Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 88439 Views
  • 19 replies
  • 38 likes
  • 88439 Views
  • 19 replies
  • 38 likes

Spotify App Search Problems

I'm having two Spotify issues when I listen on my iPhone. I've tried exiting and restarting, turning the phone off and on, uninstalling and reinstalling the app, but none of those fix the issue:1) Whenever I filter in My Songs, even after I've cleare...

  • Casual Listener
  • I'm having two Spotify issues when I listen on my iPhone. I've tried exiting and restarting, turning the phone off and on, uninstalling and reinstalling the app, but none of those fix the issue: 1) ...
  • gooeykaboui
  • Newbie
  • 661 Views
  • 2 replies
  • 2 likes
  • 661 Views
  • 2 replies
  • 2 likes

Switched from iPhone 5 s to iPhone 7 and I lost one album.

I switched from iPhone 5s to iPhone 7. Everithing works fine but I cannot play (no sound) one album. All others play well. The one that doesn't work is a local album but a lot of the other albums are also local. I tried a lot of things but it plays o...

  • Casual Listener
  • I switched from iPhone 5s to iPhone 7. Everithing works fine but I cannot play (no sound) one album. All others play well. The one that doesn't work is a local album but a lot of the other albums are...
  • RobF1
  • Casual Listener
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

iPhone downloading EVERY song without download swipe....

My phone can play EVERY song i have saved in offline mode while my desktop can't. Which means somehow my iphone is downloading every song I save to my library. When i got to "Albums", only a few are marked with the green arrow - the ones which I have...

IMG_0167.PNG IMG_0168.PNG
  • Casual Listener
  • My phone can play EVERY song i have saved in offline mode while my desktop can't. Which means somehow my iphone is downloading every song I save to my library. When i got to "Albums", only a few are ...
  • JoeysPlimsoles
  • Newbie
  • 686 Views
  • 1 replies
  • 1 likes
  • 686 Views
  • 1 replies
  • 1 likes

Paid for premium on iTunes, can't change country

Paid for premium through iTunes and now it won't let me change my country. Help!!!

  • Casual Listener
  • Paid for premium through iTunes and now it won't let me change my country. Help!!!
  • Tritan3
  • Newbie
  • 630 Views
  • 3 replies
  • 0 likes
  • 630 Views
  • 3 replies
  • 0 likes

How i get two columns back?

Hi, I have a problem. I see only one column in Spotify but before i see two. Where I can switch that setting back on? Thanks!

  • Casual Listener
  • Hi,   I have a problem. I see only one column in Spotify but before i see two. Where I can switch that setting back on?   Thanks!
  • Spotti60
  • Casual Listener
  • 534 Views
  • 4 replies
  • 1 likes
  • 534 Views
  • 4 replies
  • 1 likes

Apple Carplay - Artists not showing up?

Hi there, Whenever I use spotify on Apple CarPlay, I'm unable to browse my Library by "Artist"? I'm able to see all my music when I browse by song, but for some reason whenever I try to filter by artist, none of my music shows up. Has anyone had this...

  • Newbie
  • Hi there,   Whenever I use spotify on Apple CarPlay, I'm unable to browse my Library by "Artist"? I'm able to see all my music when I browse by song, but for some reason whenever I try to filt...
  • scottedavis
  • Casual Listener
  • 5005 Views
  • 7 replies
  • 2 likes
  • 5005 Views
  • 7 replies
  • 2 likes

Not Receiving Any Push Notifications

I used to receive push notifications for new releases from artists I followed, but for a while now this has not been the case. I've activated "New Music" notifications in Spotify's settings as well as Banner notifications for Spotify in the iOS setti...

  • Regular
  • I used to receive push notifications for new releases from artists I followed, but for a while now this has not been the case. I've activated "New Music" notifications in Spotify's settings as well a...
  • MattSuda
  • Spotify Star
  • 666 Views
  • 1 replies
  • 1 likes
  • 666 Views
  • 1 replies
  • 1 likes

This song will not work...

I tried to listen to 'Sign of the Times' by Harry Styles but it will not work. I woke up Friday morning, it worked; it worked on repeat till about 2pm and then after that it was just grey and would skip to some random song (I do not want to listen to...

  • Newbie
  • I tried to listen to 'Sign of the Times' by Harry Styles but it will not work. I woke up Friday morning, it worked; it worked on repeat till about 2pm and then after that it was just grey and would s...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Spotify Crashes after plugging into car USB (Range Rover Evoque)

So since the last update of spotify (8.1.0.623) everytime I plug my iphone and try and start spotify car mode starts but crashes. The first update where car mode came along didnt cause any issues, so whatever this is came from the latest release whic...

  • Casual Listener
  • So since the last update of spotify (8.1.0.623) everytime I plug my iphone and try and start spotify car mode starts but crashes.   The first update where car mode came along didnt cause any i...
  • Joshslatts
  • Newbie
  • 1311 Views
  • 3 replies
  • 0 likes
  • 1311 Views
  • 3 replies
  • 0 likes

My downloaded playlist gets stuck loading almost every time I try scrolling to the bottom

When ever I try to scroll to the bottom of my playlist that is 100% downloaded, it gets stuck on the little circle loading icon and just sits there and never actually loads it. It's never done this until recently and it's extremely annoying because I...

  • Casual Listener
  • When ever I try to scroll to the bottom of my playlist that is 100% downloaded, it gets stuck on the little circle loading icon and just sits there and never actually loads it. It's never done this u...
  • Iankt98
  • Newbie
  • 462 Views
  • 1 replies
  • 1 likes
  • 462 Views
  • 1 replies
  • 1 likes

Spotify on Apple Carplay

Hi! I have the issue, that the list of Artists is ending with letter S when using Carplay. From T to Z is missing. What should I do ?

  • Regular
  • Hi!   I have the issue, that the list of Artists is ending with letter S when using Carplay. From T to Z is missing. What should I do ?
  • 11169040546
  • Regular
  • 778 Views
  • 3 replies
  • 0 likes
  • 778 Views
  • 3 replies
  • 0 likes

My Spotify account has been cleared out of all content and my Premium isn't working

Hi! I have iPhone 6s, spotify app version 8.3.0 and iOS 10.3.1. The app got a new automatic update yesterday and since then I have had problems with my account. I can't log in by using my username at all, but get error message "password incorrect" an...

  • Casual Listener
  • Hi! I have iPhone 6s, spotify app version 8.3.0 and iOS 10.3.1.  The app got a new automatic update yesterday and since then I have had problems with my account. I can't log in by using my user...
  • kejt_
  • Community Legend
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

I accidentally deleted a song on my phone, how to recover?

I somehow swiped left on my phone when I did not neam to. It dileted a song and now I cannot remember what it is because I had over hundreds of songs. It happend two times now and it is such a pain, how can I solve this problem?

  • Newbie
  • I somehow swiped left on my phone when I did not neam to. It dileted a song and now I cannot remember what it is because I had over hundreds of songs. It happend two times now and it is suc...
  • dskimmer
  • Regular
  • 838 Views
  • 3 replies
  • 0 likes
  • 838 Views
  • 3 replies
  • 0 likes

Spotify for iOS 4.2.1 and WebOS 3.0 doesn't sync playlists

I have been using Spotify v0.4.24.65.gaef36bd1 with a Late 2009 iPod touch 3rd gen 8GB (MC086KS, iOS 4.2.1). But now it doesn't anymore sync the playlists like my newer iOS devices running a current version of Spotify and iOS 9/10 do. Any changes I d...

  • Casual Listener
  • I have been using Spotify v0.4.24.65.gaef36bd1 with a Late 2009 iPod touch 3rd gen 8GB (MC086KS, iOS 4.2.1).   But now it doesn't anymore sync the playlists like my newer iOS devices running a...
  • wywh
  • Casual Listener
  • 1723 Views
  • 2 replies
  • 0 likes
  • 1723 Views
  • 2 replies
  • 0 likes

Lokal Files

Folgendes ProblemIch wollte ein paar neue lokale Lieder in meine Playlist tun. Auf den PC funktioniert alles einwandfrei. Sie sind in der Playlist und ich kann sie auch über Spotify abspielen. Wenn ich aber dann auf meinem IPhone schaue sehe ich die ...

  • Newbie
  • Folgendes Problem Ich wollte ein paar neue lokale Lieder in meine Playlist tun. Auf den PC funktioniert alles einwandfrei. Sie sind in der Playlist und ich kann sie auch über Spotify abspielen. Wenn...
  • Marlojero
  • Newbie
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Do I need Premium in order to import files from my computer?

I've been thinking of switching from ITunes to Spotify and I was wondering is it free to import local files from my pc to my iPhone using Spotify

  • Newbie
  • I've been thinking of switching from ITunes to Spotify and I was wondering is it free to import local files from my pc to my iPhone using Spotify
  • MattSuda
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Queue functionality disappeared

All of a sudden I am unable to see the queued list of songs playing. I could do this yesterday. Is there a way to restore it? Has there been a software update that's moved it to a new place? I'm using iphone6 with verion 8.3.0.896

  • Regular
  • All of a sudden I am unable to see the queued list of songs playing.  I could do this yesterday.   Is there a way to restore it?   Has there been a software update that's moved it to a...
  • Uscore
  • Regular
  • 443 Views
  • 1 replies
  • 1 likes
  • 443 Views
  • 1 replies
  • 1 likes

paid for premium but it doesn't show on the app

When i check my back account the charge is there but i didn't receive a confirmation email and when i open the app it still says i'm on free.

  • Newbie
  • When i check my back account the charge is there but i didn't receive a confirmation email and when i open the app it still says i'm on free.
  • MattSuda
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Imported downloaded tracks disappearing

In this past week either some or all of my imported music has magically disappeared from my phone. The first time this happened I noticed that the download playlist button wasn't toggled on half of my playlists of imported tracks. Today I've discover...

  • Casual Listener
  • In this past week either some or all of my imported music has magically disappeared from my phone. The first time this happened I noticed that the download playlist button wasn't toggled on half of m...
  • 520 Views
  • 0 replies
  • 0 likes
  • Deleted downloads
    deleted tracks
    imported
    imported music
  • 520 Views
  • 0 replies
  • 0 likes

Search Artist on your own playlist, plays artist that is not searched for

Hey!I think it was around 2 months ago or something like that this changed. Before and ever since i got Spotify on my iphone like 5-6 years ago. You were always able to search for an artist or a band on your own playlist and spotify would only play t...

  • Casual Listener
  • Hey! I think it was around 2 months ago or something like that this changed. Before and ever since i got Spotify on my iphone like 5-6 years ago. You were always able to search for an artist or a ...
  • MattSuda
  • Spotify Star
  • 722 Views
  • 3 replies
  • 0 likes
  • 722 Views
  • 3 replies
  • 0 likes