Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37322 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102957 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431631 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299268 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Just picked up a new Ipod (7th gen Nano) today and can't sync it with spotify why is that? Really dont want to use itunes.
Just picked up a new Ipod (7th gen Nano) today and can't sync it with spotify why is that? Really dont want to use itunes.
Spotify Legend
5040 Views
5 replies
0 likes
I'm getting really frustrated with spotify Customer Service (non existent) they sure have the nerve to charge this month (August) and have been giving me a free radio????. I've already tried all the suggestions and none are working. Help please????
I'm getting really frustrated with spotify Customer Service (non existent) they sure have the nerve to charge this month (August) and have been giving me a free radio????. I've already tried all the ...
Spotify Legend
418 Views
1 replies
0 likes
I want a user to have a regular spotify account and listen to 30 second snippets of certain songs using my app. Is it possible?
I want a user to have a regular spotify account and listen to 30 second snippets of certain songs using my app. Is it possible?
579 Views
0 replies
0 likes
this problem has been posted here before, but it doesn't seem there has been a solution. i have a 10gb data plan and have never once gone over my data. this month, spotify alone has used over 8gb in data - 1.1gb burned up yesterday in 15 minutes of s...
this problem has been posted here before, but it doesn't seem there has been a solution. i have a 10gb data plan and have never once gone over my data. this month, spotify alone has used over 8gb in ...
Gig Goer
662 Views
3 replies
0 likes
Only just got spotify , whats the point , iv read everyones complaint , goodbye spotify , gunna get me a gramaphone
Only just got spotify , whats the point , iv read everyones complaint , goodbye spotify , gunna get me a gramaphone
274 Views
0 replies
0 likes
Hi all, I've been using Spotify on my phone now for a few months and I've got to say that the playback is really horrendous... Songs cut out on average 2-5 times near-ish the beginningChanging between songs takes far too longScrolling is very slowThe...
Hi all, I've been using Spotify on my phone now for a few months and I've got to say that the playback is really horrendous... Songs cut out on average 2-5 times near-ish the beginn...
938 Views
0 replies
0 likes
Hi, I reset the mobile data statistic of my iphone on 2015-07-25.The next time I used Spotify on my iphone was on 2015-07-28. I was going for a run and was listening to a downloaded playlist during that time.Next day I received a SMS from my carrier ...
Hi, I reset the mobile data statistic of my iphone on 2015-07-25. The next time I used Spotify on my iphone was on 2015-07-28. I was going for a run and was listening to a download...
Newbie
983 Views
5 replies
0 likes
Earlier today April 11, I upgraded to premium after my free trial expired. I bought it through my iTunes account and verifies that I was charged for it but the premium features were never given to me. I have used Spotify's help Q and A suggestions to...
Earlier today April 11, I upgraded to premium after my free trial expired. I bought it through my iTunes account and verifies that I was charged for it but the premium features were never given to me...
Spotify Legend
7906 Views
7 replies
1 likes
Hi, I have the spotify app (premium version) "Version 3.7.0" on my iphone 5 and over the last few days, the App has been crashing every time I open the app. Interestingly, the songs are playing when they connect to my car's bluetooth, but if I want t...
Hi, I have the spotify app (premium version) "Version 3.7.0" on my iphone 5 and over the last few days, the App has been crashing every time I open the app. Interestingly, the s...
Community Legend
1060 Views
4 replies
1 likes
I have deactivated my Facebook account. I'm sick of it. But because I initially signed up through Facebook, I can't get into spotify. I have premium and love it. But I hate fb more. It would be a shame for me to end my subscription of spotify over my...
I have deactivated my Facebook account. I'm sick of it. But because I initially signed up through Facebook, I can't get into spotify. I have premium and love it. But I hate fb more. It would be a sha...
Community Legend
427 Views
1 replies
0 likes
Spotify erased all my music and playlist I want them back what do I do ?
Spotify erased all my music and playlist I want them back what do I do ?
Spotify Star
919 Views
7 replies
0 likes
Okay so I can only listen to a song whilst the app is open and my iPhone 5c is unlocked. Im on the latest iOS 8 and I have primium. I'm connected to wifi and nothing is working.
Okay so I can only listen to a song whilst the app is open and my iPhone 5c is unlocked. Im on the latest iOS 8 and I have primium. I'm connected to wifi and nothing is working.
Community Legend
508 Views
1 replies
0 likes
After the spotify update 3.7.0 on the 10th of August, everytime i attempt to open the app on my iphone 4 ( ios 7.1.2) it asks me to log in. i enter my details and it crashes, can anyone help?
After the spotify update 3.7.0 on the 10th of August, everytime i attempt to open the app on my iphone 4 ( ios 7.1.2) it asks me to log in. i enter my details and it crashes, can anyone help?
Spotify Legend
628 Views
1 replies
0 likes
well... One I got signed our randomly... I tried to sign back in but it says login failed (you can only use spotify abroad for 14 days) ... I'm using Facebook to connect... I've tried everything like deleting the app... I've also disconnect it from F...
well... One I got signed our randomly... I tried to sign back in but it says login failed (you can only use spotify abroad for 14 days) ... I'm using Facebook to connect... I've tried everything like...
Spotify Legend
712 Views
2 replies
0 likes
Increasingly, Spotify freezes when I open it while I have no signal (while underground commuting). I have to kill the app and restart a few times till it responds. I'm on iPhone 6 and latest version of Spotify
Increasingly, Spotify freezes when I open it while I have no signal (while underground commuting). I have to kill the app and restart a few times till it responds. I'm on iPhone 6 and latest version ...
Spotify Legend
913 Views
3 replies
0 likes
Hey, I have a few local songs on the desktop version of spotify - things like remixes that aren't available to stream. I downloaded them online and moved them from "local files" to my playlist. However, I'm having trouble figuring out how to access t...
Hey, I have a few local songs on the desktop version of spotify - things like remixes that aren't available to stream. I downloaded them online and moved them from "local files" to my playli...
584 Views
0 replies
0 likes
I made my account in the U.S. But am in England for holiday. It says that I cannot use spirit overseas for more than 14 days? However I live in Dubai. Once I go back to Dubai will the account work?
I made my account in the U.S. But am in England for holiday. It says that I cannot use spirit overseas for more than 14 days? However I live in Dubai. Once I go back to Dubai will the account work?
440 Views
0 replies
0 likes
Hi there,I suddenly developed this issue following a storage limit warning stopping me from searching the library. I seem able to play my own playlists, radio, Now, etc. but can't search the library without this error.The red bar with Error 127 is vi...
Hi there, I suddenly developed this issue following a storage limit warning stopping me from searching the library. I seem able to play my own playlists, radio, Now, etc. but can't search the libr...
Regular
5790 Views
3 replies
0 likes
I have changed device to iphone. When I try to login on Spotify I get the message "Du har redan skapat ett konto med den här e-postadressen" (You have already created an account with this email address). This is true but the thing is that I am not tr...
I have changed device to iphone. When I try to login on Spotify I get the message "Du har redan skapat ett konto med den här e-postadressen" (You have already created an account with this email ...
Spotify Legend
993 Views
1 replies
0 likes
I cannot find the total time of my playlists using the I pad app. i read it was to be by the offline toggle. it is not on the I pad. super annoying.
I cannot find the total time of my playlists using the I pad app. i read it was to be by the offline toggle. it is not on the I pad. super annoying.
Newbie
2001 Views
2 replies
0 likes
