Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60998 Views
  • 16 replies
  • 37 likes
  • 60998 Views
  • 16 replies
  • 37 likes

New to iOS. Problems downloading.

Recently switched to an IPhone 6 Plus and am noticing something weird about downloading music for offline play. Only some of the songs in a playlist or album show the green downloaded arrow. Also songs are appearing in a playlist called "local files"...

  • Regular
  • Recently switched to an IPhone 6 Plus and am noticing something weird about downloading music for offline play. Only some of the songs in a playlist or album show the green downloaded arrow. Also son...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Ipod Touch last generation - error - Running on sidebar

Hi, I just bought the last ipod touch with iOS 8.3.I can't see in the menu (sidebar) the option "Running", I'm using my wifi conection. Thansk all

  • Newbie
  • Hi,   I just bought the last ipod touch with iOS 8.3. I can't see in the menu (sidebar) the option "Running", I'm using my wifi conection.   Thansk all
  • MaxD
  • Newbie
  • 1562 Views
  • 2 replies
  • 0 likes
  • ipod touch
    Running
  • 1562 Views
  • 2 replies
  • 0 likes

Playlists gone on one device

I have spotify on different devices. It's wierd, because I can see and manage all my playlists on all my devices except one. I've tried to log in and out and re-install.I'm using sonos via the device that's giving me trouble. Should it make any diffe...

  • Newbie
  • I have spotify on different devices. It's wierd, because I can see and manage all my playlists on all my devices except one. I've tried to log in and out and re-install. I'm using sonos via the de...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't play

For the last couple of days, I've had several issues with Spotify. My search option does not work and only shows "an error occurred" each time I try to look for an artist/song. I tried deleting and re-installing. Same problem. I should note that I co...

  • Newbie
  • For the last couple of days, I've had several issues with Spotify. My search option does not work and only shows "an error occurred" each time I try to look for an artist/song. I tried deleting and r...
  • JmannDriver
  • Newbie
  • 781 Views
  • 3 replies
  • 0 likes
  • 781 Views
  • 3 replies
  • 0 likes

Music not playing

Hi Ive got a problem, when i filter songs a-z spotify mixes my songs up. E,j when i select a song it plays another one.Any suggestions?Thanks

  • Newbie
  • Hi Ive got a problem, when i filter songs a-z spotify mixes my songs up. E,j when i select a song it plays another one. Any suggestions? Thanks
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Pague spotify en AppStore, pero no se refleja mi pago y mi subscripción sigue gratis?

Pague spotify en AppStore, pero no se refleja mi pago y mi subscripción sigue gratis, al pareces en mis subcripciones aparce una caduca y una activa, que puedo hacer?

  • Casual Listener
  • Pague spotify en AppStore, pero no se refleja mi pago y mi subscripción sigue gratis, al pareces en mis subcripciones aparce una caduca y una activa, que puedo hacer?
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Cola reproducción en iPad

Hola,en mi iPad no veo como puedo acceder a la cola de reproducción. Si encuentro la opción en iPhone, pero me esta siendo imposible encontrar la cola de reproducción en iPad... ¿alguien me ayuda por favor'gracias!Saludos.

  • Newbie
  • Hola, en mi iPad no veo como puedo acceder a la cola de reproducción. Si encuentro la opción en iPhone, pero me esta siendo imposible encontrar la cola de reproducción en iPad... ¿alguien me ayuda p...
  • OviiiOne
  • Community Legend
  • 3022 Views
  • 1 replies
  • 0 likes
  • cola reproduccion
  • 3022 Views
  • 1 replies
  • 0 likes

Mi Suscripción no funciona

Pague la suscripción de un mes a través de mis suscripciones en el AppStore ayer alrededor de las 8 de la noche y aún mi cuenta dice que es gratisAlguien sabe que se puede hacer?

  • Newbie
  • Pague la suscripción de un mes a través de mis suscripciones en el AppStore ayer alrededor de las 8 de la noche y aún mi cuenta dice que es gratis Alguien sabe que se puede hacer?
  • OviiiOne
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Bug with iOS app

Hi,When I run Spotify without any internet connection it freezes and I can't access my offline synced playlists. Could you have a look at this issue ? Thanks

  • Casual Listener
  • Hi, When I run Spotify without any internet connection it freezes and I can't access my offline synced playlists. Could you have a look at this issue ? Thanks
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Yamaha rx v479

Hi, does the Spotify client in Yamaha receivers come with equalizer? If so, can I set the EQ from an iPhone through Spotufy connect?ThanksMArtin

  • Newbie
  • Hi, does the Spotify client in Yamaha receivers come with equalizer? If so, can I set the EQ from an iPhone through Spotufy connect? Thanks MArtin
  • 728 Views
  • 0 replies
  • 0 likes
  • 728 Views
  • 0 replies
  • 0 likes

Cannot use this abroad ??

Hi set up new account this morning and logged in. Working fine logged out to try on my iPod( I got in NZ) and got message - cannot use abroad so uninstalled and went back to iPhone but now same message. Followed troubleshooting uninstalled etc and st...

  • Newbie
  • Hi set up new account this morning and logged in. Working fine logged out to try on my iPod( I got in NZ) and got message - cannot use abroad so uninstalled and went back to iPhone but now same messa...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Gray spaces between songs

I see gray spaces instead of my songs after making some changes on an Android and in my iPhone, list have been ruined

  • Regular
  • I see gray spaces instead of my songs after making some changes on an Android and in my iPhone, list have been ruined
  • HoiBee
  • Roadie
  • 952 Views
  • 10 replies
  • 0 likes
  • 952 Views
  • 10 replies
  • 0 likes

Artists not saved...

Hello there, I have Spotify Premium but I didn't know that I should connect my Iphone on Spotify every month. Now my list of all artists is erased as it was not saved. What should I do to get it back? Thank you so much for your help...

  • Music Fan
  • Hello there,   I have Spotify Premium but I didn't know that I should connect my Iphone on Spotify every month. Now my list of all artists is erased as it was not saved. What should I do to ge...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Billed for premium, getting free

I arranged for free trial period on account, then decided to upgrade whilst on it. The first time it kicked me out of premium, I paid twice (via phone bill & apple a/c) by accident to resolve. When I cancelled the apple, back to free I went. Tried lo...

  • Newbie
  • I arranged for free trial period on account, then decided to upgrade whilst on it. The first time it kicked me out of premium, I paid twice (via phone bill & apple a/c) by accident to resolve. Wh...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Problem with the iOS app

Hi there:I have a problem that may seem trivial at first but after some thought seems decidedly more problematic. It concerns the ordering of the albums in the iOS app. Until a few days ago, albums were listed in alphabetical order by band name. This...

  • Regular
  • Hi there: I have a problem that may seem trivial at first but after some thought seems decidedly more problematic. It concerns the ordering of the albums in the iOS app. Until a few days ago, albums...
  • PapaQ
  • Newbie
  • 547 Views
  • 4 replies
  • 3 likes
  • 547 Views
  • 4 replies
  • 3 likes

Songs aren't saving

Every time I try to save an album to my music.. It saves for that session while I'm in the app.. But then when I come back later.. The songs aren't in My Music library. I pay for premium!

  • Casual Listener
  • Every time I try to save an album to my music.. It saves for that session while I'm in the app.. But then when I come back later.. The songs aren't in My Music library. I pay for premium!
  • 429 Views
  • 0 replies
  • 0 likes
  • save album
    Your Music
  • 429 Views
  • 0 replies
  • 0 likes

My Music: Songs have disappeared

Hello, I spent a very long time added a lot of music to My Music. A lot of Artists were searched and a specifi set of alubums was chosen to save. I was loving all of this music on my iPhone, but then suddenly all my music has gone! When I navigate to...

  • Casual Listener
  • Hello,   I spent a very long time added a lot of music to My Music. A lot of Artists were searched and a specifi set of alubums was chosen to save.    I was loving all of this ...
  • sophiareagan
  • Newbie
  • 4325 Views
  • 7 replies
  • 0 likes
  • 4325 Views
  • 7 replies
  • 0 likes

Solved!! Updated app crashes on iPad mini

I've just sighted up for a premium account and have been enjoying spotify all day. Then tonight I updated the spotify app on my iPad mini and now it crashes shortly after opening, every time. Anyone else having this problem?,

  • Newbie
  • I've just sighted up for a premium account and have been enjoying spotify all day. Then tonight I updated the spotify app on my iPad mini and now it crashes shortly after opening, every time. Anyone ...
  • pdemul
  • Spotify Legend
  • 1126 Views
  • 2 replies
  • 1 likes
  • 1126 Views
  • 2 replies
  • 1 likes

My iPhone 6 won't shop up under devices on iMac

Hi all, I've just created a new playlist on my iMac that contains several local files. I want to be able to transfer these local files to my phone for offline listening. However my iPhone will not show up under devices, I have tried several methods s...

  • Newbie
  • Hi all,   I've just created a new playlist on my iMac that contains several local files. I want to be able to transfer these local files to my phone for offline listening. However my iPhone wi...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes