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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

31062 Views

40 replies

9 likes

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  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95695 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1050 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294014 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123909 Views

19 replies

38 likes

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  • 19 replies
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"Try again"

There is a user I can only view through my desktop but when I tap her name on the app it says try again. As though she only exist on the desktop version of spotify.

Newbie

There is a user I can only view through my desktop but when I tap her name on the app it says try again. As though she only exist on the desktop version of spotify.

367 Views

0 replies

0 likes

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Spotify app > iOS > starred tracks don't load/have dissappeared

I opened the app and went to Starred, but it showed that there were no tracks in the playlist. The list says it's still loading, but it takes forever. It has nothing to do with the internet connection. On my laptop everything is still there, just not...

Newbie

I opened the app and went to Starred, but it showed that there were no tracks in the playlist. The list says it's still loading, but it takes forever. It has nothing to do with the internet connectio...

698 Views

0 replies

0 likes

dissappear
Help
problem
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Cobrança indevida

Fiz a conta prêmium com os 3 primeiro meses com o valor de R$1,99 e foi cobrado no meu cartão de crédito R$10,00 . Gostaria de sabe o porque.

Newbie

Fiz a conta prêmium com os 3 primeiro meses com o valor de R$1,99 e foi cobrado no meu cartão de crédito R$10,00 . Gostaria de sabe o porque.

406 Views

0 replies

0 likes

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Premium not working

I've had spotify premium for months without any issues, but suddenly premium won't activate on my phone. I've looked at my bank statements and I've already been billed for this month. I'm not sure what to do!

Newbie

I've had spotify premium for months without any issues, but suddenly premium won't activate on my phone. I've looked at my bank statements and I've already been billed for this month. I'm not sure wh...

Nico

Community Legend

429 Views

1 replies

0 likes

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  • 1 replies
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songs

Why's that? I followed a specific playlist from my friend. When I looked at his playlist he has 40 or more but mine is 25 or something. And I looked at his playlist he has this specific song, but I don't have it! How come?

Newbie

Why's that? I followed a specific playlist from my friend. When I looked at his playlist he has 40 or more but mine is 25 or something. And I looked at his playlist he has this specific song, but I d...

jojokerboy

Casual Listener

622 Views

2 replies

0 likes

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  • 2 replies
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Offline playlist on multiple devices

Hi I have a Spotify premium account and have three separate devices. As I understand it I can have offline playlists on all 3. However when I make a playlist available offline on the 3rd device it loses the offline from the first device. i have tried...

Newbie

Hi I have a Spotify premium account and have three separate devices. As I understand it I can have offline playlists on all 3. However when I make a playlist available offline on the 3rd device it lo...

281 Views

0 replies

0 likes

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syncing 7th gen ipod nano with spotify

Just picked up a new Ipod (7th gen Nano) today and can't sync it with spotify why is that? Really dont want to use itunes.

Newbie

Just picked up a new Ipod (7th gen Nano) today and can't sync it with spotify why is that?  Really dont want to use itunes. 

Jason

Spotify Legend

4897 Views

5 replies

0 likes

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I'm supposed to be premium

I'm getting really frustrated with spotify Customer Service (non existent) they sure have the nerve to charge this month (August) and have been giving me a free radio????. I've already tried all the suggestions and none are working. Help please????

Newbie

I'm getting really frustrated with spotify Customer Service (non existent) they sure have the nerve to charge this month (August) and have been giving me a free radio????. I've already tried all the ...

Jason

Spotify Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Spotify developer, 30 second snippets

I want a user to have a regular spotify account and listen to 30 second snippets of certain songs using my app. Is it possible?

Newbie

I want a user to have a regular spotify account and listen to 30 second snippets of certain songs using my app. Is it possible?

566 Views

0 replies

0 likes

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spotify using insane amount of data on iphone 5S

this problem has been posted here before, but it doesn't seem there has been a solution. i have a 10gb data plan and have never once gone over my data. this month, spotify alone has used over 8gb in data - 1.1gb burned up yesterday in 15 minutes of s...

Casual Listener

this problem has been posted here before, but it doesn't seem there has been a solution. i have a 10gb data plan and have never once gone over my data. this month, spotify alone has used over 8gb in ...

JMinSF

Gig Goer

646 Views

3 replies

0 likes

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Spotify stopping on iphone

Only just got spotify , whats the point , iv read everyones complaint , goodbye spotify , gunna get me a gramaphone

Newbie

Only just got spotify , whats the point , iv read everyones complaint , goodbye spotify , gunna get me a gramaphone

264 Views

0 replies

0 likes

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iPhone 4 (version 7.1.2) PAINFULLY slow with Spotify APP - Help?

Hi all, I've been using Spotify on my phone now for a few months and I've got to say that the playback is really horrendous... Songs cut out on average 2-5 times near-ish the beginningChanging between songs takes far too longScrolling is very slowThe...

Casual Listener

Hi all,   I've been using Spotify on my phone now for a few months and I've got to say that the playback is really horrendous...   Songs cut out on average 2-5 times near-ish the beginn...

921 Views

0 replies

0 likes

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Spotify App causing lot of mobile traffic

Hi, I reset the mobile data statistic of my iphone on 2015-07-25.The next time I used Spotify on my iphone was on 2015-07-28. I was going for a run and was listening to a downloaded playlist during that time.Next day I received a SMS from my carrier ...

Regular

Hi,   I reset the mobile data statistic of my iphone on 2015-07-25. The next time I used Spotify on my iphone was on 2015-07-28.   I was going for a run and was listening to a download...

thokons

Newbie

936 Views

5 replies

0 likes

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Upgraded to premium but still says I'm using free

Earlier today April 11, I upgraded to premium after my free trial expired. I bought it through my iTunes account and verifies that I was charged for it but the premium features were never given to me. I have used Spotify's help Q and A suggestions to...

Casual Listener

Earlier today April 11, I upgraded to premium after my free trial expired. I bought it through my iTunes account and verifies that I was charged for it but the premium features were never given to me...

Jason

Spotify Legend

7830 Views

7 replies

1 likes

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  • 7 replies
  • 1 likes

Solved!! spotify iphone app issues

Hi, I have the spotify app (premium version) "Version 3.7.0" on my iphone 5 and over the last few days, the App has been crashing every time I open the app. Interestingly, the songs are playing when they connect to my car's bluetooth, but if I want t...

Regular

Hi,    I have the spotify app (premium version) "Version 3.7.0" on my iphone 5 and over the last few days, the App has been crashing every time I open the app.  Interestingly, the s...

DasPeter

Community Legend

1017 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Cannot log in without Facebook!

I have deactivated my Facebook account. I'm sick of it. But because I initially signed up through Facebook, I can't get into spotify. I have premium and love it. But I hate fb more. It would be a shame for me to end my subscription of spotify over my...

Newbie

I have deactivated my Facebook account. I'm sick of it. But because I initially signed up through Facebook, I can't get into spotify. I have premium and love it. But I hate fb more. It would be a sha...

Jordi

Community Legend

410 Views

1 replies

0 likes

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  • 1 replies
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Only listen on app

Okay so I can only listen to a song whilst the app is open and my iPhone 5c is unlocked. Im on the latest iOS 8 and I have primium. I'm connected to wifi and nothing is working.

Casual Listener

Okay so I can only listen to a song whilst the app is open and my iPhone 5c is unlocked. Im on the latest iOS 8 and I have primium. I'm connected to wifi and nothing is working.

M0HX

Community Legend

499 Views

1 replies

0 likes

iPhone 5c can't play music off app
  • 499 Views
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3.7.0 update problems

After the spotify update 3.7.0 on the 10th of August, everytime i attempt to open the app on my iphone 4 ( ios 7.1.2) it asks me to log in. i enter my details and it crashes, can anyone help?

Newbie

After the spotify update 3.7.0 on the 10th of August, everytime i attempt to open the app on my iphone 4 ( ios 7.1.2) it asks me to log in. i enter my details and it crashes, can anyone help?

Jason

Spotify Legend

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes