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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30675 Views

40 replies

9 likes

  • 30675 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95397 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

My music won’t play

Why doesn’t my phone let me listen to the music that I want it says that I need to shuffle play but I don’t want to??

Newbie

Why doesn’t my phone let me listen to the music that I want it says that I need to shuffle play but I don’t want to??

legoscout

Casual Listener

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
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Why is running to tempo is gone?!?!

It’s the only reason I’ve been paying my subscription. It was one of the best features and you took it away. BRING IT BACK!!!

Casual Listener

It’s the only reason I’ve been paying my subscription. It was one of the best features and you took it away. BRING IT BACK!!!

runthisb

Newbie

23844 Views

2 replies

30 likes

  • 23844 Views
  • 2 replies
  • 30 likes

Iphone doesn't ring when spotify plays music or is active in background

Hi,My Iphone doesn't ring when somebody calls me when i use Sporify or when Spotife is not playing but still active in background.I miss a lot of calls due to this problem

Newbie

Hi, My Iphone doesn't ring when somebody calls me when i use Sporify or when Spotife is not playing but still active in background. I miss a lot of calls due to this problem

963 Views

0 replies

0 likes

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App Wont Load on Ipod Touch

Downloaded the app on my ipod touch, signed in and it just boots me out to my main screen on my ipod. I have; 1. Restarted the ipod2.Unistalled App3. Rebooted the ipod (holding top and bottom button)4. Reset my entire ipod NOTHING seems to workIpod i...

Newbie

Downloaded the app on my ipod touch, signed in and it just boots me out to my main screen on my ipod. I have;   1. Restarted the ipod 2.Unistalled App 3. Rebooted the ipod (holding top and b...

Jethroe

Newbie

1048 Views

2 replies

0 likes

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  • 2 replies
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ALAC .m4a Local File Size/Quality

So I just transferred a bunch of ALAC .m4a files from my PC to the iOS Spotify app and I was wondering are they transferred in the full quality, full size ALAC format? Or are they converted to a lossy format when transferred over?

Music Fan

So I just transferred a bunch of ALAC .m4a files from my PC to the iOS Spotify app and I was wondering are they transferred in the full quality, full size ALAC format? Or are they converted to a loss...

698 Views

0 replies

1 likes

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[apple iPhone] volume control issue in lock screen with chrome cast.

Once i connect spotify with chromecast everything works.But from the lockded screen i can't control the volume! just the play/pause button and the skip next/previous song control are working!Instead once i unlock the phone entering in spotify app i c...

Newbie

Once i connect spotify with chromecast everything works. But from the lockded screen i can't control the volume! just the play/pause button and the skip next/previous song control are working! Inst...

eedfwChris

Casual Listener

1703 Views

1 replies

3 likes

  • 1703 Views
  • 1 replies
  • 3 likes

“Up Next” No Longer Works iPhone

The up next button in the top right corner no longer works. It’s still there but when I tap it nothing happens when it should list the songs. I tried deleting the app and redownloading, I tried logging out, then back in but nothing works

Newbie

The up next button in the top right corner no longer works. It’s still there but when I tap it nothing happens when it should list the songs. I tried deleting the app and redownloading, I tried loggi...

336 Views

0 replies

0 likes

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discover weekly

When I play my discover weekly playlist and either like a song or add to my library it automatically switches to my que. how can I stop this from happening?

Newbie

When I play my discover weekly playlist and either like a song or add to my library it automatically switches to my que. how can I stop this from happening?

392 Views

0 replies

0 likes

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Launch Screen distorted when opening Spotify while on a call

The solution is simple:Add the key "Status bar is initially hidden" with the boolean value "YES" to the info.plist. You may or may not need to set it to not hidden afterwards if you use purely programmatic UI. If you use storyboards or xibs, you shou...

Casual Listener

The solution is simple: Add the key "Status bar is initially hidden" with the boolean value "YES" to the info.plist. You may or may not need to set it to not hidden afterwards if...

jacobjt

Casual Listener

683 Views

1 replies

0 likes

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  • 1 replies
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I have a familiar plan with my best friend that lives in the U.S but i move to mexico so i really

I have a familiar suscription with my bff from the U.S but i moved to mexico 4 months ago and i really want to change my current country cause i can’t download a lot of music from mexico... what can i do? HELPP PLEASEE, (Spotify doesnt let me change ...

Newbie

I have a familiar suscription with my bff from the U.S but i moved to mexico 4 months ago and i really want to change my current country cause i can’t download a lot of music from mexico... what can ...

Bethany_Dawn

Community Legend

732 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Apple carplay not loading all albums

When I'm using apple car play not all of the albums will appear in the album list. When I click onto albums it will load all my saved albums up to L in alphabetical order and thats it nothing else. I believe it also does not load all artists and song...

Newbie

When I'm using apple car play not all of the albums will appear in the album list. When I click onto albums it will load all my saved albums up to L in alphabetical order and thats it nothing else. I...

Bas87

Newbie

2250 Views

2 replies

10 likes

  • 2250 Views
  • 2 replies
  • 10 likes

Constant skipping and pausing

Hi, for the past month or so I have had an intermittent problem with music skipping, fast forwarding and pausing. There is no pattern to it - I can be using the phone or not. Headphones are not the cause, it does it without them. I have deleted and r...

Casual Listener

Hi, for the past month or so I have had an intermittent problem with music skipping, fast forwarding and pausing. There is no pattern to it - I can be using the phone or not. Headphones are not the c...

Jgilbert

Casual Listener

1163 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Very Slow Downloading to Phone

Spotify has slowed to a snails pace at downloading songs to my iphone 4s. I made sure that I didn't have it set to EXTREME sound quality and still it is VERY slow almost painful to even use. Will have to reconsider using Spotify if this keeps up.

Music Fan

Spotify has slowed to a snails pace at downloading songs to my iphone 4s. I made sure that I didn't have it set to EXTREME sound quality and still it is VERY slow almost painful to even use. Will hav...

Hassan94ch

Newbie

69986 Views

23 replies

5 likes

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  • 23 replies
  • 5 likes

Adding to my playlist

Having trouble adding tracks to my playlists. Already tried updating the app. Any ideas?

Newbie

Having trouble adding tracks to my playlists. Already tried updating the app. Any ideas?

475 Views

0 replies

0 likes

  • 475 Views
  • 0 replies
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Solved!! Cover art not showing..

So, I didn't think this would bother me this much, but it has. Cover art for songs aren't showing up when listening to the song, but when I go to the full list of songs, it shows up at the bottom. This just started happening a few days ago. I even un...

Visitor

So, I didn't think this would bother me this much, but it has. Cover art for songs aren't showing up when listening to the song, but when I go to the full list of songs, it shows up at the bottom. Th...

Tearsforfears33

Newbie

107768 Views

47 replies

10 likes

  • 107768 Views
  • 47 replies
  • 10 likes

Album artworks displayed in low quality (connected via BT to bmw car audio)

Hi, i have this weird problem that some of the album/song artworks are displayed in low quality (blurred images) but some of them are in normal quality. It's totally random which album/song has this issue. It happened to me last month before it was a...

Newbie

Hi,  i have this weird problem that some of the album/song artworks are displayed in low quality (blurred images) but some of them are in normal quality. It's totally random which album/song ha...

most2wanted

Newbie

688 Views

1 replies

0 likes

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  • 1 replies
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Payment problem

I have been using my credit card for 1 year to pay spotify’s monthly payment. Couple days ago i got email from spotify that says update your account. So i went to the link and used the same info to update but it says it is failed to update. What is t...

Newbie

I have been using my credit card for 1 year to pay spotify’s monthly payment. Couple days ago i got email from spotify that says update your account. So i went to the link and used the same info to u...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Multi-Select playlist

Can we work on adding a song on multiple playlists at a time? Most of the time when you find a song you really like you’d like to put it on more than one playlist. It would be easier to multi-select playlists at a time. Instead of taking time doing o...

Newbie

Can we work on adding a song on multiple playlists at a time? Most of the time when you find a song you really like you’d like to put it on more than one playlist. It would be easier to multi-select ...

527 Views

0 replies

0 likes

  • 527 Views
  • 0 replies
  • 0 likes

Spotify jumps to weird song all The Time

Hi, my spotify keeps on Jumping to The Next Song After ~30 seconds. After One or two jumps it Always end up Playing The song ive Posted in The screenshot completely. Never heard anything like that. In Addition to this there is a „chrome Web Player“ d...

Newbie

Hi,   my spotify keeps on Jumping to The Next Song After ~30 seconds. After One or two jumps it Always end up Playing The song ive Posted in The screenshot completely. Never heard anything lik...

470 Views

0 replies

0 likes

  • 470 Views
  • 0 replies
  • 0 likes