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My iPhone can't play the song from local files

My iPhone can't play the song from local files

Songs I download on websites , can played on my laptop but can't played on my phone , I tried to reinstall it 、update it 、shut down the phone and laptop , but non of them work , these songs just keep appear on my playlist but when I press the play button , just can't work , do you guys got any advice?

(Sorry for the bad English :(( )

Plan

Premium

Country

Taiwan

Device

iPhone Se2   ASUS F12

Operating System

IOS15 WIN10

 

Reply
5 Replies

Hi there @dirtydan7289

 

Thanks for reaching out about this here in the Community. 

 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall on both devices, as it's more thorough than a normal one? Make sure to download the app again on your PC from the Microsoft Store

 

If this doesn't do the trick, could you go to the settings of the Spotify app on your iPhone, scroll down to Local Files and make sure Desktop Sync / Local audio files is enabled? 

 

It's also a good idea to check if the app has access to your network. You can do this in your iPhone settings under Spotify.

 

Keep us posted on how it goes.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Same problem and NOTHING has worked. Pretty sure it's on their end. I saw someone else post a picture of Spotfiy telling them that their tech guys are trying to fix it...

I tried , still can't work , by the way in my region , the Spotify App from Microsoft store can not be be opened properly .

 

Guess we need to wait...


Hey folks,

 

Thanks for your posts.

 

This is currently being investigated. We suggest adding your +Vote to this Ongoing Issue thread and a reply with the requested info, if the troubleshooting listed there doesn't help.

 

Cheers!

CarlosEModerator
 
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