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Music not downloading

Music not downloading

I use spotify premium on my iphone.  After the recent software download my music was cutting out and scratchy in my car.  So I uninstalled the Spotify app and reinstalled.  Now my music is offline and will not download.  Help!!!  What can I do to get my music to download now?

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2 Replies

Hey @user-removed, welcome to the Spotify Community! 

 

You can try removing all of your offline devices here. Sometimes there can be a duplicate cache in the offline devices and it's fixed by removing them.

 

After that, just reinstall the app following these steps. Finally, you'll need to download the music again.

 

Let us know how it goes!

I don't want to remove them all and download all the music again, that will take forever.  I just want you to check and see that I have my music on an HP laptop, an apple iphone 7 plus and an apple ipad air. Those are my only three devices. Please delete duplicates or anything else.  Thank you

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