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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36583 Views
  • 15 replies
  • 36 likes
  • 36583 Views
  • 15 replies
  • 36 likes

Bad formatting when using apple navigation

Noticed this when driving the other day. The podcast section is poorly aligned.Iphone 6, running 10.2.1

  • Newbie
  • Noticed this when driving the other day. The podcast section is poorly aligned. Iphone 6, running 10.2.1  
  • _alexcollins_
  • Regular
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

offline playback issues

when i stream the songs i want to listen to from online the playback is great but when i download the songs it does play correclty why is that and is anyone else having this issue also?

  • Visitor
  • when i stream the songs i want to listen to from online the playback is great but when i download the songs it does play correclty why is that and is anyone else having this issue also?
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Hi i have paid for premium but I don't know what account it is for

I have paid for premium through PayPal,but it's not registered for the uncletato12 email martywarty@ outlook can you rectify this I don't want any other Spotify account than this one. Please help and reimburse me for any duplicate payments if any on ...

  • Newbie
  • I have paid for premium through PayPal,but it's not registered for the uncletato12 email martywarty@ outlook can you rectify this I don't want any other Spotify account than this one. Please help and...
  • user-removed
  • Not applicable
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Painfully slow to download, about to cancel my subscription.

Spotify is syncing offline is too slow. I've tried three different networks. Las night over 150mb WiFi at home it took 8 hours to download 12 songs. Please help.

  • Casual Listener
  • Spotify is syncing offline is too slow. I've tried three different networks. Las night over 150mb WiFi at home it took 8 hours to download 12 songs. Please help.
  • thomasayres
  • Casual Listener
  • 3849 Views
  • 4 replies
  • 0 likes
  • Slow download
  • 3849 Views
  • 4 replies
  • 0 likes

Random Skipping, pausing , and fast forwarding.

I have an iPhone 7 with the latest software and I didnt have his problem with the 6s. Now when I'm listening to a song it will frequently pause it, fast forward through it and sometimes just skips the song. It will also continue to play music no matt...

  • Newbie
  • I have an iPhone 7 with the latest software and I didnt have his problem with the 6s. Now when I'm listening to a song it will frequently pause it, fast forward through it and sometimes just skips th...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on iOS "connecting..." for a very long time on my home WiFi network

Hello,I have searched and haven't been able to find a post with the exact problem I have. Spotify on my home network takes very long to connect on the iOS app. The app loads fine, but I see "connecting..." for always at least a whole minute (sometime...

  • Newbie
  • Hello, I have searched and haven't been able to find a post with the exact problem I have. Spotify on my home network takes very long to connect on the iOS app. The app loads fine, but I see "connec...
  • danieldrake
  • Casual Listener
  • 31671 Views
  • 10 replies
  • 5 likes
  • 31671 Views
  • 10 replies
  • 5 likes

Solved!! Different Spotify interface on two diffrent accounts on one iPhone

Hello every1 My first account (premium) been setup by Facebook, but now decided to split my FB account from Spotify, so I've setup new account with just username. But now got a small "problem" if u can actualy call this a problem. When logging in to ...

IMG_2181.PNG IMG_2180.PNG
  • Casual Listener
  • Hello every1   My first account (premium) been setup by Facebook, but now decided to split my FB account from Spotify, so I've setup new account with just username. But now got a small "proble...
  • Mattyyyyy
  • Newbie
  • 14479 Views
  • 8 replies
  • 0 likes
  • 14479 Views
  • 8 replies
  • 0 likes

Solved!! Customization of playlists (cover and description box)

I have a playlist of songs found in shazam, I went to listen tonight and there were no other songs from the bands, other than the ones I added on the list, songs from bands that are not list but which I do not like and do not want to listen to. Why d...

  • Visitor
  • I have a playlist of songs found in shazam, I went to listen tonight and there were no other songs from the bands, other than the ones I added on the list, songs from bands that are not list but whic...
  • Bittencourt
  • Spotify Star
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Solved!! How Do You Delete Songs from Starred Playlist

I am having trouble with the new version of Spotify. I have no idea how to remove songs from the Starred Playlist. It shows the songs on my playlist and there is a circle with three little dots inside. When I click that, it shows options like "Save" ...

  • Casual Listener
  • I am having trouble with the new version of Spotify.  I have no idea how to remove songs from the Starred Playlist.  It shows the songs on my playlist and there is a circle with three littl...
  • suzydevs
  • Casual Listener
  • 8753 Views
  • 5 replies
  • 0 likes
  • 8753 Views
  • 5 replies
  • 0 likes

Preview song shared on facebook

Why some song shared on facebook isn't possible listen to preview(30 sec)?

  • Casual Listener
  • Why some song shared on facebook isn't possible listen to preview(30 sec)?
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Gift Card

I also recently bought a spotify gift card.I want to exchange on the website: www.spotify.com/redeem but they say it is not accessible.

  • Newbie
  • I also recently bought a spotify gift card. I want to exchange on the website: www.spotify.com/redeem but they say it is not accessible.
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium

Why won't it let me upgrade my premium. My app says that my trial has expired but when i try to upgrade it says that I already have a similar account?

  • Newbie
  • Why won't it let me upgrade my premium. My app says that my trial has expired but when i try to upgrade it says that I already have a similar account?
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Solved!! Shuffle Not Being Shuffled

For the past couple of days, I've been listening to Spotify on my phone. And even though I DO NOT have Spotify Premium, and my only option is to shuffle, the music isn't being shuffled. It is not playing in order, but for the past couple of days, I'v...

  • Casual Listener
  • For the past couple of days, I've been listening to Spotify on my phone. And even though I DO NOT have Spotify Premium, and my only option is to shuffle, the music isn't being shuffled. It is not pla...
  • kaylanorris
  • Casual Listener
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

Music search

Hey guys I've recently been searching for songs from an early Eskimo joe album called a song is a city. When I search my Spotify tells me there are no results however the album is available through the site and also on all of my mates Spotify account...

  • Regular
  • Hey guys I've recently been searching for songs from an early Eskimo joe album called a song is a city. When I search my Spotify tells me there are no results however the album is available through t...
  • Bittencourt
  • Spotify Star
  • 575 Views
  • 13 replies
  • 0 likes
  • 575 Views
  • 13 replies
  • 0 likes

Music does not mute when I take or make a call

Using my iPhone 6 in car over BT to make a call while Spotify is playing. Music mutes until I answer the call or it starts ringing on the other end. Very annoying, have reinstalled Spotify bot no fix, still plays while I am on call. Suggestions?

  • Newbie
  • Using my iPhone 6 in car over BT to make a call while Spotify is playing. Music mutes until I answer the call or it starts ringing on the other end. Very annoying, have reinstalled Spotify bot no fix...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Solved!! voice control for ios

Will spotify work with Siri like apple music So I can say play song and Spotify will play the song and not use Apple music. Or maybe there is an app that can? I have soundhound but I can get it to work like siri does with Apple Music.. Thanks

  • Casual Listener
  • Will spotify work with Siri like apple music  So I can say play song and Spotify will play the song and not use Apple music. Or maybe there is an app that can? I have soundhound but I can get it...
  • savannahmeyer
  • Casual Listener
  • 2131 Views
  • 1 replies
  • 0 likes
  • 2131 Views
  • 1 replies
  • 0 likes

Downloaded music won't play offline

I'm using the premium verison on an iPhone 6, I have downloaded my music, they all have green arrows next to them. But they won't play while I'm offline. I have tried re-downloading, deleting the app and re-installing but nothing. All play fine when ...

  • Newbie
  • I'm using the premium verison on an iPhone 6, I have downloaded my music, they all have green arrows next to them. But they won't play while I'm offline. I have tried re-downloading, deleting the app...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Playlist Radio - Ipad App

Is it possible to create a radio station from a playlist on the Spotify Ipad App like you can on the Mac Spotify App? If so how do you do this?

  • Casual Listener
  • Is it possible to create a radio station from a playlist on the Spotify Ipad App like you can on the Mac Spotify App?  If so how do you do this?
  • aroy11462
  • Casual Listener
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Songs won't play in right order and shuffle is off

I have Spotify premium but when my playlist is sorted by artist it plays songs in random order for no reason. However if I have the playlist sorted by any other way it works like it's supposed to. Any idea what's making it shuffle only when listed by...

  • Newbie
  • I have Spotify premium but when my playlist is sorted by artist it plays songs in random order for no reason. However if I have the playlist sorted by any other way it works like it's supposed to. An...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes