Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Superuser Contribution Lyrics

First i had the free version (german) and now i have the premium version (english) and there is still no lyrics Funktion? My Girlfriend has the same Phone (IPhone 7) and the same settings but she have lyrics? **bleep** how can i get them too?

  • Newbie
  • First i had the free version (german)  and now i have the premium version (english) and there is still no lyrics Funktion?   My Girlfriend has the same Phone (IPhone 7) and the same setti...
  • Melody
  • Spotify
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Album Name not automatically entered in Playlist anymore

Hi all Thank you in advance for your time. I just spotted that if I add an Album to my playlist I have to type it manually via iPhone. Beforehand there was the album title autmatically entered. Is there a possibility to change this back to the automa...

  • Newbie
  • Hi all   Thank you in advance for your time. I just spotted that if I add an Album to my playlist I have to type it manually via iPhone. Beforehand there was the album title autmatically ent...
  • markbrauer
  • Regular
  • 652 Views
  • 3 replies
  • 4 likes
  • 652 Views
  • 3 replies
  • 4 likes

"Something went wrong" can't like or dislike songs

Radio is constantly giving me an error when trying to thumbs up or down a song. The only consistent way to fix is to uninstall the app and reinstall but that only fixes it for about 24 hours. Is there a solution to this? I am sick of downloading this...

  • Casual Listener
  • Radio is constantly giving me an error when trying to thumbs up or down a song. The only consistent way to fix is to uninstall the app and reinstall but that only fixes it for about 24 hours. Is ther...
  • gergelybalint
  • Casual Listener
  • 3668 Views
  • 9 replies
  • 6 likes
  • Something went wrong
    thumbs down
    thumbs up
  • 3668 Views
  • 9 replies
  • 6 likes

Song disappeared suddenly from my PL. please help!!

Hi Guys,please please help me. A few days ago I found a song in the charts which was so great and I immediately saved it in my own playlist. I was playing that song a few days and since today the song disappeared suddenly and I dont find it anymore!!...

  • Casual Listener
  • Hi Guys, please please help me. A few days ago I found a song in the charts which was so great and I immediately saved it in my own playlist.  I was playing that song a few days and since toda...
  • Diego10x22
  • Casual Listener
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

Behind the lyrics not showing up

I am not receiving the option to see lyrics while listening to music. I have reset my iPhone, reinstalled Spotify, and updated my phone to the current software. I am playing songs that I have seen my friends look at the lyrics for so I know they exis...

  • Visitor
  • I am not receiving the option to see lyrics while listening to music. I have reset my iPhone, reinstalled Spotify, and updated my phone to the current software. I am playing songs that I have seen my...
  • user-removed
  • Not applicable
  • 4408 Views
  • 3 replies
  • 1 likes
  • 4408 Views
  • 3 replies
  • 1 likes

Cannot queue songs in offline mode from playlist

On my iPhone 6 i cannot queue songs in offline mode from a play list. Nothing happens when i press the cicle with the three dots to get up the more alternatives for a track. When i am connected to a wifi network it works fine. Why is this happening? ...

  • Casual Listener
  • On my iPhone 6 i cannot queue songs in offline mode from a play list. Nothing happens when i press the cicle with the three dots to get up the more alternatives for a track. When i am connected to a ...
  • Kikilala777
  • Casual Listener
  • 1058 Views
  • 2 replies
  • 1 likes
  • offline mode
    queue
  • 1058 Views
  • 2 replies
  • 1 likes

Busqueda en un playlist reproduce aleatorio

Tengo premium y el problema es que al buscar en una playlist (que contiene varios artistas) uno en particular la reproduccion que hace es aleatoria o diferente a la busqueda que se hizo, ¿alguien sabe que puedo hacer? Uso iPhone y la app esta actuali...

  • Newbie
  • Tengo premium y el problema es que al buscar en una playlist (que contiene varios artistas) uno en particular la reproduccion que hace es aleatoria o diferente a la busqueda que se hizo, ¿alguie...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Queue button not working

I don’t have premium on my phone and after the 23 jan 2018 update my queue button had stopped working. I have tried restarting my phone and re installing the app but no luck. I press the button for the queue but no response. Please help

  • Newbie
  • I don’t have premium on my phone and after the 23 jan 2018 update my queue button had stopped working. I have tried restarting my phone and re installing the app but no luck. I press the button for t...
  • phan_times
  • Community Legend
  • 1910 Views
  • 1 replies
  • 0 likes
  • 1910 Views
  • 1 replies
  • 0 likes

Solved!! Some songs won’t play

I have premium, when I had free some songs would just stay at 0s and not play. I wanted to see if it would work on premium and I wouldn’t, any help?

  • Casual Listener
  • I have premium, when I had free some songs would just stay at 0s and not play. I wanted to see if it would work on premium and I wouldn’t, any help?
  • phan_times
  • Community Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Now playing background color changes when swiping down

There is a bug with the now playing screen where the background color will change to what the next track would be if you swipe down and come back. Then it changes back to the correct color if you attempt to go to the next track. It's a subtle thing b...

Snap 2017-12-11 at 21.21.10.png Snap 2017-12-11 at 21.21.23.png
  • Music Fan
  • There is a bug with the now playing screen where the background color will change to what the next track would be if you swipe down and come back. Then it changes back to the correct color if you att...
  • wowsaab
  • Music Fan
  • 1738 Views
  • 1 replies
  • 2 likes
  • 1738 Views
  • 1 replies
  • 2 likes

Music pauses when I get notifications, specifically Snapchat

I know many other poeple have asked about this but I've tried most of what others are saying and it's not working for me. I have an iPhone X with the most recent 11.2.2 software update and Premium Spotify, however everytime I get a Snapchat notificat...

  • Casual Listener
  • I know many other poeple have asked about this but I've tried most of what others are saying and it's not working for me. I have an iPhone X with the most recent 11.2.2 software update and Premium Sp...
  • Brianna_banana
  • Newbie
  • 7444 Views
  • 1 replies
  • 0 likes
  • 7444 Views
  • 1 replies
  • 0 likes

Playlists, iPod Touch, and Spotify Connect

Hi all, Weird problem here. Maybe someone can help? The Setup:I have an iPod Touch which I occasionally connect (directly via audio cable) to my stereo. Then I use an Android phone and Spotify Connect to control the iPod from the Android. All running...

  • Newbie
  • Hi all,   Weird problem here. Maybe someone can help?   The Setup: I have an iPod Touch which I occasionally connect (directly via audio cable) to my stereo. Then I use an Android phon...
  • 806 Views
  • 0 replies
  • 0 likes
  • Android
    bug
    iOS
    Troubleshooting
  • 806 Views
  • 0 replies
  • 0 likes

Songs out of order under Artist option

I have all my playlists in order by artist on both my iPhone and laptop. The issue is that on my iPhone, songs by the same artist are out of order. The artists are in alphabetical order but songs by the same artist from the same album are out of orde...

  • Visitor
  • I have all my playlists in order by artist on both my iPhone and laptop. The issue is that on my iPhone, songs by the same artist are out of order. The artists are in alphabetical order but songs by ...
  • 391 Views
  • 0 replies
  • 1 likes
  • 391 Views
  • 0 replies
  • 1 likes

The entire queue system seems very slow

Hi, I’m using Spotify on both my Windows 7 64-bit PC, aswell as my IPhone 5GS, and have had constant problems with the queue feature for months now. Basically, it takes a while before Spotify recognizes that I’ve pressed “Add to Queue”, and the “Adde...

  • Casual Listener
  • Hi, I’m using Spotify on both my Windows 7 64-bit PC, aswell as my IPhone 5GS, and have had constant problems with the queue feature for months now. Basically, it takes a while before Spotify recogni...
  • 346 Views
  • 0 replies
  • 1 likes
  • 346 Views
  • 0 replies
  • 1 likes

No more airplay from iPhone to Apple TV!

Hi. A few days ago spotify stoped supporting AirPlay on the Apple TV via my iPhone 5. Mirroring is working, but there is no sound played! I also have an iPad. There is no problem with the streaming of music via AirPlay. Also I can stream YouTube vide...

  • Casual Listener
  • Hi. A few days ago spotify stoped supporting AirPlay on the Apple TV via my iPhone 5. Mirroring is working, but there is no sound played! I also have an iPad. There is no problem with the streaming o...
  • Djsim
  • Casual Listener
  • 1089 Views
  • 3 replies
  • 1 likes
  • 1089 Views
  • 3 replies
  • 1 likes

where's the option "download" in Your Library?

Hello everybody, in the new upgrade for iphone i couldn't find in the Menu the bottom option for music "download" to directly go to this music only.Its much better and easy for situations without internet connection, for directly choosing in offline ...

  • Newbie
  • Hello everybody, in the new upgrade for iphone i couldn't find in the Menu the bottom option for music "download" to directly go to this music only. Its much better and easy for situations without i...
  • dmilette
  • Regular
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Crackling audio on Migos newest Album

I get cracking audio whenever I play audio when playing The Culture Album 2.

  • Casual Listener
  • I get cracking audio whenever I play audio when playing The Culture Album 2.
  • user-removed
  • Not applicable
  • 854 Views
  • 3 replies
  • 1 likes
  • 854 Views
  • 3 replies
  • 1 likes

How do you add to the end of the Queue?

Does anyone know when adding to the queue how to add to the end and not interupt the currently queued song list? Or can the 2 queues mix together? Shuffle does not work.

  • Casual Listener
  • Does anyone know when adding to the queue how to add to the end and not interupt the currently queued song list? Or can the 2 queues mix together? Shuffle does not work.
  • phan_times
  • Community Legend
  • 4051 Views
  • 3 replies
  • 3 likes
  • 4051 Views
  • 3 replies
  • 3 likes

song wont play

i downloaded a song and its downloaded fully to my library, but everytime i try to play it, it never starts and no sound happens when i skip to a part of the song. even when i skip to a part it doesnt continue the track it just stays stopped and does...

  • Casual Listener
  • i downloaded a song and its downloaded fully to my library, but everytime i try to play it, it never starts and no sound happens when i skip to a part of the song. even when i skip to a part it doesn...
  • phan_times
  • Community Legend
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes