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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30687 Views

40 replies

9 likes

  • 30687 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95416 Views

115 replies

12 likes

Other
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  • 115 replies
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293848 Views

60 replies

15 likes

  • 293848 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123753 Views

19 replies

38 likes

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  • 19 replies
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Superuser Contribution Won't let me skip anymore

Hi, So I've been using Spotify for just over a year, and I've been able to skip as much as I like, using my iPad mini 3, without premium. Today, I go to go through my weekly discoveries playlist, and it won't let me skip ANYTHING. The skip button was...

Casual Listener

Hi,   So I've been using Spotify for just over a year, and I've been able to skip as much as I like, using my iPad mini 3, without premium. Today, I go to go through my weekly discoveries play...

Vanessa221

Newbie

36809 Views

16 replies

1 likes

  • 36809 Views
  • 16 replies
  • 1 likes

How can I add all the music from playlist to my songs?

Does anybody know how to add all playlist songs to my songs on iOS app? It’s so annoying to add them one by one. Thank you.

Newbie

Does anybody know how to add all playlist songs to my songs on iOS app? It’s so annoying to add them one by one. Thank you.

Bethany_Dawn

Community Legend

585 Views

1 replies

1 likes

  • 585 Views
  • 1 replies
  • 1 likes

Better Control on Documents and data (Oversized)

Hi, I would like to ask if the team of developers could improve the documents and date management on the App.I'll explain : The application uses a lot of space for nothing and it's also impossible to clear the songs we choosed to download one day and...

Newbie

Hi,   I would like to ask if the team of developers could improve the documents and date management on the App. I'll explain : The application uses a lot of space for nothing and it...

519 Views

0 replies

1 likes

  • 519 Views
  • 0 replies
  • 1 likes

No se descargan canciones

Hola qué tal , querías saber si me podían ayudar , yo tengo mi cuenta premium Spotify , yo pongo a descargar las canciones y luego salgo de la aplicación las dejo en segundo plano pero no se descargan , yo tengo a la aplicación y se empiezan a descar...

Newbie

Hola qué tal , querías saber si me podían ayudar , yo tengo mi cuenta premium Spotify , yo pongo a descargar las canciones y luego salgo de la aplicación las dejo en segundo plano pero no se descarga...

yusefsadik

Newbie

6752 Views

8 replies

4 likes

  • 6752 Views
  • 8 replies
  • 4 likes

Preventing sync, how to

Spotify help desk told me I could only have 3333 songs downloaded on a total of 3 devices for a total of 9999. I have a Premium subscription. I have both an Ipad mini and a Samsung android tablet (with 64 Gb mini SD - had hoped to get all my music on...

Newbie

Spotify help desk told me I could only have 3333 songs downloaded on a total of 3 devices for a total of 9999. I have a Premium subscription. I have both an Ipad mini and a Samsung android tablet (wi...

MattSuda

Spotify Star

872 Views

1 replies

0 likes

  • 872 Views
  • 1 replies
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Solved!! Song stops when iPhone screen goes black

I have to keep my iPhone screen active to be able to listen to my music, when the screen goes black the music stops. What should I do?

Newbie

I have to keep my iPhone screen active to be able to listen to my music, when the screen goes black the music stops. What should I do?

Chrissiefox1

Casual Listener

353468 Views

35 replies

8 likes

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  • 35 replies
  • 8 likes

Offline while on the network? No streaming...

Hey folks...first off...not that tech savvy so bare with me.When I am off a wifi connection but still on an LTE/3G network my account goes to the offline mode and I cannot get back to the online mode to stream. I am aware that this would mean that I ...

Newbie

Hey folks...first off...not that tech savvy so bare with me. When I am off a wifi connection but still on an LTE/3G network my account goes to the offline mode and I cannot get back to the online mo...

543 Views

0 replies

0 likes

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Solved!! Gap between songs

I teach cycling classes and I can't figure out how to go from song to song without air time. I turned on the 'No Gap'button on my IPhone, but it didn't seem to help.Please advice. Thank you!

Casual Listener

I teach cycling classes and I can't figure out how to go from song to song without air time. I turned on the 'No Gap' button on my IPhone, but it didn't seem to help. Please advice. Thank you!

amarsha4

Regular

36550 Views

6 replies

1 likes

  • 36550 Views
  • 6 replies
  • 1 likes

Spotify login error (8) cannot connect to Spotify

Currently I'm having issues having my spotify premium account connect to my algoriddim djay pro app. When I log on to djay pro it's stating "spotify login error" "cannot connect to spotify (8)". Although my spotify app works fine, it seems it's havin...

Casual Listener

Currently I'm having issues having my spotify premium account connect to my algoriddim djay pro app. When I log on to djay pro it's stating "spotify login error" "cannot connect to spotify (8)". Alth...

Db96

Newbie

8574 Views

18 replies

2 likes

  • 8574 Views
  • 18 replies
  • 2 likes

I don’t have the download tab in the Spotify app

I use to have my downloaded tab in my devices (iPad and iPhone) but now i only have the regular online tabs although I am offline.

Newbie

I use to have my downloaded tab in my devices (iPad and iPhone) but now i only have the regular online tabs although I am offline.

osornios

Spotify Star

838 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Your Library: Add a "Downloads" Tab/Playlist

Let me know if I'm missing something, but when I'm offline (i.e. riding subway) the only way for me to listen to my downloaded music is either by shuffling playlists (that might have a downloaded track or two), scrolling through my music looking for ...

Music Fan

Let me know if I'm missing something, but when I'm offline (i.e. riding subway) the only way for me to listen to my downloaded music is either by shuffling playlists (that might have a downloaded tra...

osornios

Spotify Star

1463 Views

1 replies

0 likes

downloaded music
iOS
Your Library
  • 1463 Views
  • 1 replies
  • 0 likes

Downloads menu disappeared from Library in iPhone app

The Downloads menu has disappeared from the Library in the iPhone app. This was apparently an intentional change with the latest update. As a result, there is no way to browse available music when listening offline. This makes absosutely no sense, as...

Casual Listener

The Downloads menu has disappeared from the Library in the iPhone app. This was apparently an intentional change with the latest update. As a result, there is no way to browse available music when li...

osornios

Spotify Star

998 Views

3 replies

1 likes

  • 998 Views
  • 3 replies
  • 1 likes

"Downloads" menu item missing in My Library (iPhone 8+, Spotify 8.4.37.704)

The "Downloads" menu item recently disappeared from the "My Library" view on my iPhone. I download a lot of my music, so this makes it INCREDIBLY IRRITATING to find an album that I've downloaded. Does anyone have an explanation for why this option ha...

Newbie

The "Downloads" menu item recently disappeared from the "My Library" view on my iPhone. I download a lot of my music, so this makes it INCREDIBLY IRRITATING to find an album that I've downloaded...

osornios

Spotify Star

1396 Views

3 replies

2 likes

  • 1396 Views
  • 3 replies
  • 2 likes

Download Folder missed

hi guys, i can’t see my download folder in my account premium.somebody can help me??

Newbie

hi guys, i can’t see my download folder in my account premium. somebody can help me??   

osornios

Spotify Star

923 Views

5 replies

1 likes

  • 923 Views
  • 5 replies
  • 1 likes

Download folders gone

Please put this back, this was a really convenient way to listen to my offline collection. Its pretty awful to remove this folder to encourage more online listening tbh.

Music Fan

Please put this back, this was a really convenient way to listen to my offline collection. Its pretty awful to remove this folder to encourage more online listening tbh. 

osornios

Spotify Star

973 Views

1 replies

4 likes

downloads
  • 973 Views
  • 1 replies
  • 4 likes

Logg in

I can't login to my account it says i can't use it for 14 days

Newbie

I can't login to my account  it says i can't use it for 14 days

juli151

Regular

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Downloaded songs getting deleted

Hello, For some reason (and it’s happened 3x already this week) all my downloaded songs get erased and I need to re-download them. They are still in my personal library but can’t be listened offline unless I download them again. Also when I’m listeni...

Newbie

Hello,    For some reason (and it’s happened 3x already this week) all my downloaded songs get erased and I need to re-download them. They are still in my personal library but can’t be li...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Controlling iPhone's music with Google Home

Ok, so I understand I can control music playing on a Google Home device, etc. with my iPhone via Spotify Connect, but if I were to play Spotify music on my iPhone, would there be a way for me to control the music playing on my iPhone with my Google H...

Casual Listener

Ok, so I understand I can control music playing on a Google Home device, etc. with my iPhone via Spotify Connect, but if I were to play Spotify music on my iPhone, would there be a way for me to cont...

1387 Views

0 replies

1 likes

google
Google Assistant
Google Home
iOS
iphone
Spotify
  • 1387 Views
  • 0 replies
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Playlists overriding Crossfade Settings

Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which include 5 or 10 second crossfades.

Casual Listener

Was there a new "feature" rolled out that allows playlist creators to override the local crossfade settings? I'm noticing sporadic, platform independent (iOS, FireTV, Windows) playlists which in...

512 Views

0 replies

0 likes

  • 512 Views
  • 0 replies
  • 0 likes

Song title frozen on my lock screen

I have an iPhone and a song I played earlier is still frozen on my lock screen even though a different song is playing. How do I fix that?

Newbie

I have an iPhone and a song I played earlier  is still frozen on my lock screen even though a different song is playing. How do I fix that?  

ethanxcostello

Casual Listener

3888 Views

1 replies

1 likes

  • 3888 Views
  • 1 replies
  • 1 likes