Help Wizard

Step 1


My Albums are gone!!

My Albums are gone!!

I woke up this morning trying to listen to one my favorite Albums before I hope in the shower, and when I got to Albums tab almost all my albums are gone, MAC Millers entire catalog I had saved on here is literally gone!! I’m upset cause I had music I might not remember to go back and find and I don’t wanna hear nothing about  did I save it, YES I SAVED IT WHAT AM I PAYING MY MONEY FOR?!?! IM PAYING FOR ERRORS?!?! Come on nah

1 Reply

Hey @jetclouds, thanks for reaching out to the Community!

I am sorry to hear this, but I'll be happy to help out. 

Could you try a clean reinstall of the app following these steps? If that doesn't help, try following the steps provided in this support article > Downloads unexpectedly removed section.


If you're still having trouble, can you let me know the make and model of your device, as well as the software version? Also, attach a screenshot of what you're seeing exactly, so I can take a closer look 🔍


Let me know how this goes!

Billy-JSpotify Star
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