New iOS release (0.5.3) - report any issues here

[Goodman]

We just released a new Spotify version for iOS. IF you're having any trouble please read on.

There are several parts to identifying, solving and forwarding issues:

A.     Use the Search function!
You’re having some trouble with Spotify? Maybe someone already has an answer.

1. Search the forums
   - Perhaps you’re not the first to encounter this issue and someone else has already found a solution

B.    Troubleshooting
- Trying basic common solutions to see if you can solve the problem on your own

1. Either you find a solution to the problem or
2. Troubleshooting didn’t work, now comes

C.    Reproducing the issue
- Describing in as much detail as possible what steps anyone can take to see the same issue you are seeing

D.    Reporting your issue
- Post on the forum to provide us with all the details

E.     Internal escalation
- We gather your feedback and send it to our internal teams who will try to follow your steps to reproduce the issue and find a fix, where applicable

F.     If it can be resolved it will be in a future update of the Spotify client

A.     Use the Search function!

1. Log in on the Community site: http://community.spotify.com/
2. Locate the green Search button on the right
3. Type some keywords pertinent to your specific issue and search
4. Either you’ll find (an) existing topic(s) which you can join to read and post, or
5. Continue to B

B.    Troubleshooting
Please follow the below troubleshooting steps to see if you can resolve the issue on your own:

1. Go to your device’s Settings
2. Scroll down until you get to Safari, select that
3. Select clear history and proceed to clear.
4. Select clear cookies and data (beneath clear history) and then proceed to clear.
5. Now you can perform a clean installation of the new app following these instructions:
   Delete the Spotify application from your iPhone/iPod.
   To do this, press and hold the application until it hovers and then press the X symbol
   Restart your iPod/iPhone
   Install Spotify again from the App Store
6. Start Spotify, log in and have a look if your issue was resolved
   If the issue remains, go to C

C. Reproducing the issue 

There's a template below; please add as much info as possible, then go to D

 === START OF TEMPLATE ===

Description

Replace this with a short description of the issue you're experiencing.

A more detailed description, using numbered steps

1. First I did this

2. Then I did that

3. I also did this

4. then this

5. then this

6. and finally, this

What I expected to happen

This is what I expected to happen

What actually happened

This is what happened instead.

My iPad/iPhone model

Eg. iPhone 3G, iPhone 4S, The New iPad, etc.

Device’s Operating System

E.g. 3.1.1, 4.1,5.1.1, etc.

Is your device jailbroken?

If you don’t know what this means you can probably answer “No”

My Spotify version

E.g. 0.5.1.

My provider and country

Eg. AT&T, US; or Telia, Sweden

My username

To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview and copy/paste the number.

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

=== END OF TEMPLATE ===

D.    Reporting your issue

1. Log in
2. Start a new reply right here and paste all the info from C

Edit: Added additional instructions to "B. Troubleshooting" for clearing Safari's cache and cookies BEFORE un- and reinstalling

[konabob]

Description

Playback halts after a few seconds of song playback, or on next button press.

A more detailed description, using numbered steps

1. Start app.
2. Press play.
3. Playback might begin.
4. If it does, it will stop within one minute.
5. Any attempt to interact with the app causes playback to stop.
6. App may refuse to play for several days.
7. App remains otherwise responsive, but will not stream music.
8. I have no offline tracks, and very few apps installed on my iPad - plenty of free memory.
9. Reinstalling, and changing my Spotify password, has no effect.
10. Spotify plays without problem on my PC through the same WiFi setup.

What I expected to happen

Correct operation.

What actually happened

No sound, no advancement of playback indicator.

My iPad/iPhone model

iPad 2.

Device’s Operating System

Latest iOS version.

Is your device jailbroken?

No.

My Spotify version

0.5.3 - same problem with 0.5.2.

My provider and country

WiFi - USA

My username

konabob

Do you have any screenshots you can attach to more clearly explain your issue?

No

[lukehowes]

Description

Spotify on my iPhone kept crashing when I opened it, possibly because I had updated the folders for my playlists on my computer and it didn’t seem to be able to synchronise them properly.  I deleted and reinstalled the app several times but now it opens and seems to freeze for about 3 minutes and then crashes out.

A more detailed description, using numbered steps

1. The app kept cutting out 2 or 3 minutes into a song on my iPhone and crashing i.e. exiting the app and stopping to play the music.  I also noticed that it wasn’t synchronising the playlists properly, e.g. I had added playlists on my phone but then moved them into folders on my computer, and it wasn’t reflecting this when I opened the phone again.
2. Having tried to open the app a few times but experiencing the same issue I deleted it and reinstalled it.  When I did this it would ask me to connect via Facebook or Spotify login and I tried both several times.  It took me to the What’s New page but then froze for 2/3 minutes and then crashed again. I tried this even after switching off my iPhone.
3. I then looked up your troubleshooting page and cleared the history and cache and reinstalled the app but it still opens, asks me to connect and then after 2 or 3 mintues of doing nothing crashes again

My iPad/iPhone model

IPhone 3GS

Device’s Operating System

5.1.1

 Is your device jailbroken?

No

My Spotify version

0.8.4.107.g4fa0003f

My provider and country

Telstra, Australia

 My username

lukehowes

Do you have any screenshots you can attach to more clearly explain your issue?

No, the app just freezes and crashes

[ssdg4773]

Spotify iPhone iOS5 is NOT working well.

Each time a new song queus in a playlist, it takes MINUTES to begin playing. Sometimes fast-forwarding to another song makes it start faster, often not.

I also get the circle going around and around a lot when I search.

Is the app going to get fixed soon? I'm a premium member, and won't continue to pay for this level of frustration.

I waited patiently for a month or more for the app update to come out before I complained, but the update came out and didn't provide a fix for these problems. I'm fed up.

[user-removed]

Description

I've never had any issues with Spotify until now. I made a playlist, made it "available offline" on my iPhone 4s. As soon as i go to the playlist, select a song, it stops after playing 24-26 seconds of that song. Other times i get the "the song is not available in offline mode" message.

A more detailed description, using numbered steps

1. Updated to the current release on App store

2. Selected a song from a playlist that i've made available offline

3. The song starts, but then stops 24 seconds into the song

4. I've already tried resyncing the songs over wifi, deleting and reinstalling the app. And changing my password, the result is the same.

What I expected to happen

That the playlists i've made available offline, actually are available offline. Its the only reason i actually pay for this service.

What actually happened

The song stops after 24-26 seconds played. happens to all my playlists.

My iPad/iPhone model

iPhone 4s

Device’s Operating System

5.1.1

Is your device jailbroken?

No

My Spotify version

0.5.3

My provider and country

Mobile Norway/Telenor. And wifi @home. Norway

My username

xseproth

Do you have any screenshots you can attach to more clearly explain your issue?

I think my description covers it all. a screenshot of the song stopping at 24 seconds does not seem neccessary.

[user-removed]

Description

I've never had any issues with Spotify until now. I made a playlist, made it "available offline" on my iPhone 4s. As soon as i go to the playlist, select a song, it stops after playing 24-26 seconds of that song. Other times i get the "the song is not available in offline mode" message.

A more detailed description, using numbered steps

1. Updated to the current release on App store

2. Selected a song from a playlist that i've made available offline

3. The song starts, but then stops 24 seconds into the song

4. I've already tried resyncing the songs over wifi, deleting and reinstalling the app. And changing my password, the result is the same.

What I expected to happen

That the playlists i've made available offline, actually are available offline. Its the only reason i actually pay for this service.

What actually happened

The song stops after 24-26 seconds played. happens to all my playlists.

My iPad/iPhone model

iPhone 4s

Device’s Operating System

5.1.1

Is your device jailbroken?

No

My Spotify version

0.5.3

My provider and country

Mobile Norway/Telenor. And wifi @home. Norway

My username

xseproth

Do you have any screenshots you can attach to more clearly explain your issue?

I think my description covers it all. a screenshot of the song stopping at 24 seconds does not seem neccessary.

[zestuart]

Description
Power usage: half an hour of listening to an off-line playlist heavily impacts my battery life, and I can't make it through the day without a recharge.  I am not set to stream via 2G/3G.

A more detailed description, using numbered steps
1. Synchronised an album for offline playing.
2. This album was synchronised at 'extreme' rather than normal.

I can repeat this experience listening to tracks that were synchronised to Spotify from my computer, rather than downloaded from the Spotify cloud.

The same tracks, when played through the iPod app do not drain the battery.

What I expected to happen
Gentle battery drain, as when the iPod application is used.

What actually happened
Heavy/unusable battery drain.

My iPad/iPhone model
iPhone 4S 32GB

Device’s Operating System
5.1.1 (9B206)

Is your device jailbroken?
Goodness no!

My Spotify version
0.5.3 0.8.2.1377.gc0029917

My provider and country
Vodafone UK

My username
zestuart

Do you have any screenshots you can attach to more clearly explain your issue?
n/a

[bigbartyeah]

Description

The track information on my iPhone 4 lock screen does not update.  From the point I open Spotify, select a playlist and then lock the phone, the information on the lock screen will update once (i.e. track 2 will show correctly) and then from track 3 onwards the details for track 2 remain on the screen.

I use my iPhone to play Spotify over my car hi-fi via Bluetooth anf the information on the car hi-fi mirrors that on the lock screen, so it is also incorrect.

A more detailed description, using numbered steps

1. Open the Spotify app

2. Select a playlist

3. Play track 1

4. When track 2 starts the track info on the lock screen updates

5. When track 3 or later starts the track info does not update and continues to show track 2 info.

6. If I unlock the phone and go into the Spotify app, this will usually start the process again, so if the playlist has reached, say, track 5 then the lock screen will display track 5 data, then update when track 6 starts and then it will stick on track 6 thereafter.

What I expected to happen

Track data should update according to the track being played.

What actually happened

See above.

My iPad/iPhone model

iPhone 4

Device’s Operating System

5.1.1

Is your device jailbroken?

No

My Spotify version

0.5.3

My provider and country

O2, Great Britain

My username

bigbartyeah

Do you have any screenshots you can attach to more clearly explain your issue?

No

[Kulde85]

Why cant i hear the music i starred, or anything i can only hear at local files.
Is there any problem on spotify again?
Spotify Premium is required for on-demand mobil streaming. Its free to stream on desktop. Why do i get that?

I get the message about i need to be an premium.

When i already am a premium........

I keep try to log on and off but im still offline!

[Kulde85]

Why cant i hear the music i starred, or anything i can only hear at local files.
Is there any problem on spotify again?
Spotify Premium is required for on-demand mobil streaming. Its free to stream on desktop. Why do i get that?

I get the message about i need to be an premium.

When i already am a premium........

I keep try to log on and off but im still offline!

[Kulde85]

Why cant i hear the music i starred, or anything i can only hear at local files.
Is there any problem on spotify again?
Spotify Premium is required for on-demand mobil streaming. Its free to stream on desktop. Why do i get that?

I get the message about i need to be an premium.

When i already am a premium........

I keep try to log on and off but im still offline!

[Goodman]

As much as it pains me to do this, I've found the only way to be able to properly escalate issues internally is to show numbers of users experiencing one issues.

The only way to enable this is to have individual threads for individual issues, independent of the Spotify version.

Long story short: I'm locking this topic.

Please use the search function to see if someone else has already reported the same issue you are experiencing.

If you do find an existing topic, please go in there and post your details.

If your issue was not yet reported, please start a new topic.

And please keep in mind; whenever you post about an issue it really helps if you include as much information as possible. I have updated the iOS troubleshooting topic to reflect all the information we can use to try and resolve issues.

In that topic I have also linked to another one that deals specifically with connection issues.