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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Order of songs

When I open my spotify app, the songs are listed in "custom" order ( automatic) however each time I change it to "recently added". When i next go to open the app, it reverts bac to the "custom" order. Is there any way of having the songs saved in the...

  • Visitor
  • When I open my spotify app, the songs are listed in "custom" order ( automatic) however each time I change it to "recently added". When i next go to open the app, it reverts bac to the "custom" order...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

6/145 local files showing on iphone

Wanted to find a solotuin to why none of my local files would show on my iphone when i downloaded the songs to offline. Made a playlist with all my 145 local files and looked at my phone. Only 1 ablum of songs came on my iphone. Sometimes when i play...

  • Newbie
  • Wanted to find a solotuin to why none of my local files would show on my iphone when i downloaded the songs to offline. Made a playlist with all my 145 local files and looked at my phone. Only 1 ablu...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Playlists not updating on iphone

I've recently done a nice overhaul and organized a lot of playlists into playlist folders on my desktop app. The folders show up on my mobile app, but all of the playlists in the folders won't seem to update. I've tried reinstalling, logging in and o...

  • Newbie
  • I've recently done a nice overhaul and organized a lot of playlists into playlist folders on my desktop app. The folders show up on my mobile app, but all of the playlists in the folders won't seem t...
  • 432 Views
  • 0 replies
  • 1 likes
  • 432 Views
  • 0 replies
  • 1 likes

Why do my songs start before the other one ends?

As I listen to a song, it finishes and around 5-10 seconds before the song is over the next one starts playing while the previous one is still finishing and it's very annoying since it means that ads also play before the song is over and I don't get ...

  • Newbie
  • As I listen to a song, it finishes and around 5-10 seconds before the song is over the next one starts playing while the previous one is still finishing and it's very annoying since it means that ads...
  • fdf-34
  • Casual Listener
  • 13100 Views
  • 1 replies
  • 3 likes
  • 13100 Views
  • 1 replies
  • 3 likes

Album Request

I was wondering if there is a reason why I cannot see all the Bad Religion albums? The following albums are missing:Recipe for HateStranger than FictionThe Gray RaceNo SubstanceThe New AmericaAre these albums likely to come onto Spotify?

  • Newbie
  • I was wondering if there is a reason why I cannot see all the Bad Religion albums?  The following albums are missing: Recipe for Hate Stranger than Fiction The Gray Race No Substance The N...
  • Maxim
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast Audio not available in Spotify

Hi.I got my new Chromecast Audio perfectly installed. It worked fine on android and iOS...for one session! Hungry for music I woke up next morning and there's no device in Spotify (Chromecast or router was never plugged out of power).Every time I'm l...

  • Casual Listener
  • Hi. I got my new Chromecast Audio perfectly installed. It worked fine on android and iOS...for one session! Hungry for music I woke up next morning and there's no device in Spotify (Chromecast or ro...
  • mdelolmo
  • Spotify
  • 542 Views
  • 2 replies
  • 0 likes
  • 542 Views
  • 2 replies
  • 0 likes

[iOS][Other] The reason that I think might have caused overheating and draining battery quickly

Hi guys, I come back to you, to tell you something which could be helpful to fix the overheating and draining battery issue.I think I have found the problem. 2 weeks ago, I didn't have this issue. And it's exactly the same date where I bought my AirP...

  • Newbie
  • Hi guys, I come back to you, to tell you something which could be helpful to fix the overheating and draining battery issue. I think I have found the problem. 2 weeks ago, I didn't have this issue...
  • 589 Views
  • 0 replies
  • 4 likes
  • iOS
    Other
  • 589 Views
  • 0 replies
  • 4 likes

New update problems

I just recently updated to 8.0.0 and I absolutely hate it! I used to hate Spotify anyway because of the constant ads and the fact that ad free music never lasted 30 minutes, but this was the last straw. Nevertheless, Spotify is still better than pand...

  • Newbie
  • I just recently updated to 8.0.0 and I absolutely hate it! I used to hate Spotify anyway because of the constant ads and the fact that ad free music never lasted 30 minutes, but this was the last str...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Stops playing music about 1 minute in and when I go to the app it opens up like it was never running

like I wasn't even using it before. Problem started about two weeks ago when I updated it from the app store, did not have this problem until the update. Refreshed app several times, even deleted and reinstalled/redownloaded all my offline playlists.

  • Newbie
  • like I wasn't even using it before. Problem started about two weeks ago when I updated it from the app store, did not have this problem until the update. Refreshed app several times, even deleted and...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Shuffle fixating

When shuffling a list with 1700 songs (approximately 70 bands) that are downloaded to my device, the same 5 bands are the only ones featured in the queue. It didn't used to be this repetitive, and now it's almost unusable.

  • Casual Listener
  • When shuffling a list with 1700 songs (approximately 70 bands) that are downloaded to my device, the same 5 bands are the only ones featured in the queue. It didn't used to be this repetitive, and no...
  • Tfnagle
  • Casual Listener
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

Solved!! Order of playlist on iPhone APP

I'm still not able to order the saved playlist on my iPhone 5s to newest-oldest or something else. It's just ordered as A-Z and I find that annoying because I need to search for my new song and it's not just the 1st in the playlist. Are you able to i...

  • Regular
  • I'm still not able to order the saved playlist on my iPhone 5s to newest-oldest or something else. It's just ordered as A-Z and I find that annoying because I need to search for my new song and it's ...
  • justinhiteart
  • Newbie
  • 14566 Views
  • 6 replies
  • 6 likes
  • 14566 Views
  • 6 replies
  • 6 likes

Tracks will not play

I can't play any of my music since going from premium to free and the APP updated last week. I have wiped my phone and reinstalled but still the same. I can play tracks on my MacBook Pro. Please help

  • Visitor
  • I can't play any of my music since going from premium to free and the APP updated last week. I have wiped my phone and reinstalled but still the same. I can play tracks on my MacBook Pro. Please help
  • Robert_W
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

99% of my saved songs were deleted

No idea how this happened.Loaded spotify on my Iphone 6 this morning like i usually do, took a long time to load, went to artists and there was only a handful with a few songs each. Checked storage and data and I now have 2.4gig extra room because so...

  • Casual Listener
  • No idea how this happened. Loaded spotify on my Iphone 6 this morning like i usually do, took a long time to load, went to artists and there was only a handful with a few songs each.   Checke...
  • slhck
  • Casual Listener
  • 1255 Views
  • 5 replies
  • 0 likes
  • 1255 Views
  • 5 replies
  • 0 likes

"All tracks"

Until today I could shuffle across my playlists because I have put them all into a folder called "All". I clicked on "All" and above of all the playlists there was "all tracks" and I could shuffle these.Now "all tracks" is gone"!I already tried to cr...

  • Casual Listener
  • Until today I could shuffle across my playlists because I have put them all into a folder called "All".   I clicked on "All" and above of all the playlists there was "all tracks" and I could s...
  • MartinStoichkov
  • Community Legend
  • 374 Views
  • 1 replies
  • 1 likes
  • 374 Views
  • 1 replies
  • 1 likes

Where Is the PLAY ALL button!?

In the lastest update, the play all button for playlist folders has gone. I use this 95% of the time, as I shuffle through all my genres of music and artists playlists. Why would they remove this play all button? It makes the app unusable for me now,...

  • Regular
  • In the lastest update, the play all button for playlist folders has gone. I use this 95% of the time, as I shuffle through all my genres of music and artists playlists. Why would they remove this pla...
  • MartinStoichkov
  • Community Legend
  • 712 Views
  • 1 replies
  • 2 likes
  • 712 Views
  • 1 replies
  • 2 likes

No way to send a message to other user

Hello, there is just no possibiité to contact another user. ,After ----> follow ---> and after chose a friend -, the message goes in an endless loop. Quite anoying ! Somebody has an idea ?

Capture d’écran 2017-03-29 à 14.23.04.png
  • Regular
  • Hello, there is just no possibiité to contact another user.  ,After ---->  follow ---> and after chose a friend -,  the message goes in an endless loop.   Quite anoying ! &n...
  • Maxim
  • Spotify Star
  • 871 Views
  • 5 replies
  • 0 likes
  • 871 Views
  • 5 replies
  • 0 likes

Itunes overwriting when using a lightning cord in car.

When i use the lightning cord and hit play in spotify itunes will start a song and shut off spotify in about half a sec. When i use bluetooth all is fine. I just want to use the cord because quality is a little better then BT. 2015 Kia Optima with ip...

  • Newbie
  • When i use the lightning cord and hit play in spotify itunes will start a song and shut off spotify in about half a sec.  When i use bluetooth all is fine.  I just want to use the cord beca...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Solved!! Unaccurate number of songs in a playlist

Hey, Ok so I made a 150 song playlist but then when I shared the link it only appears to have 90 songs including in my other phone it says it only has 90 songs. How can I fix this? Thank you in advance.

  • Newbie
  • Hey, Ok so I made a 150 song playlist but then when I shared the link it only appears to have 90 songs including in my other phone it says it only has 90 songs. How can I fix this? Thank you in advan...
  • labelscollected
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

iOS Local Files

Hi there, All the local files have been deleted from my iPhone, and will not sync back from my iPhone. I have already posted on here, and none of the tips/steps/instructions helped at all... I have done this tons before, this is the first time I've h...

  • Regular
  • Hi there,   All the local files have been deleted from my iPhone, and will not sync back from my iPhone. I have already posted on here, and none of the tips/steps/instructions helped at all......
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

New Iphone

Just got a new phone, and it wont let me connect to my premium. Any ideas?

  • Newbie
  • Just got a new phone, and it wont let me connect to my premium. Any ideas?
  • jailenesayshi
  • Casual Listener
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes