Paid money for subscription but...

[Maximum312]

Backstory: spotify did this promotion back around christmas stating that if we purchase premium before janurary 1st, WE PAY ONLY 99 CENTS. Now i did this around decemeber 27th and im still getting charged 12.99 for premium... Really i feel like im getting scammed here. Is there a reason why this happened?

[MattSuda · Accepted solution]

You might have subscribed to premium through the iPhone or iPad app. The promotion doesn't apply to subscriptions made from the app. Only subscriptions made from the Spotify website worked with the promotion.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

If you wish, you can contact support

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.