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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138591 Views

503 replies

108 likes

  • 138591 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97695 Views

19 replies

38 likes

  • 97695 Views
  • 19 replies
  • 38 likes

Error when connected to wifi

When I'm at home, connected to wifi, Spotify won't search or work. What I've already tried:I checked if offline mode was one - it wasn'tI've restarted the app several times - it didn't helpI re-installed the app, that also didn't work.As soon as I tu...

Casual Listener

When I'm at home, connected to wifi, Spotify won't search or work.   What I've already tried: I checked if offline mode was one - it wasn't I've restarted the app several times - it didn't ...

Hubo

Community Legend

1050 Views

5 replies

0 likes

  • 1050 Views
  • 5 replies
  • 0 likes

When Playing an Album on Shuffle, Random Songs are Inserted

I recently started using Spotify free to see how I liked the service. On my desktop it works fine, but I've noticed an issue with playback on my phone. When I select an album from an artist, I only have the option to Shuffle Play. I assume that's bec...

Newbie

I recently started using Spotify free to see how I liked the service.  On my desktop it works fine, but I've noticed an issue with playback on my phone.   When I select an album from an a...

bobgob

Newbie

2566 Views

2 replies

0 likes

  • 2566 Views
  • 2 replies
  • 0 likes

Spotify Crashing when opening on iPod Touch

The app keeps crashing when I open it on my ipod touch. I even bought a new ipod touch because i thought something was wrong with my old one. Everything is fully updated and brand new! Help!

Regular

The app keeps crashing when I open it on my ipod touch.  I even bought a new ipod touch because i thought something was wrong with my old one. Everything is fully updated and brand new...

taramasud

Regular

2106 Views

4 replies

0 likes

  • 2106 Views
  • 4 replies
  • 0 likes

Spotify not working

I have a iPhone 6s Plus and for some reason within the last 2 weeks ever time I get into my car and the Bluetooth connects Spotify will flash and lock up and will not play music nor give me an option to choose a song. I’ve tried reinstalling, rebooti...

Newbie

I have a iPhone 6s Plus and for some reason within the last 2 weeks ever time I get into my car and the Bluetooth connects Spotify will flash and lock up and will not play music nor give me an option...

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

Now playing and next in queue is missing

I have this problem for a while and can’t figure out yet. I did try to reinstall the app. My device is iphone8 on lastest fw (11.2.1)

Casual Listener

I have this problem for a while and can’t figure out yet. I did try to reinstall the app. My device is iphone8 on lastest fw (11.2.1)  

xvernx

Newbie

645 Views

3 replies

0 likes

  • 645 Views
  • 3 replies
  • 0 likes

Spotify stops in Nike+ Run

Anyone could help me ?I use Spotify Premium with Nike Running, and when I start run the spotify play ok, but after 10 minutes it stops play and only after stop and play many times, it back to play. I use an Iphone 5s.The Nike Running mobile data is e...

Newbie

Anyone could help me ? I use Spotify Premium with Nike Running, and when I start run the spotify play ok, but after 10 minutes it stops play and only after stop and play many times, it back to play....

crackerdooby

Newbie

2713 Views

2 replies

2 likes

  • 2713 Views
  • 2 replies
  • 2 likes

Solved!! Shuffle Shutting off while on Bluetooth

Ever since I updated my iPhone to iOS 11, shuffle does not work in my car (on Bluetooth). I click shuffle and it immediately goes back to alphabetical order. Shuffle still works when it’s not on Bluetooth though. Does anyone know how to fix this?

Music Fan

Ever since I updated my iPhone to iOS 11, shuffle does not work in my car (on Bluetooth). I click shuffle and it immediately goes back to alphabetical order. Shuffle still works when it’s not on Blue...

adamgall89

Regular

13688 Views

36 replies

6 likes

  • 13688 Views
  • 36 replies
  • 6 likes

Spotify on iOS 11 Battery Issues

I am copying a post that was closed since I am having the same issue. Ever since I updated to iOS 11 on my iPhone 5SE, Spotify has been extremely bad with battery drain. Playing 39mins of dowloaded music (Not even streaming) takes 16% of my charge. F...

Music Fan

  I am copying a post that was closed since I am having the same issue.   Ever since I updated to iOS 11 on my iPhone 5SE, Spotify has been extremely bad with battery drain. Playing 3...

drown

Newbie

1110 Views

1 replies

3 likes

  • 1110 Views
  • 1 replies
  • 3 likes

Superuser Contribution Log In button does not work on iOS 11

Today, I got an iPhone 8 Plus with iOS 11, and I cannot log into the Spotify app. Tapping "Log In" does... nothing. Clicking "Create Account" does... nothing.

Newbie

Today, I got an iPhone 8 Plus with iOS 11, and I cannot log into the Spotify app. Tapping "Log In" does... nothing. Clicking "Create Account" does... nothing.

Tamara1234

Newbie

8611 Views

9 replies

12 likes

  • 8611 Views
  • 9 replies
  • 12 likes

Repeat playlist on iPhone

I can not find out how to repeat a playlist on an iPhone? WHen the playlist is done, I have to log in again (!) and start it again myself

Casual Listener

I can not find out how to repeat a playlist on an iPhone? WHen the playlist is done, I have to log in again (!) and start it again myself

E28

Casual Listener

26129 Views

4 replies

0 likes

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  • 4 replies
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I cannot get local files artwork onto iPhone

i bought music from itunes and synced the local files into my mac. the artwork is showing up fine on my mac however when i sync it to my phone the album artwork is gone anyone have any idea how to solve

Newbie

i bought music from itunes and synced the local files into my mac. the artwork is showing up fine on my mac however when i sync it to my phone the album artwork is gone anyone have any idea how to so...

413 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Superuser Contribution Shove Spotify up your **bleep**

I do not have the Spotify premium app, I do not want to pay £9 a month to listen to my friends playlists. My friend suggests songs for me to listen to, Spotify wants me to listen to a whole album on shuffle play to get to the track I want..... **blee...

Newbie

I do not have the Spotify premium app, I do not want to pay £9 a month to listen to my friends playlists. My friend suggests songs for me to listen to, Spotify wants me to listen to a whole album on ...

Jack

Roadie

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

I have an android phone and ipod touch.

Can i play offline on my android and i pod touch?? I use my i pod for the gym not my phone

Newbie

Can i play offline on my android and i pod touch?? I use my i pod for the gym not my phone

tijnrenders

Regular

678 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Local Files

I have my local files on my desktop but I cannot get them on my IPhone. I have allowed access past the firewall for Spotify, hit download on the playlist on my Mac and phone, logged in and out of both versions, I have tried everything. Can someone pl...

Casual Listener

I have my local files on my desktop but I cannot get them on my IPhone. I have allowed access past the firewall for Spotify, hit download on the playlist on my Mac and phone, logged in and out of bot...

tijnrenders

Regular

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Iphone 6s-Marantz NA6005 connection problems

I recently bought Marantz NA6005 streamer and connect Spotify through my Iphone 6s. Noticed two problems so far: a) while listening to Spotify twice within an hour had static noise, and b) suddenly streamer turned off completely and Spotify did the s...

Newbie

I recently bought Marantz NA6005 streamer and connect Spotify through my Iphone 6s. Noticed two problems so far: a) while listening to Spotify twice within an hour had static noise, and b) suddenly s...

Taruskin

Newbie

1126 Views

1 replies

0 likes

  • 1126 Views
  • 1 replies
  • 0 likes

Shuffle bug

Whenever I'm in the car, and spotify is playing through bluetooth, it won't shuffle. I can even click the icon and the light will go on, but the next song is always whatever is next alphabetically. In order to truly shuffle, I have to play the shuffl...

Newbie

Whenever I'm in the car, and spotify is playing through bluetooth, it won't shuffle. I can even click the icon and the light will go on, but the next song is always whatever is next alphabetically. I...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

Problems with listening to followed artists

I have had a quite annoying problem with Spotify for some time now.When browsing my followed artists some show that there’s n amount of downloaded tracks.That’s all fine and dandy but when I select this artist it only shows me these ’downloaded’ trac...

Newbie

I have had a quite annoying problem with Spotify for some time now. When browsing my followed artists some show that there’s n amount of downloaded tracks. That’s all fine and dandy but when I sele...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes