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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32284 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96283 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1074 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294257 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124012 Views

19 replies

38 likes

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Solved!! Spotify crashes in iOS9 when ads are queued to play

As the subject states. In iOS9, when listening to Spotify it will play music fine, up until the point where an ad should play (Free accounts). The app will then crash and you cannot resume playing without uninstalling and reinstalling the app, and pl...

Regular

As the subject states.   In iOS9, when listening to Spotify it will play music fine, up until the point where an ad should play (Free accounts). The app will then crash and you cannot resume p...

maxxmka

Regular

2347 Views

6 replies

4 likes

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Problems with Albums

Just went through a whole of my old CD's and saved them as Album's in Spotify (Windows PC). The Albums appear on my Windows and Mac Spotify, but aren't coming up in my iPhone Spotify. I can still see Albums (on iPhone) that I added a couple of weeks ...

Newbie

Just went through a whole of my old CD's and saved them as Album's in Spotify (Windows PC).   The Albums appear on my Windows and Mac Spotify, but aren't coming up in my iPhone Spoti...

354 Views

0 replies

0 likes

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Running starts not the music

Hello, today, i want to use the function RUNNING. I made the procedure of the manuale and the Spotify-App says much times "Tempo detected" but the music doesn't start.What is my failure? Can somebody help me? Thanks

Regular

Hello,   today, i want to use the function RUNNING. I made the procedure of the manuale and the Spotify-App says much times "Tempo detected" but the music doesn't start. What is my failu...

Te-Punkt

Regular

461 Views

2 replies

0 likes

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  • 2 replies
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Not receiving premium from appstore

Im at Beale AFB in california i ordered stopitfy premium from the appstore for $13 and i as i completed the purchase spotify said it was not available in my region but im in california and in the united states im quite angry please help ive signed in...

Newbie

Im at Beale AFB in california i ordered stopitfy premium from the appstore for $13 and i as i completed the purchase spotify said it was not available in my region but im in california and in the uni...

MattSuda

Spotify Star

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Problems with making music available offline on iOS

I've got an iPhone 6 with over 50GB of space still free. Most of my songs have downloaded for offline use, which is great, but there are still a bunch showing with a grey arrow rather than a green one. I've tried turning my phone off and on again, cl...

Newbie

I've got an iPhone 6 with over 50GB of space still free.  Most of my songs have downloaded for offline use, which is great, but there are still a bunch showing with a grey arrow rather than a gr...

MattSuda

Spotify Star

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
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I cant connect to facebook from spotify

Im trying to link to Facebook from my iphone spotify account. Wheb i press connect facebook opens, then spotify opens and i go back to the same screen where i began and nothing happen. What can i do??

Visitor

Im trying to link to Facebook from my iphone spotify account. Wheb i press connect facebook opens, then spotify opens and i go back to the same screen where i began and nothing happen. What can i do??

MattSuda

Spotify Star

597 Views

1 replies

0 likes

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Solved!! Multiple issues experienced with Spotify

Hey everyone,Out of nowhere, Spotify began having issues on my Iphone 5. First, music would just stop playing around the 1 minute mark. Fastforwarding the song allowed it to play for maybe 30 seconds at most but then the song would mysteriously stop ...

Casual Listener

Hey everyone, Out of nowhere, Spotify began having issues on my Iphone 5. First, music would just stop playing around the 1 minute mark. Fastforwarding the song allowed it to play for maybe 30 secon...

Timchang920809

Casual Listener

1237 Views

2 replies

0 likes

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Solved!! Logged into Spotify as "." and cannot log out

I cannot login to my Spotify account as I am permanently logged into a bogus account titled "." How do I fix this, please?Thank you in advance!

Newbie

I cannot login to my Spotify account as I am permanently logged into a bogus account titled "." How do I fix this, please? Thank you in advance!

DasPeter

Community Legend

688 Views

1 replies

0 likes

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Solved!! All songs saved to my iPhone are suddenly gone

Hi Spotify, I use an iPhone 6 with iOS 8.1.2 and I have Spotify version 2.2.0.2464 installed (Premium user). A few hours ago I was listening to some of the songs that I had saved locally on my iPhone. The entire list of songs (Your music > Songs) was...

Casual Listener

Hi Spotify,   I use an iPhone 6 with iOS 8.1.2 and I have Spotify version 2.2.0.2464 installed (Premium user).   A few hours ago I was listening to some of the songs that I had...

joshakatz

Newbie

7940 Views

4 replies

0 likes

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Solved!! Spotify constant crashes in loadingscreen

Hello! My Spotify on my iPhone 4 constantly crashing. I can't even open the app anymore. I don't really know why because it never happend before. I am using a premium account for the purpose of using Spotify on the phone. This is pretty frustrating w...

Casual Listener

Hello!   My Spotify on my iPhone 4 constantly crashing. I can't even open the app anymore. I don't really know why because it never happend before. I am using a premium account for the purpo...

AGeekWithProbs

Casual Listener

7305 Views

20 replies

1 likes

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  • 20 replies
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Spotify NOW & Shows - an urban myth?

This "feature" was announced back on May 20th and we are almost 12 weeks to the day and it seems many premium users still do not have any of the new enhancements. Can Spotify give a real answer to when these are coming out rather than the typical "co...

Music Fan

This "feature" was announced back on May 20th and we are almost 12 weeks to the day and it seems many premium users still do not have any of the new enhancements.  Can Spotify give a real answer...

mapuya19

Community Legend

593 Views

1 replies

0 likes

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I want my local files on my phone.

I would like to have some of my personal music that is not on spotify to listen to on my iPhone, how do I make it so I can put it onto my phone? The local files play fine on my PC but I would like them on my phone. T.I.A

Casual Listener

I would like to have some of my personal music that is not on spotify to listen to on my iPhone, how do I make it so I can put it onto my phone? The local files play fine on my PC but I would like th...

swizy47

Casual Listener

975 Views

2 replies

0 likes

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Local music flies won't play on iphone

I have songs on my Windows computer that I have ripped from CDs and bought from iTunes. I can play them on the computer. But they show up as greyed out on my iphone. Here are the circumstances: --I have my computer and my iphone on the same internet ...

Casual Listener

I have songs on my Windows computer that I have ripped from CDs and bought from iTunes. I can play them on the computer. But they show up as greyed out on my iphone. Here are the circumstances: ...

ArmsAsuncion

Roadie

685 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Dissapeared / empty playlists

Hi everyone, for some reason I can't find my playlists anymore with my Iphone 5s. At the 'my music' section it just finds my favorites but the list is empty (or at least, not loading the songs) and my other playlists are all gone. Furthermore, I can'...

Casual Listener

Hi everyone,   for some reason I can't find my playlists anymore with my Iphone 5s. At the 'my music' section it just finds my favorites but the list is empty (or at least, not loading the son...

Remia00

Casual Listener

665 Views

5 replies

0 likes

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I earned premium and I cant use music offline

I earned premium, and I put to some playlists "available offline" but when I turned down the wi if I wasn't able to listen music offline

Casual Listener

I earned premium, and I put to some playlists "available offline" but when I turned down the wi if I wasn't able to listen music offline

user-removed

Not applicable

725 Views

3 replies

0 likes

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iphone storage

Hi. Simple question. If I delete a song on my iphone because the phone is full, do I lose the song from my spotify account? Or is there a way to "save" the song on my laptop but delete it from my iphone? Thanks

Newbie

Hi. Simple question. If I delete a song on my iphone because the phone is full, do I lose the song from my spotify account?   Or is there a way to "save" the song on my laptop but delete it fr...

driveflanger

Community Legend

553 Views

1 replies

0 likes

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Solved!! All my songs are 'available offline' but don't actually play when there's no internet connection?

All my songs in 'My Music' have been downloaded and are available offline, they all show the green arrow however random songs (quite a few) wont play when my iphone isnt connected to the internet, how do I fix this? Its very frustrating. My phone doe...

Newbie

All my songs in 'My Music' have been downloaded and are available offline, they all show the green arrow however random songs (quite a few) wont play when my iphone isnt connected to the internet, ho...

ToolboxT

Roadie

774 Views

1 replies

0 likes

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discover page error

I keep getting the message ""An error occurred" when I try to go to my Discover page on IOS. this has happened on both iPhone and iPad. I've tried reinstalling app but only fixes Discover for a short time before error again.

Regular

I keep getting the message ""An error occurred" when I try to go to my Discover page on IOS. this has happened on both iPhone and iPad. I've tried reinstalling app but only fixes Discover for a short...

Rschelle

Regular

1434 Views

9 replies

0 likes

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  • 9 replies
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iPhone Unable to Search. "An Error Occurred - Try again"

iPhone Unable to Search. "An Error Occurred - Try again" I am PremiumI am Not OfflineI reset My iPhonePlease HelpArmando - AZThr33

Casual Listener

iPhone Unable to Search. "An Error Occurred - Try again"   I am Premium I am Not Offline I reset My iPhone Please Help Armando - AZThr33

489 Views

0 replies

0 likes

iphone
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Unable to log in to Spotify app on iPhone 5

=== START OF TEMPLATE === DescriptionI am unable to log into the spotify app on the iphone 5. There is no issue with my account or logging in on the web player. I have disconnected all users, completed a clean reinstall of the app but whenever I try ...

Casual Listener

 === START OF TEMPLATE ===   Description I am unable to log into the spotify app on the iphone 5. There is no issue with my account or logging in on the web player. I have disconnected a...

thingy003

Casual Listener

597 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes