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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

236351 Views

56 replies

13 likes

  • 236351 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158552 Views

507 replies

108 likes

  • 158552 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108183 Views

19 replies

38 likes

  • 108183 Views
  • 19 replies
  • 38 likes

Can’t login because of location

When I connect using my FB account, Spotify gives me the following error: “Login failedYou can only use Spotify abroad for 14 days.” The problem is I I’ve abroad, it’s been the case for the past 3 years. My FB account is in US, my phone is in US, etc...

Newbie

When I connect using my FB account, Spotify gives me the following error:  “Login failed You can only use Spotify abroad for 14 days.”   The problem is I I’ve abroad, it’s been the...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Unable to connect to Spotify over WiFi

HiI recently purchased a new iPhone 8 64GB. I've been a Spotify premium user for a while now, mostly via my mobile provider's packaging of plans, but for some reason I cannot get music or even connect to spotify if I am using WiFi on this phone. My i...

Newbie

Hi I recently purchased a new iPhone 8 64GB. I've been a Spotify premium user for a while now, mostly via my mobile provider's packaging of plans, but for some reason I cannot get music or even conn...

534 Views

0 replies

2 likes

  • 534 Views
  • 0 replies
  • 2 likes

Superuser Contribution running time of playlist

On my Mac I can see the minutes of each song (on the far right) but on my IPhone I can't see it which is a problem when teaching fitness classes. I want to see the total length of time for a playlist and each song.

Newbie

On my Mac I can see the minutes of each song (on the far right) but on my IPhone I can't see it which is a problem when teaching fitness classes. I want to see the total length of time for a playlist...

Jack

Roadie

10114 Views

1 replies

0 likes

  • 10114 Views
  • 1 replies
  • 0 likes

the music stops by itself

the music stops by itself, I have a iPhone 7

Newbie

the music stops by itself, I have a iPhone 7

catleigh529

Casual Listener

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Shuffle Play on iPhone

Does anyone know why, when I shuffle play on my phone, it throws in lots of other songs from other albums (like the radio function) but when I play on my computer it just shuffles the songs from the album I'm listening to, as intended? It's super ann...

Casual Listener

Does anyone know why, when I shuffle play on my phone, it throws in lots of other songs from other albums (like the radio function) but when I play on my computer it just shuffles the songs from the ...

ejohns42

Casual Listener

1966 Views

6 replies

0 likes

iphone
Shuffle play
  • 1966 Views
  • 6 replies
  • 0 likes

Time stamp while playing

Hello,Everytime I update my phone, the time indicator starts disappearing after playing for a few seconds and I have to tap the screen to bring it back on, then it disappears again. I am a fitness instructor and we rely on time lapsed and remaining t...

Newbie

Hello, Everytime I update my phone, the time indicator starts disappearing after playing for a few seconds and I have to tap the screen to bring it back on, then it disappears again. I am a fitness ...

461 Views

0 replies

1 likes

  • 461 Views
  • 0 replies
  • 1 likes

Solved!! Font size on iphone 5s

Hi there! I've just started to use Spotify, and I came across a little bit of an annoying problem. I've read that you've recently increased the font size in the phone app, because it was too small on larger phone screens. But as I've got an Iphone 5s...

Casual Listener

Hi there!  I've just started to use Spotify, and I came across a little bit of an annoying problem. I've read that you've recently increased the font size in the phone app, because it was too s...

gergoviki

Casual Listener

2365 Views

2 replies

0 likes

  • 2365 Views
  • 2 replies
  • 0 likes

Notifications and pausing

I will be driving and using my aux chord and I will get a text or Snapchat and my music will pause. I will play my music again and I will get another notification, pauses. It’s not only when I’m driving it’s whenever Spotify is open. I have tried put...

Newbie

I will be driving and using my aux chord and I will get a text or Snapchat and my music will pause. I  will play my music again and I will get another notification, pauses. It’s not only when I’...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
  • 0 likes

iPhone 7 becomes very hot while playing Spotify

I have an iPhone 7 with the newest version of ios11 and the last version of your app. My phone always becomes very hot while playing music via Spotify Connect. I already tried to delete and reinstall the app but I still have the same problem. At the ...

Casual Listener

I have an iPhone 7 with the newest version of ios11 and the last version of your app. My phone always becomes very hot while playing music via Spotify Connect. I already tried to delete and reinstall...

540 Views

0 replies

3 likes

  • 540 Views
  • 0 replies
  • 3 likes

Constantly skipping, pausing, and starting for no reason!

Spotify keeps stopping, starting, scrubbing, and playing for no reason! I’ll be playing something, and then it’ll skip or pause-and it won’t atop until I restart the app. It usually then continues, and sometimes even does it if I’ve closed the app. I...

Newbie

Spotify keeps stopping, starting, scrubbing, and playing for no reason! I’ll be playing something, and then it’ll skip or pause-and it won’t atop until I restart the app. It usually then continues, a...

626 Views

0 replies

0 likes

  • 626 Views
  • 0 replies
  • 0 likes

Replacing an album that has been removed from spotify

Hi, One of my favorite albums, The Suburbs by Arcade Fire has just disappeared from the service. I listen to this album about once a week so I'm really notcing the loss. I actually own the CD of this album, so is there any way I can get the CD copy o...

Casual Listener

Hi,   One of my favorite albums, The Suburbs by Arcade Fire has just disappeared from the service. I listen to this album about once a week so I'm really notcing the loss.   I actually ...

user-removed

Not applicable

773 Views

3 replies

0 likes

  • 773 Views
  • 3 replies
  • 0 likes

Better iOS EQ

Hi Spotify, I have been using premium for almost a year now and I never want to be without it again.Unfortunately, you‘re making my life sad. I happen to own very good over ear headphones. I was listening on Android until recently, using the Equalize...

Casual Listener

Hi Spotify,   I have been using premium for almost a year now and I never want to be without it again. Unfortunately, you‘re making my life sad. I happen to own very good over ear headphones....

Mangwe

Newbie

6604 Views

3 replies

5 likes

  • 6604 Views
  • 3 replies
  • 5 likes

Local files disappearing from playlists on mobile device?

So as of this morning, all of my local files were perfectly downloaded in my playlist on my phone. Somewhere between then and now, they have completely disappeared from the playlist. I added a few more local files in the playlist, but now none of the...

Newbie

So as of this morning, all of my local files were perfectly downloaded in my playlist on my phone. Somewhere between then and now, they have completely disappeared from the playlist. I added a few mo...

681 Views

0 replies

2 likes

  • 681 Views
  • 0 replies
  • 2 likes

Lost playlist

I have been using Spotify free for years.Some days ago I upgraded to Premium and now my music is gone.What has happend?I did not delete my self.

Newbie

I have been using Spotify free for years. Some days ago I upgraded to Premium and now my music is gone. What has happend? I did not delete my self.  

PhantomDiesel

Roadie

540 Views

1 replies

0 likes

lost playlist
  • 540 Views
  • 1 replies
  • 0 likes

so i can play my playlist on my account but when i log onto another account i can’t see it

right so i can play the playlist on my account but if i log out and go onto another account and go to my profile (which it’s following) it won’t show up so i have to copy and paste the link to find it, why doesn’t it just show up? it’s a public colla...

Visitor

right so i can play the playlist on my account but if i log out and go onto another account and go to my profile (which it’s following) it won’t show up so i have to copy and paste the link to find i...

427 Views

0 replies

1 likes

  • 427 Views
  • 0 replies
  • 1 likes

Solved!! Using Spotify Basic on iPod Touch 6th gen

Got a new iPod touch for Christmas, downloaded the Spotify app for it. With just having a basic account, the functionality of the app appears very limited. You can't choose to play individual songs, it seems like you can only shuffle play. I do not m...

Newbie

Got a new iPod touch for Christmas, downloaded the Spotify app for it. With just having a basic account, the functionality of the app appears very limited. You can't choose to play individual songs, ...

Bethany_Dawn

Community Legend

6730 Views

1 replies

0 likes

  • 6730 Views
  • 1 replies
  • 0 likes

All offline music gone

Hey, can someone help me, all my offline music is gone again. Had the same problems a few weeks earlier, reinstalled the app a few times but still have the problem. Super frustrating couse i’m Traveling right now and cannot listen to my music

Casual Listener

Hey,   can someone help me, all my offline music is gone again. Had the same problems a few weeks earlier, reinstalled the app a few times but still have the problem. Super frustrating couse i...

thijmenz

Casual Listener

503 Views

1 replies

0 likes

Offline modus
  • 503 Views
  • 1 replies
  • 0 likes

The App crashes before I can log on

So I changed my Password and I just had to log in with the new Password on my Computer but on my Phone App just crashes with an error message that says I can't log in my Username or Password is wrong.I don't want to reinstall since I don't know what ...

Regular

So I changed my Password and I just had to log in with the new Password on my Computer but on my Phone App just crashes with an error message that says I can't log in my Username or Password is wrong...

Luke

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes