Spotify Community

parkyeeun218 · 2017-05-16

So when i try to click on the song to play nothing happens, and when i go to my song list and click the song, it doesn't play and the shuffle play button moves. So the only way to play something is by clicking that button. however if i click it, it plays a song from the same artist album but not the song i have saved. it works fine with my ipad but not my iphone.

jnorris170 · 2017-05-16

Hey @parkyeeun218,

Are you a premium user?

Like my post and accept as a solution if I've been helpful!

Just livin' it up in the USA!

DISCLAIMER: I do not work for Spotify. I just enjoy helping people solve their problems and get back to the music!

Bittencourt · 2017-05-17

Hey @parkyeeun218, welcome to the Spotify community!

Please double check if you have more than one Spotify account. If so, make sure to log in your iPhone with the correct credentials.

https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/

Let me know if this works 🙂

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Spotify Community

Music can NOT play at all

Music can NOT play at all

Suggested posts

Let's introduce ourselves!

Help Wizard

Step 1

Just quickly...

Music can NOT play at all

Music can NOT play at all

Suggested posts

Let's introduce ourselves!