual Listener

On both my wife and my iPhones, Spotify constantly says it’s offline, or goes so slowly it won’t play a single song. Every other app on my phone works fine during this time including internet access....

jennawats

Music Fan

5515 Views

5 replies

0 likes

  • 5515 Views
  • 5 replies
  • 0 likes

Solved!! 【iOS11】How to save song on lockscreen

Hello Spotify community. I often use Spotify while getting train. I try to save song at lockscreen,But I couldn't save it. It should have been able to be done on ios 8.Does anyone know how to do this?

Newbie

Hello Spotify community. I often use Spotify while getting train. I try to save song at lockscreen,But I couldn't save it. It should have been able to be done on ios 8. Does anyone know how to do th...

user-removed

Not applicable

1293 Views

1 replies

0 likes

  • 1293 Views
  • 1 replies
  • 0 likes

Spotify with Sony Radio

Hi, my radio is the "Sony XAV-V631BT" and I would like to hear my spotify music in my car with BT Audio after my iPhone has been connected via bluetooth. This is already working when I start Spotify in advance on my Phone. Now when I get into my car ...

Newbie

Hi,   my radio is the "Sony XAV-V631BT" and I would like to hear my spotify music in my car with BT Audio after my iPhone has been connected via bluetooth. This is already working when I start...

981 Views

0 replies

0 likes

  • 981 Views
  • 0 replies
  • 0 likes