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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35535 Views
  • 15 replies
  • 36 likes
  • 35535 Views
  • 15 replies
  • 36 likes

Solved!! Spotify Community on Iphone

can you can spotify community on the iphone app? i don't know how to get to it, if so. can someone help me out!! thanks

  • Music Fan
  • can you can spotify community on the iphone app? i don't know how to get to it, if so. can someone help me out!! thanks 🙂
  • Bittencourt
  • Spotify Star
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Program freezes after advertising

Hi all, I use the free version on iOS and over the last few weeks the program freezes after an ad has played. The next ad won’t start and I can’t change music or play anything else. The only way to get around this is to quit the program and reopen.At...

  • Newbie
  • Hi all, I use the free version on iOS and over the last few weeks the program freezes after an ad has played. The next ad won’t start and I can’t change music or play anything else. The only way to g...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Artist graphics not populating on my iphone

Starting today no graphics are populating on my iphone. I tried shutting the phone off and restarting it. I deleted the app and re-installed it and still no album art, etc. What do you think is causing this problem?

  • Casual Listener
  • Starting today no graphics are populating on my iphone. I tried shutting the phone off and restarting it. I deleted the app and re-installed it and still no album art, etc. What do you think is causi...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

My music randomly pauses

Whenever I am in the app, either on LTE or WiFi, my music will randomly pause at random intervals, please help.

  • Newbie
  • Whenever I am in the app, either on LTE or WiFi, my music will randomly pause at random intervals, please help. 
  • avahofmann
  • Music Fan
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Bluetooth Glitch (Not showing device upon dis/connecting it)

The issue I have is that Spotify does NOT detect my bluetooth headphones under certain circumstances. Specifically, I have noticed this always happens when: 1) Spotify is already open and I don't kill the app, 2) bluetooth is disabled/bluetooth headp...

  • Newbie
  • The issue I have is that Spotify does NOT detect my bluetooth headphones under certain circumstances. Specifically, I have noticed this always happens when: 1) Spotify is already open and I don't kil...
  • avahofmann
  • Music Fan
  • 8422 Views
  • 2 replies
  • 5 likes
  • 8422 Views
  • 2 replies
  • 5 likes

Songs Saved to My Library Disappear

I have had Spotify premium since some time in 2014. I noticed today that i couldnt find some songs that I know that i have saved in the past. I scrolled down to the bottom of my saved songs list and at the bottom of the list is a song I saved on 8/29...

  • Newbie
  • I have had Spotify premium since some time in 2014. I noticed today that i couldnt find some songs that I know that i have saved in the past. I scrolled down to the bottom of my saved songs list and ...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Payment

I can’t pay for my account because it doesn’t accept my credit cards. What can i do plss help?

  • Newbie
  • I can’t pay for my account because it doesn’t accept my credit cards. What can i do plss help?
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

playlist

I haven't learned how to manuveur yet so help me please. How do I create a playlist playing a mix of all the songs that an artist performs?

  • Newbie
  • I haven't learned how to manuveur yet so help me please. How do I create a playlist playing a mix of all the songs that an artist performs?
  • Bethany_Dawn
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist issue

Hello there,I’m trying to listen to my playlist in alphabetical order by artist, however, after I listen to it for a bit it will jump back to the beginning and restart again. It’s not set on shuffle or repeat. Thank you.

  • Regular
  • Hello there, I’m trying to listen to my playlist in alphabetical order by artist, however, after I listen to it for a bit it will jump back to the beginning and restart again. It’s not set on shuffl...
  • Jack
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! 100 downloads limit?

Hey everyone, for the last few years i’ve been saving songs in my offline playlist. I just figured out that the playlist is almost 33gb,is it possible to only have the 100 last added songs saved for offline?

  • Casual Listener
  • Hey everyone,  for the last few years i’ve been saving songs in my offline playlist.  I just figured out that the playlist is almost 33gb, is it possible to only have the 100 last added ...
  • Bethany_Dawn
  • Community Legend
  • 1421 Views
  • 3 replies
  • 0 likes
  • 1421 Views
  • 3 replies
  • 0 likes

Playlists not loading

Ever since I updated my Spotify when I scroll through my playlists a little circle comes up that means it's loading and it either never does or takes a long time to load all my songs. Any idea why this is happening?

  • Newbie
  • Ever since I updated my Spotify when I scroll through my playlists a little circle comes up that means it's loading and it either never does or takes a long time to load all my songs. Any idea why th...
  • Bsusman1
  • Casual Listener
  • 2867 Views
  • 5 replies
  • 0 likes
  • 2867 Views
  • 5 replies
  • 0 likes

Solved!! Iphone 10

I recenlty upgraded to an Iphone 10 and installed spotify and donwloaded my playlists. Some of my playlist are now scrambled and song titles are sitting on top of each other. See attached file. Any ideas why this is? It looks like the songs have been...

  • Newbie
  • I recenlty upgraded to an Iphone 10 and installed spotify and donwloaded my playlists. Some of my playlist are now scrambled and song titles are sitting on top of each other. See attached file. Any i...
  • imattolo
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

sizzling song in bluetooth in my car and in my helmet

hello, I have an Iphone X, and, I don t know if it's since then, but on some songs, even at low volume, some songs sizzle, whether in my car in Bluetooth or in my headphones Bose always in bluetooth ..Is there a setting with the iphone X? or in Spoti...

  • Casual Listener
  • hello, I have an Iphone X, and, I don t know if it's since then, but on some songs, even at low volume, some songs sizzle, whether in my car in Bluetooth or in my headphones Bose always in bluetooth ...
  • benny47
  • Casual Listener
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Almost impossible to delete a song

Why have it been made so extremely difficult to delete songs from playlists?I have some really large playlists, and it is almost impossible.Before it was an option to delete by swiping.Now you have to remember which song to delete, open the edit func...

  • Newbie
  • Why have it been made so extremely difficult to delete songs from playlists? I have some really large playlists, and it is almost impossible. Before it was an option to delete by swiping. Now you ...
  • leonardo_97
  • Music Fan
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

App IOS

I can not play my music in the IOS App

  • Newbie
  • I can not play my music in the IOS App
  • 325 Views
  • 0 replies
  • 0 likes
  • Premium
  • 325 Views
  • 0 replies
  • 0 likes

Solved!! iOS 6 Support Announcement

Hey everyone, the Spotify Community team here.Today we’re announcing that we will no longer support iOS 6 as a platform. We obviously take retiring platform versions very seriously, and this decision was made with the goal of creating the best experi...

  • Spotify
  • Spotify
  • Hey everyone, the Spotify Community team here.Today we’re announcing that we will no longer support iOS 6 as a platform.   We obviously take retiring platform versions very seriously, a...
  • menandroo
  • Newbie
  • 73995 Views
  • 112 replies
  • 0 likes
  • 73995 Views
  • 112 replies
  • 0 likes

Last song on queue not visible

On my iPhone I have a problem where the last song in my queue is invisible (there’s a gap where it should be) and so I can’t move or remove it. Please fix it!

  • Newbie
  • On my iPhone I have a problem where the last song in my queue is invisible (there’s a gap where it should be) and so I can’t move or remove it. Please fix it!
  • awesterfield6
  • Casual Listener
  • 854 Views
  • 1 replies
  • 4 likes
  • 854 Views
  • 1 replies
  • 4 likes

Genius

They dont Show me the Button in Settings for „Genius“

  • Casual Listener
  • They dont Show me the Button in Settings for „Genius“
  • user-removed
  • Not applicable
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Music interrupted by notifications

I am a iPhone user with iOS11,it starts yesterday.When there’s a notification,my music just stop entirely. It is extremely annoying to me as I like listen music when I taking a bath,I still can’t figure out why it stops my music.

  • Newbie
  • I am a iPhone user with iOS11,it starts yesterday.When there’s a notification,my music just stop entirely. It is extremely annoying to me as I like listen music when I taking a bath,I still can’t fig...
  • Knipeabigail
  • Newbie
  • 1084 Views
  • 1 replies
  • 0 likes
  • 1084 Views
  • 1 replies
  • 0 likes

spotify premium on iphone 6 pauses and plays/skips songs constantly

I have spotify premium on my new iphone 6 and after a few seconds into a song it begins pausing/playing randomly and often skips songs in 10 second chunks. I have deleted and redownloaded the app and also tried different headphones and neither of the...

  • Newbie
  • I have spotify premium on my new iphone 6 and after a few seconds into a song it begins pausing/playing randomly and often skips songs in 10 second chunks. I have deleted and redownloaded the app and...
  • 384 Views
  • 0 replies
  • 2 likes
  • 384 Views
  • 0 replies
  • 2 likes