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Music will not play on iphone

Music will not play on iphone

Hi guys. Spotify had been working awesome until 2 days ago. None of the songs I have online or offline will play. I've tried uninstalling and reinstalling twice already and hasn't helped. When I try to play a song it either looks like it's loading or it'll look like it's playing with seconds moving but no sound.
Anything I can do to fix this?
Reply
2 Replies

Hi @Rockbabii, welcome to the Spotify Community! Let's try to troubleshoot this issue with you. 

 

First of all, please try a clean reinstallation. This can resolve many common issues. 

 

If you're still having trouble after a reinstall, please let us know the following details:

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

4. What are you doing when the app skips/ stops/ crashes? Is it when it opens? When scrolling through tracks? When searching? 

5. About how many playlists do you have?

 

If you could get back to us with those details it would be great. Thanks!

1. Exact Device   Iphone 6 plus

2. Exact operating system iOS 8.3

3. Spotify app version installed 3.6.0.923

4. What are you doing when the app skips/ stops/ crashes? Is it when it opens? When scrolling through tracks? When searching? 

Music doesnt play at all. Won't load. Or It will play one song, then won't play anymore after that. 

5. About how many playlists do you have?

I have 5 playlists. Not much music. 

 

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