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My Apple TV isn't seen from the same Wi-Fi in Spotify Connect

My Apple TV isn't seen from the same Wi-Fi in Spotify Connect

It used to work, and then some weeks ago, it suddenly stopped working.
I've tried reinstalling Spotify everywhere, rebooting the apple TV (which is on the latest firmware), the router.
From my laptop, I can ping the Apple TV IP, and traceroute says it's a single hop.
It works if I pair the Apple TV, and use it as a device "Not on the network", but then only I can use it and others can't.
It's the same issue from any (5 different) devices to the Apple TV, but it works fine between other devices on the same network, so it seems it's not the network.
With other Apple TV apps, local networking work correctly (e.g. with VLC)
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15 Replies

By the way: I've tried with the Apple TV connected via LAN or Wi-Fi with the same result.

Hey there @ewjoachim

 

Thanks for reaching out about this and welcome to the Community. 

 

Great troubleshooting steps so far! We can add a few more steps to make sure we've covered all bases. Having said that, would you mind asking a friend or a relative to log in to their account on your devices to see if they can replicate this behavior? 

 

On another note, although there's no more issues with the network, it's always worth trying with a completely different one so we can rule out that the issue is related to that. In this case, you can try creating a hotspot on your phone to test this out.  

 

Lastly, could you recall when this started happening? Was it after a specific event such as un update? 

 

We'll be waiting for your reply.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Great questions !


My friend who usually controls music when he’s home was unable to do it the other day (feb 19th). 

My partner says it probably started somewhere around half of january but with low precision. It worked on Christmas, and it stopped working at some point later. There’s no obvious change on my side that could have caused this.


Just tried setting up the apple tv on my iphone’s tethering connection and the iphone would still see the apple tv as « on other networks », and not see it if I’m not logged in.

Hey @ewjoachim,

 

Thanks for your reply and the additional info.

 

Would it be too much to ask to reset the TV to its factory settings to see if that makes a difference? 

 

Keep us posted.

MihailYModerator
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I tried that and it didn't work. I was typing a full summary of what I've tried, and then had a flash: is it because of IPv6 ?

I disabled IPv6 on my mac laptop and bang, the Apple TV showed up locally.

 

For now, I've disable IPv6 on my ISP router. It worked before, now it doesn't, and at some point in the future, I think it's better if I can switch it back on, plus... apparently that didn't work on my partner's iPhone, which still doesn't see the Apple TV.

 

So, I can access the Apple TV with Spotify Connect through the local network without having to pair and she can't (and I had to switch off ipv6 which is, I guess, a temporary solution). It used to work flawlessly.

 

What now ?

Thanks for your patience

This has been happening at my house since around mid January as well. We have to log out and re-pair with Apple TV EVERY TIME WE WANT TO LISTEN TO MUSIC!!!! We’re considering the switch to Apple Music as I don’t foresee Spotify fixing this. We’re still waiting on them to fix things from literal years ago. 

Hm, even without ipv6, it still doesn't work. I tried with another family member today and their iphone 15 pro, on the wifi, ipv6 is off, and it won't work, so it's not just a question of ipv6.

Hey folks,

 

Apologies for the late reply.

 

To narrow this further down, can you try connecting the devices to a hotspot as suggested by @Eni above? If this works and your router is dual band, make sure that all devices are connected to the same frequency band (either 2.4 Ghz or 5 Ghz).

 

Let us know how it goes.

MihailYModerator
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Can you give a bit more instruction here? How do I create and hook these things up to a hotspot? How do I see what band they’re on? How is any of this different than two months ago if I’ve not had any hardware changes?

Hey there @newgreyarea

 

Thanks for your reply. 

 

When you create a mobile hotspot what happens is that your phone creates a WiFi network using your mobile data. You can then connect your other devices to that WiFi. To do so, you need to check in your phone settings where this option is located, but generally it's under "Connections" > Mobile hotspot. If you turn that option on, your other devices should detect it as an available network and connect to it without any problem. 

 

On another note, to check what frequency band your device is on, you need to go to the WiFi settings on each device and you should be able to see this info there.

 

Keep us posted on how it goes.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

I am having same issue, I have turned off 5G band, and I have turned off IP v6. Problem goes away for a moment and if I close the app and restart it this issue persist. I do have a Bluesound NODE at home too and there is no such problem with that. I believe Spotify Apple TV app is where problem is coming from. 

 

 

This seems like the issue my house has been facing as well though slightly different. 

I am on iOS and my partner is on Android. This issue started at exactly the same time for us so the common denominator is specifically the Apple TV. 

January/February aligns with when this stopped working for us as well. 

Historically if we opened Spotify on the Apple TV either of us could connect to the app, it would log that person in and away we go. That no longer works. ONLY the currently logged in user can see the Apple TV through the Spotify app now. If we manually logout and login as someone else on the Apple TV like magic that phone can suddenly see the Apple TV through Spotify on their phone and it works awesome except the other person can no longer see it at all. 

if the logged in user starts playing Spotify will recognize we are near by and allow us to join the session. 

Hey folks,

 

Thanks for your comments.

 

We'd like to report this to our tech team, so anyone still experiencing the issue, please share the following:

  • The model and OS version of your Apple TV.
  • The model, OS version and Spotify version of the device on which you're not seeing the TV.
  • Any relevant observations and/or troubleshooting steps you've tried.

Cheers,

MihailYModerator
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We have an iPhone 12, an iPhone 13, and two MacBook Pros in the house, all up to date, none of which can see Spotify on the Apple TV when the TV Spotify app is logged in to a different account. I have tried rebooting the TV, logging out of Spotify and logging back in again, etc. Spotify Connect works for me (I'm the one signed in on the TV) but not my partner (who has her own Spotify account)—or if my partner logs in on the TV, Spotify Connect works for her but not for me.

 

The common element in my household is the Apple TV: model A1842, currently running tvOS 17.4 (21L227), on a network which is IPv4 only and uses 802.11ax 5GHz for wifi (all devices are on 5GHz talking to the same access point).

 

Hope this helps!

This is also happening to me, and the timeline mentioned above is also around the time I noticed that Spotify Connect stopped working for user's not logged into the Apple TV Spotify app.

 

It works on my Nvidia Shield no problem. Anyone on the network can use Spotify Connect.

 

With the Apple TV app, I don't see _spotify-connect._tcp when I search the mDNS/DNS-SD services on my network. But once I start up the Nvidia Shield app, _spotify-connect._tcp appears in the list. It seems like the Apple TV Spotify app isn't using mDNS, but is instead relying on the cloud (hence why only the logged in user can use Spotify Connect).

 

Device Info:

  • Apple TV: Model A2169, tvOS 17.5.1 [21L580], Spotify app 2024.06.19_2-37ad0c release-v2.281-3-g97cb6126-m|phz HEAD-v3.205.189- g26300ce7 1.46.2
  • iPhone 14 Pro Max, iOS 17.5.1, Spotify app 8.9.48.455

 

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