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@ERINMILLAR Thanks for reaching out!
As this does with billing and there can be quite sensitive data along both parties, I would advice you to contact a Spotify Advisor through the link below, and if you receive an automated reply, just reply back to that email (its for spam prevention purposes) and you should get a reply within max 1 to 2 business days.
https://www.spotify.com/about-us/contact/contact-spotify-support/
I've also merged 2 of your duplicate forum threads together so its easier to consolidate our communications.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…